Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'

Incident Report for Kaseya Inc

Monitoring

The Kaseya R&D team have temporarily decreased the daily backup frequency on pod ‘des1-saas-p1' from 3x per day to 2x per day to allow SharePoint services to stabilize.

The team is monitoring closely after the changes were implemented and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

Posted Nov 10, 2025 - 14:25 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 10, 2025 - 13:45 EST

Identified

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.

The Kaseya R&D Team has identified the issue and are working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Nov 10, 2025 - 12:33 EST

This incident affects: Datto SaaS Protection (SaaS Protection Backups).