Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States

Incident Report for Kaseya Inc

Postmortem

Datto Workplace - US Users Unable to Log In via workplace.datto.com – 2026-05-08

Summary:
Between 2026-05-08 08:48 AM UTC and 2026-05-08 07:28 PM UTC, Datto Workplace customers in the US region could not login via Datto Partner Portal SSO.

Root Cause:

During the incident, a portion of checkout requests experienced errors, leading to a service disruption that primarily impacted users in the United States. To restore service, our teams performed a rebuild of the affected infrastructure components, which successfully resolved the issue.

Incident Timeline:

Identified: 2026-05-08 08:48 AM UTC
Public Notification: 2026-05-08 04:12 PM UTC
Resolved: 2026-05-08 07:28 PM UTC

Preventative Measures:
To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps.

We have strengthened our drive replacement process to improve early detection and accelerate resolution, helping ensure a more reliable and consistent customer experience.

Posted Jun 12, 2026 - 13:49 EDT

Resolved

This incident has been resolved.

Posted May 11, 2026 - 08:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2026 - 15:28 EDT

Investigating

We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access.

The Kaseya R&D Team is investigating the issue and working towards a resolution.

Workaround:
Please ensure your local region is specified when utilizing direct login:
EX: eu.workplace.datto.com
EX: us.workplace.datto.com
If assistance is needed, our Technical Support team can assist.

Note: Users for most cells can login directly to Datto Workplace and Datto File Protection.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 08, 2026 - 12:12 EDT

This incident affected: Datto File Protection (US8, US9, US17) and Datto Workplace (US1, US6, US15).