Datto Workplace / Datto File Protection - US Cells - SSO login is currently unavailable for users based in the United States

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 11, 2026 - 08:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2026 - 15:28 EDT

Investigating

We are aware of a problem where a subset of US Datto Workplace and Datto File Protection users cannot login via Portal SSO. Agent login access remains unaffected, and users continue to have full access.

The Kaseya R&D Team is investigating the issue and working towards a resolution.

Workaround:
Please ensure your local region is specified when utilizing direct login:
EX: eu.workplace.datto.com
EX: us.workplace.datto.com
If assistance is needed, our Technical Support team can assist.

Note: Users for most cells can login directly to Datto Workplace and Datto File Protection.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 08, 2026 - 12:12 EDT

This incident affected: Datto File Protection (US8, US9, US17) and Datto Workplace (US1, US6, US15).