Datto Partner Portal - Users Unable to Access Datto Partner Portal

Incident Report for Kaseya Inc

Resolved

We are pleased to inform you that the recent service incident experienced by our BCDR partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.

Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate concern but also to minimize the risk of similar incidents in the future. By analyzing the underlying factors, we aim to enhance our systems and processes, ensuring a more robust and reliable experience for all our partners.

Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.

Best regards,

Posted Jul 20, 2026 - 09:00 EDT