Datto RMM / Datto EDR / Datto AV – Integration – Datto RMM Reporting Datto EDR and Datto AV Products as Not Detected

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Aug 31, 2026 - 09:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 28, 2026 - 16:33 EDT

Identified

We have identified an issue affecting status reporting between Datto EDR, Datto AV, and Datto RMM. As a result, some devices may incorrectly generate alerts in Datto RMM indicating that Datto EDR requires attention or that Datto AV is not installed.

Our investigation has confirmed that Datto EDR and Datto AV remain installed and functioning properly on affected endpoints. Endpoint protection services continue to operate as expected. The issue is limited to the status information being reported and displayed within Datto RMM and does not indicate a loss of protection or a failure of the Datto EDR or Datto AV products.

Engineering teams have identified the underlying cause and are actively working on a resolution. We will continue to provide updates as additional information becomes available.

If you have questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 28, 2026 - 08:59 EDT

Investigating

We are investigating an issue affecting status reporting between Datto RMM, Datto EDR, and Datto AV. Some devices may generate alerts in Datto RMM reporting that Datto EDR or Datto AV is not detected.

Datto EDR and Datto AV remain installed and are operating normally on affected endpoints. This issue is limited to how their status is communicated to and displayed within Datto RMM and does not indicate a loss of endpoint protection.

Our Engineering teams are investigating this issue with high priority. We will provide further updates as more information becomes available.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Aug 28, 2026 - 06:30 EDT

This incident affected: Datto RMM (Pinotage (EU1), Merlot (EU2), Zinfandel (US West), Concord (US East), Syrah (APAC), Vidal (US East)), Datto EDR (Login, Agent Connection, Detection Engine, Notification Engine, Reporting Engine), and Datto AV.