Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Sep 18, 2026 - 11:39 EDT

Monitoring

We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold.

We are currently monitoring for any new individual cases, however the issue is currently resolved.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Posted Sep 17, 2026 - 16:57 EDT

Investigating

We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold.

The Kaseya Engineering Team is currently investigating this issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Sep 17, 2026 - 12:05 EDT

This incident affected: Datto Networking (Secure Edge).