Datto SaaS Protection - Backup performance degradation for some Exchange services on pod 'aue1-saas-p1'

Incident Report for Kaseya Inc

Monitoring

Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented.

Our R&D team is continuing to closely monitor backup performance on the pod.

Posted Jul 31, 2026 - 11:55 EDT

Update

Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.

Posted Jul 30, 2026 - 13:45 EDT

Identified

We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 30, 2026 - 12:34 EDT

This incident affects: Datto SaaS Protection (SaaS Protection Backups).