Datto Workplace - AU5 - Agents/Portal are unable to connect

Incident Report for Kaseya Inc

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 05, 2026 - 19:09 EDT

Investigating

We are aware of a problem where agents are unable to connect and portal users are unable to login in the AU region.

The Kaseya Engineering Team is currently investigating this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Oct 05, 2026 - 17:35 EDT

This incident affects: Datto Workplace (AU5).