Autotask PSA - Multiple Zones - Outgoing Email Delays

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Nov 02, 2026 - 15:20 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 02, 2026 - 14:32 EST

Identified

We are aware of a problem where emails sent from Autotask PSA are delayed.

The Kaseya Engineering Team has identified the issue and are working on a fix.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Nov 02, 2026 - 11:58 EST

This incident affected: Autotask PSA (Limited Release, America East, America East 2, America East 3, America West, America West 2, America West 3, Australia / New Zealand, Australia / New Zealand 2, Spanish (Español)).