Datto Direct to Cloud Agent Pairing Services Failing

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jan 13, 2026 - 07:46 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 12, 2026 - 16:45 EST

Update

The R&D team has implemented multiple mitigation steps that have not resolved the issue. The team is continuing to investigate.

Posted Jan 12, 2026 - 13:07 EST

Investigating

We are aware of a problem where Datto Direct to Cloud Agent Pairing Services are currently failing.

The Kaseya R&D Team is investigating the issue at this time.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jan 12, 2026 - 08:28 EST

This incident affected: Datto / Unitrends Endpoint Backup (Agent Registration), Datto / Unitrends Endpoint Backup with Disaster Recovery (Agent Registration), Datto / Unitrends Endpoint Backup for PCs (Agent Registration), Datto / Unitrends Backup for Microsoft Azure (Agent Registration), and Datto BCDR Devices (New Agent Install / Registration).