The service has caught up with processing through items queued in INKY, and the R&D team is reviewing individual examples of residual issues .
Please work with our support team and provide them with message IDs for review if the issue appears to still persist.
Posted Jun 19, 2026 - 08:33 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 19, 2026 - 06:30 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 19, 2026 - 06:22 EDT
Investigating
The INKY R&D Team is investigating the issue where emails to internal recipients filtered through INKY are not showing up in INKY and not getting delivered to recipients.
Emails to external recipients, while also not appearing in INKY, successfully get delivered but with a noticeable delay.
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