Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2985'

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Jul 30, 2026 - 16:04 EDT

Monitoring

Our R&D team has implemented a fix to restore account access and have confirmed backups are running.

We are monitoring for any other issues.

Posted Jul 30, 2026 - 12:26 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2026 - 11:45 EDT

Investigating

We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Jul 30, 2026 - 09:44 EDT

This incident affected: Datto SaaS Protection (SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports).