Datto BCDR - Server3921 (US-East) - Degraded Node Functionality

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted May 19, 2026 - 09:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 18, 2026 - 15:46 EDT

Identified

We are aware of a problem where BCDR users paired to Server3921 in the US-East region are experiencing degraded performance in offsite operations.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted May 18, 2026 - 11:15 EDT

This incident affected: Datto BCDR Devices (Off-Site Synchronization, Off-Site Recovery).