Endpoint Backup v2 - Last backup time not updating/UniView backup threshold alerts falsely triggering – 2026-05-21 

Summary: Between 2026-05-22 14:28 UTC and 2026-05-26 12:56 UTC, Endpoint Backup v2 customers experienced an issue where the last backup timestamp for Endpoint Backup v2 assets failed to update correctly, which resulted in false-positive backup threshold alerts within UniView. 

Root Cause:  

A large number of backup messages built up in the system faster than they could be processed. As a result, backup updates were delayed by several days. This caused outdated “last backup” timestamps and triggered incorrect backup alerts for multiple partners. 

Incident Timeline:  

• Identified: 2026-05-22 14:28 UTC  

• Public Notification: 2026-05-22 16:15 UTC  

• Resolved: 2026-05-26 12:56 UTC  

Preventative Measures: To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps.    

• Implemented configuration updates and performance improvements to better handle expected activity levels, moving beyond previous default settings to support a higher workload more effectively. 

• Enhanced our monitoring with improved alerts to quickly detect and address any unusual build-up in processing queues.