A fix has been implemented and we are monitoring the results.
Posted Feb 11, 2025 - 13:56 EST
Identified
We are currently aware of an intermittent service disruption affecting Endpoint Backup v2 agents.
Some users may encounter a "server busy" error during backup attempts due to higher-than-usual server load. In these cases, the backup will automatically retry after a brief wait.
In most cases, the backup will be successful upon retry. However, if you notice repeated retries without success, please don’t hesitate to reach out to our Support team at https://helpdesk.kaseya.com/hc/en-gb for further assistance.
The server load will gradually decrease as it processes the current backups in queue, and we are working on additional improvements to speed up recovery over the next week.
For the latest updates, please feel free to subscribe to the Kaseya Status Page at https://status.kaseya.com/
Posted Feb 07, 2025 - 17:30 EST
This incident affected: Endpoint Backup V2 (Backup).