Datto RMM - Vidal - False Offline Devices

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.
Posted Apr 03, 2025 - 11:29 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 03, 2025 - 10:31 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 03, 2025 - 10:14 EDT

Investigating

We are aware of a problem where devices are falsely showing as offline on the Vidal Platform of Datto RMM.

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Posted Apr 03, 2025 - 09:18 EDT
This incident affected: Datto RMM (Vidal (US East)).