Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise

Incident Report for Kaseya Inc

Resolved

This incident has been resolved.

Posted Sep 28, 2026 - 08:55 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2026 - 08:02 EDT

Identified

The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up.

Mitigation measures have been applied to increase the throughput to help with processing the queue.

Posted Sep 28, 2026 - 07:27 EDT

Investigating

We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask.

The Kaseya Engineering Team are aware of the issue and are currently investigating further.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Posted Sep 28, 2026 - 05:06 EDT

This incident affected: Kaseya Quote Manager (Web Application, API, Integrations).