Identified - We are aware of a problem where Network Glue connectors return an error indicating that network data could not be retrieved.
The Kaseya R&D Team has identified the issue and is working on a solution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jan 06, 2026 - 17:21 EST
The Kaseya R&D Team has identified the issue and is working on a solution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jan 06, 2026 - 17:21 EST
Monitoring - A workaround has been applied for Datto Endpoint Backup assets paired to server "gbe2-dtc-server-409281".
Backups are resuming, and we are monitoring to confirm all impacted assets successfully complete their next backup cycle.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Dec 24, 2025 - 18:19 EST
Backups are resuming, and we are monitoring to confirm all impacted assets successfully complete their next backup cycle.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Dec 24, 2025 - 18:19 EST
Investigating - We are aware of a problem where Datto Endpoint Backup assets paired to server "gbe2-dtc-server-409281" can experience unsuccessful backup attempts.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Dec 24, 2025 - 08:37 EST
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Dec 24, 2025 - 08:37 EST
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 2025 - 12:59 EDT
Jul 14, 2025 - 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
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had a major outage.
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Scheduled Maintenance
Traverse Network Monitoring - End of Life Notice Oct 13, 2025 10:00-13:00 EDT
Update -
Maintenance started.
Oct 13, 2025 - 10:00 EDT
Oct 13, 2025 - 10:00 EDT
Scheduled -
Update - Due to customer requests for additional migration time, the Traverse EOL date has been extended to October 13, 2025. This is the final extension - no further delays will be granted. Oct 13, 2025
Scheduled - Traverse platform will reach End of Life on October 13, 2025.
Customer Impact:
All Traverse monitoring, alerting, and management capabilities will be unavailable after October 13, 2025
No support, updates, or access will be provided after the EOL date
This extension is final - no additional time will be granted beyond October 13
Migration Options: Kaseya offers two modern alternatives with enhanced networking capabilities:
Kaseya VSA 10 - Advanced network monitoring with automated discovery and SNMP monitoring
Datto RMM - Real-time network discovery with integrated patch management
Next Steps: Contact your Account Manager immediately to discuss migration options and schedule platform trials. Data exports and migration planning must be completed by October 13, 2025.
Oct 13, 2025 00:00 - Oct 13, 2025 23:59 EDT
Sep 25, 2025 - 13:09 EDT
Scheduled - Traverse platform will reach End of Life on October 13, 2025.
Customer Impact:
All Traverse monitoring, alerting, and management capabilities will be unavailable after October 13, 2025
No support, updates, or access will be provided after the EOL date
This extension is final - no additional time will be granted beyond October 13
Migration Options: Kaseya offers two modern alternatives with enhanced networking capabilities:
Kaseya VSA 10 - Advanced network monitoring with automated discovery and SNMP monitoring
Datto RMM - Real-time network discovery with integrated patch management
Next Steps: Contact your Account Manager immediately to discuss migration options and schedule platform trials. Data exports and migration planning must be completed by October 13, 2025.
Oct 13, 2025 00:00 - Oct 13, 2025 23:59 EDT
Sep 25, 2025 - 13:09 EDT
Datto BCDR Cloud Servers - All Regions - Server Updates Phase 2 Jan 7, 2026 08:00 - Jan 12, 2026 12:00 EST
We will be performing updates to our cloud servers in all global data centers, beginning on Wednesday January 7th, 2026 starting at 8AM EST and continuing through January 11th, 2026.
During the maintenance period, each cloud server will be updated and rebooted, temporarily disabling offsite restores and offsite synch operations.
IMPORTANT: We will be powering down all running cloud virtualizations prior to the update of each server and these VMs may need your attention to power them back on.
Information about additional maintenance periods, as needed, will be posted here.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 17, 2025 - 09:25 EST
During the maintenance period, each cloud server will be updated and rebooted, temporarily disabling offsite restores and offsite synch operations.
IMPORTANT: We will be powering down all running cloud virtualizations prior to the update of each server and these VMs may need your attention to power them back on.
Information about additional maintenance periods, as needed, will be posted here.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 17, 2025 - 09:25 EST
PSA - 2025.6.2 Minor Release - EU1, UK01, UK02, UK03, UKLR01 Jan 7, 2026 15:00-20:00 EST
Maintenance Type: PSA Minor Release
Release Number: 2025.6.2
Purpose: This is a Minor Release deployment which includes bug fixes.
Impact: Partners may be briefly logged out during this window.
Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:32 EST
Release Number: 2025.6.2
Purpose: This is a Minor Release deployment which includes bug fixes.
Impact: Partners may be briefly logged out during this window.
Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:32 EST
PSA - 2025.6.2 - PSA Minor Release - German (Deutsch) Jan 7, 2026 15:00-20:00 EST
Art der Wartung: PSA Minor Release
Release-Nummer: 2025.6.2
Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.
Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.
Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:33 EST
Release-Nummer: 2025.6.2
Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.
Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.
Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:33 EST
PSA - 2025.6.2 Minor Release - AT01, LR01, AE01-04, AW01-04 Jan 7, 2026 20:00 - Jan 8, 2026 01:00 EST
Maintenance Type: PSA Minor Release
Release Number: 2025.6.2
Purpose: This is a Minor Release deployment which includes bug fixes.
Impact: Partners may be briefly logged out during this window.
Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:35 EST
Release Number: 2025.6.2
Purpose: This is a Minor Release deployment which includes bug fixes.
Impact: Partners may be briefly logged out during this window.
Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:35 EST
PSA - 2025.6.2 - Versión secundaria del PSA - Spanish (Español) Jan 7, 2026 20:00 - Jan 8, 2026 01:00 EST
Tipo de mantenimiento: Versión secundaria del PSA
Número de la versión: 2025.6.2
Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.
Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.
Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:36 EST
Número de la versión: 2025.6.2
Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.
Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.
Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:36 EST
KaseyaOne Release v2.60 Jan 8, 2026 03:00-06:00 EST
We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.
Maintenance Schedule:
Version: Release v2.60
Start Time: Thursday, 08th January 2026 at 3:00 AM (EST)
Duration: Approximately 3 hours
What You Need to Know:
- Service Availability: During this maintenance period, we may experience some UI disruptions.
- Affected Components: KaseyaOne platform
Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.
Should you have any questions or require assistance, please contact our support team at +1(934) 666-9708 or Submit Support Ticket
Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively
Posted on Jan 06, 2026 - 08:59 EST
Maintenance Schedule:
Version: Release v2.60
Start Time: Thursday, 08th January 2026 at 3:00 AM (EST)
Duration: Approximately 3 hours
What You Need to Know:
- Service Availability: During this maintenance period, we may experience some UI disruptions.
- Affected Components: KaseyaOne platform
Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.
Should you have any questions or require assistance, please contact our support team at +1(934) 666-9708 or Submit Support Ticket
Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively
Posted on Jan 06, 2026 - 08:59 EST
VSA9 - Scheduled System Maintenance - Leo/Revan Jan 8, 2026 03:00-07:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 10:24 EST
Jan 06, 2026 - 10:24 EST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 06, 2026 - 10:22 EST
Jan 06, 2026 - 10:22 EST
Scheduled -
On Thursday, 8th January, maintenance is scheduled on the mentioned servers, between 03:00 AM and 07:00 AM ET.
During this maintenance, access to UI will be interrupted.
We apologize for any inconvenience this may cause.
-Cloud Operations Team
Jan 06, 2026 - 08:26 EST
During this maintenance, access to UI will be interrupted.
We apologize for any inconvenience this may cause.
-Cloud Operations Team
Jan 06, 2026 - 08:26 EST
PSA - 2025.6.2 Minor Release - AU01-03 Jan 8, 2026 08:00-10:00 EST
Maintenance Type: PSA Minor Release
Release Number: 2025.6.2
Purpose: This is a Minor Release deployment which includes bug fixes.
Impact: Partners may be briefly logged out during this window.
Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:37 EST
Release Number: 2025.6.2
Purpose: This is a Minor Release deployment which includes bug fixes.
Impact: Partners may be briefly logged out during this window.
Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719
Posted on Jan 06, 2026 - 10:37 EST
VSA9 - VSA Patch Release v9.5.25 - RIM Jan 9, 2026 23:00 - Jan 10, 2026 03:00 EST
Maintenance is scheduled on the mentioned servers between Friday, January 9th, 11:00 PM ET and Saturday, January 10th, 3:00 AM ET.
During this maintenance, we will be deploying a new patch version, VSA 9.5.25, and agents will be automatically updated to the latest version.
Release notes with fixes are available at:
https://helpdesk.kaseya.com/hc/en-gb/articles/40509569051537-9-5-25-Feature-Release-14th-November-2025
We apologize for any inconvenience this may cause.
-Cloud Operations Team
Posted on Jan 06, 2026 - 08:51 EST
During this maintenance, we will be deploying a new patch version, VSA 9.5.25, and agents will be automatically updated to the latest version.
Release notes with fixes are available at:
https://helpdesk.kaseya.com/hc/en-gb/articles/40509569051537-9-5-25-Feature-Release-14th-November-2025
We apologize for any inconvenience this may cause.
-Cloud Operations Team
Posted on Jan 06, 2026 - 08:51 EST
Autotask PSA - LON-LOGIN01, UKLR01, PRUK01 - Maintenance Notice Jan 12, 2026 16:00-20:00 EST
We will be performing a routine maintenance to Autotask PSA on the 12th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 4 hours.
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:44 EST
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:44 EST
Autotask PSA - EU1 / DE1 - Maintenance Notice Jan 13, 2026 14:00-15:00 EST
We will be performing a routine maintenance to Autotask PSA on Tuesday, January 13th starting at 2pm ET for an estimated 1 hour.
During this maintenance window, Autotask will be unavailable.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jan 06, 2026 - 14:59 EST
During this maintenance window, Autotask will be unavailable.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jan 06, 2026 - 14:59 EST
Autotask PSA - UK01 - Maintenance Notice Jan 13, 2026 16:00-22:00 EST
We will be performing a routine maintenance to Autotask PSA on the 13th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 6 hours.
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:46 EST
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:46 EST
Autotask PSA - UK02 - Maintenance Notice Jan 14, 2026 16:00-22:00 EST
We will be performing a routine maintenance to Autotask PSA on the 14th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 6 hours.
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:49 EST
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:49 EST
Autotask PSA - UK03 - Maintenance Notice Jan 15, 2026 16:00-22:00 EST
We will be performing a routine maintenance to Autotask PSA on the 15th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 6 hours.
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:50 EST
This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, services will be unavailable. Please plan accordingly to avoid disruption to your workflows.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Dec 15, 2025 - 09:50 EST
Autotask PSA - All Zones - Server Maintenance Jan 17, 2026 17:00-21:00 EST
We will be performing a routine server maintenance to Autotask PSA on Saturday, January 17th starting at 5:00pm ET for an estimated 4 hours.
During the maintenance period, Autotask customers may be briefly logged out.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jan 05, 2026 - 13:57 EST
During the maintenance period, Autotask customers may be briefly logged out.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jan 05, 2026 - 13:57 EST