Investigating - We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts.

The Kaseya Engineering Team is currently investigating this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 14, 2026 - 12:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 2026 - 11:20 EDT
Investigating - We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.

The Kaseya R&D Team is currently investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 14, 2026 - 11:05 EDT
Update - We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.

We are aware of the issue, and our team is actively working to resolve the same.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Sep 14, 2026 - 09:47 EDT
Update - We are continuing to monitor for any further issues.
Sep 09, 2026 - 19:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 09, 2026 - 16:17 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 09, 2026 - 13:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 09, 2026 - 12:06 EDT
Investigating - We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.

We are aware of the issue, and our team is actively working to resolve the same.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Sep 09, 2026 - 08:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 2026 - 07:30 EDT
Scheduled - We will be performing a routine maintenance to Autotask PSA on September 14th, starting at 07:30 for an estimated 8 hours.

During this time, there is no expected impact to Autotask PSA.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 14, 2026 07:30-15:30 EDT
Update - Backup success rate metrics continue to steadily improve across M365 services in all regions as our R&D team progresses migration efforts and implements additional optimizations. Service health and backup reliability continue to trend positively, with teams focused on further performance improvements and completing the Microsoft Graph migration while closely monitoring backup health and system performance across the environment.
Sep 11, 2026 - 16:00 EDT
Update - Our R&D team continues to make strong progress on the Microsoft 365 backup recovery effort and migration activities. Backup success rates have improved significantly across all Microsoft 365 services and regions.

Migration and optimization efforts remain ongoing as teams focus on further improving performance and completing the remaining work. While some customers may still experience intermittent delays, overall service health and backup reliability continue to trend positively.

Our teams remain actively engaged and will provide additional updates as progress continues.

Sep 11, 2026 - 11:04 EDT
Update - Our R&D team continues to make progress restoring and stabilizing Microsoft 365 backup operations. Additional Microsoft Graph API migrations have been completed across multiple regions, and recovery efforts continue to deliver improvements across affected services.

To support recovery and maintain backup reliability, backup cadence remains temporarily adjusted for some Microsoft 365 workloads. In addition, changes have been implemented to distribute backup processing more evenly across regions, helping reduce peak load and improve overall system performance.

As a result of these optimization efforts, some customers may continue to experience delayed backup start times or intermittent backup delays while processing is normalized across the environment. Backup operations remain active across all supported Microsoft 365 services.

Many affected services and regions have stabilized, and recovery progress continues across the remaining environment. Our teams remain focused on completing the remaining work and are closely monitoring backup health and performance.

Sep 10, 2026 - 14:33 EDT
Monitoring - Our R&D team has deployed additional changes to mitigate the issue affecting M365 backup operations. Since these changes were implemented, we have observed continued improvement in backup success rate metrics across affected regions.

Our teams are closely monitoring backup health and performance as recovery progresses and will continue to evaluate the effectiveness of the recently deployed mitigations. While improvements have been observed, backup success rate metrics continue to recover, and some customers may still experience intermittent delays while the environment stabilizes.

Sep 10, 2026 - 08:44 EDT
Update - Our R&D team continues to actively address the issue as a top priority. Work is ongoing to implement corrective measures, while teams closely monitor service performance as recovery efforts progress. We will provide additional updates as more information becomes available.
Sep 09, 2026 - 16:53 EDT
Identified - We are aware of degraded backup performance affecting Microsoft 365 services, including Exchange, OneDrive, SharePoint, and Teams, as ongoing maintenance and migration activities continue. Some customers may experience intermittent backup delays, reduced backup performance, or missed backup cycles while our R&D team works toward full service restoration.

Our R&D team has identified the contributing factors and is actively implementing fixes while continuing the migration from Exchange Web Services (EWS) to Microsoft Graph APIs. This migration remains an important initiative to improve long-term platform performance, scalability, and reliability; however, we are currently seeing increased API throttling and processing delays affecting Microsoft 365 backup operations across multiple workloads.

Our teams are closely monitoring backup health and performance across all regions and are deploying additional optimizations designed to reduce throttling, improve processing efficiency, and restore normal backup operations. Google Workspace services are not affected by this issue and continue to operate normally.

We will continue to provide updates as additional information becomes available.

Sep 09, 2026 - 11:14 EDT
Update - As part of the ongoing migration effort, a planned maintenance window is scheduled for all regions to begin today Friday, September 4, 2026, and continue until Tuesday, September 8, 2026. During this period, our R&D team will be implementing additional changes and optimizations to further improve performance, reduce API throttling, and support the continued transition to Microsoft Graph APIs.

Our teams will closely monitor backup health and performance throughout the maintenance window. While overall service stability remains strong, some customers may experience occasional backup delays, reduced backup performance, or missed backup cycles for Microsoft 365 services as migration and optimization activities continue.

Our teams will continue to closely monitor backup health and performance throughout the maintenance window and provide additional updates as they become available.

Sep 04, 2026 - 12:59 EDT
Update - SaaS Protection backup performance remains strong across all regions and supported services. Backups for Google services, OneDrive, and SharePoint continue to run on the standard three-times-daily schedule. To support consistently high success rates during the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs, Exchange and Teams backups continue to operate on a temporary twice-daily cadence.

Our R&D teams remain focused on the migration effort, making and refining configuration changes as needed while closely monitoring backup health and performance. Although overall system stability remains strong, some customers may continue to experience occasional backup delays or missed backup cycles due to API call throttling as migration and optimization activities progress.

The migration from EWS to Microsoft Graph APIs is ongoing and is still projected for completion between late August and early September 2026.

Aug 26, 2026 - 11:59 EDT
Update - SaaS Protection backup success rates across all services and regions remain high. Google services, along with OneDrive and SharePoint, continue to process backups at the normal 3x daily cadence. Exchange and Teams backup cadence remains temporarily reduced to 2x daily backups to help maintain high backup success rates during the ongoing migration from Exchange Web Services (EWS) to Microsoft Graph APIs.

Our R&D team continues to implement and refine configuration adjustments throughout the migration process and is actively monitoring backup performance across all regions. While overall performance remains stable, some customers may still experience intermittent backup delays or missed backups as optimization and migration efforts continue.

The migration to Microsoft Graph APIs remains in progress and is currently expected to be completed between late August and early September.

Aug 18, 2026 - 15:30 EDT
Update - Backup operations remain healthy, with success rates staying high across all services and regions following the recent changes. Work on the EWS to Microsoft Graph API migration is ongoing, and our R&D team continues to monitor for any further issues.
Aug 12, 2026 - 15:44 EDT
Update - Our R&D team has completed deployment of the latest changes for the Graph API components as part of the ongoing migration and backup success rates for all services across all regions remain high.

We are continuing to monitor.

Aug 11, 2026 - 11:02 EDT
Update - Backup success rate metrics for all services across all regions continue to remain stable at normal levels.

Our R&D team is actively completing deployment of additional improvements to all regions and they are continuing to monitor.

Aug 10, 2026 - 12:25 EDT
Monitoring - Backup success rate metrics for all services across all regions have recovered and remain stable at normal levels. Google services, along with OneDrive and SharePoint, continue to process 3x daily backups while Teams and Exchange services remain temporarily set to 2x daily backups to maintain high success rates as the migration to Microsoft Graph APIs progresses.

Our R&D team is continuing to monitor.

Aug 07, 2026 - 12:08 EDT
Update - Our R&D team has deployed additional improvements, and backup cadence has now been restored to 3x daily backups for all Google services, OneDrive, and SharePoint across all regions. Exchange and Teams backup cadence remains temporarily set to 2x daily backups to help maintain high backup success rates during the ongoing transition to Microsoft Graph APIs.

We have observed continued improvement in backup performance following these changes, and our R&D team is closely monitoring backup success rates across all affected regions.

Additional performance enhancements are currently being deployed to further reduce API throttling, improve backup performance, and accelerate recovery. Deployment of these changes is expected to be completed early next week.

Aug 06, 2026 - 11:33 EDT
Identified - Datto SaaS Protection is currently experiencing degraded backup performance and missed backups for some Microsoft 365 services across multiple regions. The issue has been linked to increased API activity and application-level throttling associated with the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs.

Affected regions:
US (USE/USW)
Australia (AUE)
Canada (CAE)
Germany (DES)
UK (GBE)
Singapore (SG)

Our R&D teams have identified the primary contributing factors and are actively working to restore full service functionality. Multiple mitigation measures have been implemented, including application performance optimizations, infrastructure and capacity improvements, deployment of configuration changes across affected SaaS Protection pods, and a temporary reduction in backup cadence from 3x daily backups to 2x daily backups to help reduce API demand and improve backup success rates during the transition.

These actions have resulted in measurable improvement, with backup success rates increasing across all affected regions over the past 24 hours. While performance continues to stabilize, some customers may still experience backup delays or missed backups as remediation efforts continue. Additional software enhancements are scheduled for deployment this week to further reduce API throttling, improve backup performance, and accelerate recovery.

Customer data protection remains the highest priority, and our R&D teams continue to closely monitor the environment while implementing further improvements. Updates will continue to be provided through the Kaseya Status Page as progress is made toward full service restoration.

Aug 05, 2026 - 15:40 EDT
Update - The maintenance window for the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs has been extended through Monday, September 14, 2026.

The R&D team continues to make steady progress on the migration and remains actively engaged in completing the remaining work. Backup cadence remains temporarily adjusted for select Microsoft 365 workloads to support the migration effort and help ensure continued backup reliability throughout the maintenance period.

Customers may continue to experience temporary backup performance degradation for Exchange services, as well as reduced backup activity for SharePoint, Teams, and OneDrive.

We appreciate your continued patience and will provide additional updates as the migration progresses.

Sep 11, 2026 - 10:56 EDT
Update - The maintenance window for the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs has been extended through Friday, September 11, 2026.

As part of the ongoing migration effort, the R&D team has increased the Exchange backup cadence from 2x backups per day to 3x backups per day. To help maintain backup stability and high success rates during the maintenance period, backup cadence for SharePoint, Teams, and OneDrive has been temporarily reduced to 1x backup per day.

Customers may continue to experience temporary backup performance degradation for Exchange services, as well as reduced backup activity for SharePoint, Teams, and OneDrive, during the maintenance period.

We will continue to provide updates as progress is made and appreciate your patience while this work is completed.

Sep 08, 2026 - 09:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 04, 2026 - 13:00 EDT
Scheduled - We will be performing maintenance for Datto SaaS Protection as part of the planned migration from Exchange Web Services (EWS) to Microsoft Graph APIs. Maintenance will begin on Friday, September 4, 2026, at 1:00 PM ET and is expected to last approximately 92 hours.

During this maintenance window, customers may experience temporary backup performance degradation for Exchange services, as well as reduced backup performance for other Microsoft 365 services, including OneDrive, SharePoint, and Teams.

Affected Regions/V3 Pods:
USE/USW
AUE
CAE
GBE
DES
SG

If you have any questions or require assistance, please contact our support team: https://helpdesk.kaseya.com/hc/en-gb#/contact

To receive notifications about this and future maintenance events, subscribe at: https://status.kaseya.com/

Sep 4, 2026 13:00 - Sep 14, 2026 17:00 EDT
Monitoring - The Kaseya R&D Team responded to alerts related to the eu.rocketcyber.com site.

The incident lasted for about 30 minutes during which Rocketcyber customers hosted in the EU region were not able to access the product.

The issue is now resolved, and we are currently monitoring the health of the service.

Sep 10, 2026 - 05:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 2026 - 08:00 EDT
Scheduled - We will be performing a routine maintenance to the Kaseya Server Infrastructure across all global data centers, beginning on Monday, August 24th 2026, and continuing through September 20th, 2026.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions to Offsite Replication and Disaster Recovery Services for Datto BCDR, Datto Backup for Microsoft Azure, and Datto Endpoint Backup with Disaster Recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Aug 24, 2026 08:00 - Sep 21, 2026 08:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 09, 2026 - 08:54 EDT
Investigating - We are aware of a problem where Datto BCDR users paired to Server2214 can experience degraded offsite performance.


The Kaseya Engineering Team is investigating the issue and working towards a resolution.


Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 08, 2026 - 15:10 EDT

About This Site

Welcome to the Kaseya home for real-time and historical data on product and system performance

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VSA 9 Degraded Performance
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had a major outage.
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Scheduled Maintenance

VSA9 - Scheduled System Maintenance - Wakanda Sep 15, 2026 04:00-06:00 EDT

Update - This maintenance has been rescheduled to Tuesday, September 15th, 04:00 AM and 06:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Sep 14, 2026 - 09:12 EDT
Scheduled - On Monday, September 14th, System maintenance is scheduled for the server listed below between 08:00 PM and 09:00 PM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Sep 14, 2026 - 07:54 EDT

Autotask PSA - EU1, DE1 - Maintenance Notice Sep 15, 2026 07:30-15:30 EDT

We will be performing a routine maintenance to Autotask PSA on September 15th, starting at 07:30 for an estimated 8 hours.

During this time, there is no expected impact to Autotask PSA.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Sep 01, 2026 - 05:28 EDT

Kaseya - US Region - Scheduled Networking Infrastructure Maintenance Sep 15, 2026 21:00 - Sep 16, 2026 01:00 EDT

We will be performing routine maintenance on the Kaseya Networking Infrastructure in the US Region on 09/15/2026 at 9 p.m. EST for an estimated 4 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Sep 09, 2026 - 12:44 EDT

Autotask PSA - EU1, DE1 - Maintenance Notice Sep 16, 2026 07:30-15:30 EDT

We will be performing a routine maintenance to Autotask PSA on September 16th, starting at 07:30 for an estimated 8 hours.

During this time, there is no expected impact to Autotask PSA.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Sep 01, 2026 - 05:31 EDT

KaseyaOne - Release v2.77.0 - Maintenance Notice Sep 17, 2026 01:00-04:00 EDT

We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.

Maintenance Schedule:
Version: Release v2.77.0
Start Time: Thursday, 17th September 2026 at 1:00 AM (EDT)
Duration: 3 Hours

What You Need to Know:
- Service Availability: No service disruption is anticipated during this maintenance.
- Affected Components: KaseyaOne platform

Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm

We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations.

Posted on Sep 11, 2026 - 06:37 EDT

Kaseya - Iceland Region - Scheduled Networking Infrastructure Maintenance Sep 23, 2026 16:00-20:00 EDT

We will be performing a routine maintenance on the Kaseya Networking Infrastructure in the Iceland region on 09/23/2026 at 8:00 P.M. GMT +0 for an estimated 4 hours.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 19, 2026 - 09:41 EDT

Autotask PSA - DE1, EU1, UK01, UK02, UK03 - Maintenance Notice Sep 28, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask PSA on September 28th, starting at 16:00 for an estimated 1 hour.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 03:39 EDT

Scheduled Maintenance: Payment Provider – KaseyaOne & Kaseya Store Sep 29, 2026 01:00-15:00 EDT

Our payment provider for KaseyaOne and Kaseya Store has announced a scheduled maintenance window on September 29th, 2026, from 1:00 AM - 3:00 PM EDT.

During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store. This may include:

> Adding, updating, or removing payment methods
> Completing Store purchases
> Processing subscription or billing transactions

Core platform functionality outside of payment services will remain unaffected.

We recommend avoiding payment-related actions during this maintenance window where possible. We will monitor the situation and provide updates if necessary.

Posted on Aug 25, 2026 - 10:30 EDT

Autotask PSA - AE01, AE02, AE03, AW01, AW02 - Maintenance Notice Sep 29, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask PSA on September 29th, starting at 02:00 for an estimated 1 hour.
During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 03:43 EDT

Autotask PSA - AU01, AU02, AU03, AU04 - Maintenance Notice Sep 29, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask PSA on September 29th, starting at 08:00 for an estimated 30 minutes.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 03:46 EDT

Autotask PSA - DE1, EU1 - Maintenance Notice Sep 29, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask PSA on September 29th, starting at 16:00 for an estimated 1 hour.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 03:56 EDT

Autotask PSA - AE01, AE02, AE04, AW01, AW02, AW03, ES02, LR01 - Maintenance Notice Sep 30, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 02:00 for an estimated 1 hour.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:30 EDT

Autotask PSA - AU01 - Maintenance Notice Sep 30, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 08:00 for an estimated 30 minutes.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:42 EDT

Autotask PSA - EU1 - Maintenance Notice Sep 30, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 16:00 for an estimated 1 hour.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:43 EDT

Autotask PSA - AE01, AE02, AE03, AW01, AW02, AW04, ES01, LR01 - Maintenance Notice Oct 1, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 02:00 for an estimated 1 hour.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:45 EDT

Autotask PSA - AU01 - Maintenance Notice Oct 1, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 08:00 for an estimated 30 minutes.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:47 EDT

Autotask PSA - DE1, EU1 - Maintenance Notice Oct 1, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask PSA on October 1st, starting at 16:00 for an estimated 1 hour.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:49 EDT

Autotask PSA - AE01, AE02, AE04, AW01, AW02, AW03 - Maintenance Notice Oct 2, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 02:00 for an estimated 1 hour.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:51 EDT

Autotask PSA - AU01 - Maintenance Notice Oct 2, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 08:00 for an estimated 30 minutes.

During this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Aug 21, 2026 - 04:52 EDT

Sep 14, 2026

Resolved - This incident has been resolved.
Sep 14, 13:53 EDT
Update - We are continuing to monitor for any further issues.
Sep 14, 12:40 EDT
Monitoring - Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
Sep 14, 10:51 EDT
Update - We are continuing to investigate this issue.
Sep 14, 10:30 EDT
Investigating - We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.

The Kaseya Engineering Team is actively investigating this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 14, 08:46 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 EDT
Scheduled - We will be performing routine maintenance on the Kaseya Networking Infrastructure in the Singapore Region on 09/14/2026 at 9:00 P.M. SGT for an estimated 2 hours.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Sep 4, 09:25 EDT
Resolved - This incident has been resolved.
Sep 14, 10:03 EDT
Investigating - We are aware of a problem where Datto Secure Edge (SASE) administrators are currently unable to create or edit Fabric Tunnels within Network Manager.

The Kaseya Engineering Team is currently investigating the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 14, 08:56 EDT
Resolved - The system finished processing the remaining items in the queue, and the Incoming Email Processing is currently creating designated items in real time.

This incident is resolved.

Sep 14, 07:57 EDT
Update - The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
Sep 14, 07:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 06:40 EDT
Identified - We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones.

The Kaseya Engineering Team is working on resolving the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 14, 05:21 EDT

Sep 13, 2026

Completed - The scheduled maintenance has been completed.
Sep 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 EDT
Scheduled - We will be performing a routine maintenance to Autotask PSA on September 13th, starting at 08:00 for an estimated 8 hours.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA and the Data Warehouse.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 1, 05:21 EDT

Sep 12, 2026

Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 17:00 EDT
Scheduled - We will be performing server maintenance to Autotask on Saturday, September 12th starting at 5:00pm EDT for an estimated 4 hours.

During the maintenance period, Autotask customers may be briefly logged out, and the Data Warehouse may be unavailable for up to 10 minutes.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Sep 8, 14:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:00 EDT
Scheduled - We will be performing a routine maintenance to Autotask PSA on September 12th, starting at 09:00 for an estimated 4 hours.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for Autotask PSA.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 1, 05:18 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 13:06 EDT
Scheduled - On Saturday, September 12th, System maintenance is scheduled for the server listed below between 07:00 AM and 11:00 AM ET.

To support upcoming FIPS 140-3 compliance requirements, Kaseya will be enabling enhanced TLS security protections within your SaaS environment.
To ensure uninterrupted connectivity, any agents that have been offline for an extended period should be brought online and updated to the latest supported version prior to this maintenance. Agents that are not updated may be unable to reconnect once these security enhancements are enabled.
Following deployment, Kaseya will closely monitor platform health, agent communications, and overall service performance to ensure a smooth and successful transition.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Sep 10, 19:43 EDT

Sep 11, 2026

Completed - The scheduled maintenance has been completed.
Sep 11, 23:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:01 EDT
Scheduled - On Friday, September 11th, Cloud target appliance upgrades will be performed from 05:00 AM EDT to 11:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Sep 10, 16:51 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:00 EDT
Scheduled - We will be performing a routine maintenance to the Kaseya Networking Infrastructure in the Germany region on September 11th, 2026 at 20:00 CEST for an estimated 5 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Aug 28, 15:02 EDT
Resolved - This incident has been resolved.
Sep 11, 11:06 EDT
Monitoring - Following additional changes deployed by our R&D team, we are seeing continued improvement in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'.

Our team is closely monitoring the environment as backup processing and success rates continue to recover.

Sep 4, 12:47 EDT
Update - Following the recent changes deployed by our R&D team, we are seeing improvements in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team remains actively engaged and continues to work on further improvements while closely monitoring the environment.
Sep 3, 15:31 EDT
Update - We are continuing to work on a fix for this issue.
Sep 3, 09:40 EDT
Identified - Our R&D team has identified the issue and have started deploying changes to mitigate the Exchange backup performance issues for customers hosted on pod 'aue1-saas-p0'
Sep 2, 16:56 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for Exchange services.

The Kaseya Engineering Team is actively investigating.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 2, 16:33 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:00 EDT
Scheduled - We will be performing server maintenance to Autotask on Thursday, September 11th, starting at 8:00am EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 15 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 3, 14:55 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:30 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Job-related activities may experience some degradation.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 10, 08:32 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 05:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Job-related activities may experience some degradation.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 10, 08:30 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:00 EDT
Scheduled - We will be performing server maintenance to Autotask on Thursday, September 11th, starting at 2:00am EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 15 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 3, 14:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 EDT
Scheduled - We will be performing routine maintenance on the Kaseya Networking Infrastructure in the US Region on 09/10/2026 at 10 p.m. EST for an estimated 2 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Sep 9, 12:31 EDT

Sep 10, 2026

Completed - The scheduled maintenance has been completed.
Sep 10, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:00 EDT
Scheduled - We will be performing routine maintenance on the Kaseya Networking Infrastructure in the EMEA Region on 09/10/2026 at 8 p.m. GMT+1 for an estimated 2 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Sep 9, 12:39 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:00 EDT
Scheduled - We will be performing service maintenance to Autotask on Thursday, September 10th, starting at 4:00pm EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 15 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 1, 14:28 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 11:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality. Job-related activities may experience some degradation.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 10, 08:28 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.4.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=115158#post115158

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 8, 12:40 EDT

Sep 9, 2026

Completed - The scheduled maintenance has been completed.
Sep 9, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:01 EDT
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2026.4.3

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=115158#post115158

Para recibir notificaciones actualizadas sobre futuros períodos de mantenimiento, suscríbase en https://status.kaseya.com/

Si tiene alguna pregunta o necesita ayuda, por favor contacte a nuestro equipo de soporte en https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 8, 12:39 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.4.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=115158#post115158

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 8, 12:38 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.4.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=115158#post115158

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 8, 12:36 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:01 EDT
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2026.4.3

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=115158#post115158

Abonnieren Sie unter https://status.kaseya.com/ Benachrichtigungen zu geplanten Wartungszeiträumen

Sollten Sie Fragen haben oder Unterstützung benötigen, wenden Sie sich bitte an unser Support-Team unter https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 8, 12:37 EDT
Resolved - This incident has been resolved.
Sep 9, 08:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 16:11 EDT
Investigating - We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance.


The Kaseya Engineering Team is investigating the issue and working towards a resolution.


Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 8, 15:43 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:00 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 9th, 2026, starting at 5:00 AM EDT for an estimated 1 hour.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, backups and recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 16:13 EDT

Sep 8, 2026

Completed - The scheduled maintenance has been completed.
Sep 8, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 14:30 EDT
Scheduled - We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 2, 09:13 EDT
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:00 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 8th, 2026, starting at 4:00 PM EDT for an estimated 1 hour.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, backups and recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 16:10 EDT
Resolved - This incident has been resolved.
Sep 8, 12:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 14:44 EDT
Update - The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
Sep 4, 10:19 EDT
Update - The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
Sep 3, 10:51 EDT
Update - We are continuing to work on a fix for this issue.
Sep 3, 10:42 EDT
Identified - The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
Sep 2, 09:10 EDT
Update - The Kaseya Systems Engineering Team is continuing to investigate the issue.
Sep 2, 08:32 EDT
Update - We are continuing to investigate this issue.
Sep 2, 07:27 EDT
Investigating - We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners.

The Kaseya Engineering Team is investigating the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 2, 06:10 EDT
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 EDT
Scheduled - We will be performing maintenance on Kaseya Quote Manager on September 08th, starting at 6:00 AM EDT, with an estimated duration of 2 hours.

During this maintenance window, you may experience brief intermittent downtime affecting Kaseya Quote Manager and related services.

We appreciate your patience and understanding as we work to improve the service.

Sep 8, 04:55 EDT
Completed - The scheduled maintenance has been completed.
Sep 8, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 05:00 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 8th, 2026, starting at 5:00 AM EDT for an estimated 1 hour.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, backups and recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 16:07 EDT

Sep 7, 2026

Completed - The scheduled maintenance has been completed.
Sep 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 07:00 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 7th, 2026, starting at 7:00 AM EDT for an estimated 1 hour.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, backups and recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 15:54 EDT
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 05:00 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 7th, 2026, starting at 5:00 AM EDT for an estimated 1 hour.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, backups and recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 15:44 EDT
Completed - The scheduled maintenance has been completed.
Sep 7, 05:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:00 EDT
Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Monday, 7th September 2026, between 3:00 AM and 7:00 AM EDT.

Please be advised that we are performing scheduled maintenance.

Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Sep 4, 11:43 EDT

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Completed - The scheduled maintenance has been completed.
Sep 5, 10:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 07:00 EDT
Scheduled - On Saturday, September 5th, System maintenance is scheduled for the server listed below between 07:00 AM and 11:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Sep 4, 08:56 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 08:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 07:01 EDT
Scheduled - On Saturday, September 5th, System maintenance is scheduled for the server listed below between 07:00 AM and 11:00 AM ET.

To support upcoming FIPS 140-3 compliance requirements, Kaseya will be enabling enhanced TLS security protections within your SaaS environment.
To ensure uninterrupted connectivity, any agents that have been offline for an extended period should be brought online and updated to the latest supported version prior to this maintenance. Agents that are not updated may be unable to reconnect once these security enhancements are enabled.
Following deployment, Kaseya will closely monitor platform health, agent communications, and overall service performance to ensure a smooth and successful transition.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Sep 4, 16:03 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:00 EDT
Scheduled - On Saturday, September 05th, maintenance is scheduled on the mentioned servers, between 2:00 AM and 4:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Sep 4, 17:15 EDT

Sep 4, 2026

Completed - The scheduled maintenance has been completed.
Sep 4, 20:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:05 EDT
Scheduled - We will be performing a routine maintenance to the Kaseya Networking Infrastructure in the United Kingdom region on September 4th, 2026 at 21:00 for an estimated 5 hours.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, Kaseya services may experience brief and intermittent disruptions as systems are being upgraded.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Aug 26, 15:32 EDT
Resolved - Microsoft has fixed the issue with receiving email from external domains. We have verified that emails are now getting processed without issue. This incident is resolved.
Sep 4, 15:40 EDT
Identified - We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received.

The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 4, 08:43 EDT
Resolved - This incident has been resolved.
Sep 4, 10:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 08:11 EDT
Investigating - We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance..

The Kaseya Engineering Team is investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 3, 15:20 EDT
Completed - The scheduled maintenance has been completed.
Sep 4, 05:07 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 4, 05:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 EDT
Scheduled - On Thursday, 4th September, maintenance is scheduled on the mentioned servers between 03:00 AM and 07:00 AM ET.

During this maintenance, we will be deploying a new patch version VSA 9.5.27, and agents will be automatically updated to the latest version.

Release Notes with fixes are available.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Sep 3, 12:23 EDT

Sep 3, 2026

Completed - The scheduled maintenance has been completed.
Sep 3, 20:30 EDT
In progress - We are actively working through a deployment issue, which is taking longer than expected. We will provide periodic updates on the status. Apologies for the inconvenience.
Sep 3, 14:30 EDT
Scheduled - We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 2, 09:11 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 16:00 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 3rd, 2026, starting at 4:00 PM EST for an estimated 1 hour.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, backups and recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 15:33 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 3rd, 2026, starting at 2:00 PM EST for an estimated 1 hour.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, backups and recovery.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 15:31 EDT
Resolved - This incident has been resolved.
Sep 3, 12:44 EDT
Identified - We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations.

The Kaseya Engineering Team has identified the issue and is working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Aug 25, 12:09 EDT
Postmortem - Read details
Sep 8, 17:22 EDT
Resolved - This incident has been resolved.
Sep 3, 11:28 EDT
Monitoring - Microsoft's Program Compatibility Assistant (PCA) uses sdbinst.exe to manage application compatibility databases as part of routine Windows maintenance. The August Windows update introduced known gaming compatibility issues, and Microsoft's remediation of those issues triggered sdbinst.exe activity across affected endpoints simultaneously — matching the spike pattern we observed.

The affected rule has been updated as of 9:15 AM EST and pushed to all tenants. Alert volumes should return to expected levels.

If you disabled the rule as a temporary measure, it is safe to re-enable it under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe".

Aug 27, 09:31 EDT
Investigating - We're seeing a spike in alerts for this rule caused by a recent change in Microsoft's default behavior. This is not indicative of active threats. A rule update is expected today.

In the meantime, you can temporarily disable the rule under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe" to reduce noise until the fix is deployed.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Aug 27, 08:39 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.4.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=114966#post114966

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 1, 09:47 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 05:00 EDT
Scheduled - We will be performing maintenance on the Support Chat function on September 3, 2026, beginning at 5:00 a.m. EST. The maintenance window is expected to last approximately 3 hours.

During this time, the Support Chat function will be temporarily unavailable. If you require assistance while maintenance is in progress, please contact our Support team by submitting a ticket or calling Support through the following link: https://helpdesk.kaseya.com/

To receive real-time updates about this and future maintenance events, subscribe to notifications at: https://status.kaseya.com/

Sep 2, 09:23 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 05:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:00 EDT
Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Thursday, 3rd September 2026, between 2:00 AM and 8:00 AM EDT.

Please be advised that we are performing scheduled maintenance.

Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Sep 2, 09:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 04:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 01:00 EDT
Scheduled - We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.

Maintenance Schedule:
Version: Release v2.76.0
Start Time: Thursday, 3rd September 2026 at 1:00 AM (EDT)
Duration: 3 Hours

What You Need to Know:
- Service Availability: No service disruption is anticipated during this maintenance.
- Affected Components: KaseyaOne platform

Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm

We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations.

Sep 2, 13:13 EDT

Sep 2, 2026

Completed - The scheduled maintenance has been completed.
Sep 2, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:01 EDT
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2026.4.2

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=114966#post114966

Para recibir notificaciones actualizadas sobre futuros períodos de mantenimiento, suscríbase en https://status.kaseya.com/

Si tiene alguna pregunta o necesita ayuda, por favor contacte a nuestro equipo de soporte en https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 1, 09:45 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.4.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=114966#post114966

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 1, 09:44 EDT
Resolved - The issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager has been resolved.

Queued data has finished processing, and usage metrics are now available as expected. We appreciate your patience while we worked through this issue.

Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

Sep 2, 19:17 EDT
Identified - We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 2, 17:11 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 15:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.4.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=114966#post114966

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 1, 09:42 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 15:01 EDT
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2026.4.2

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677?postid=114966#post114966

Abonnieren Sie unter https://status.kaseya.com/ Benachrichtigungen zu geplanten Wartungszeiträumen

Sollten Sie Fragen haben oder Unterstützung benötigen, wenden Sie sich bitte an unser Support-Team unter https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 1, 09:42 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 14:30 EDT
Scheduled - We will be performing a routine maintenance to Endpoint Backup v2 on September 2nd, 2026, starting at 02:30 PM EST for an estimated 2 hours.

During this time, you should expect minimal downtime with only brief and intermittent disruptions for agent registration, agent backups and recovery capabilities.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Sep 2, 14:13 EDT
Resolved - This incident has been resolved.
Sep 2, 12:51 EDT
Update - Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected.

We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place.

Thank you,

Sep 2, 08:52 EDT
Update - Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster.

Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/

At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. Our team will continue to provide status updates as they are received to the status page

Sep 1, 23:00 EDT
Monitoring - A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/

At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. Our team will continue to provide status updates as they are received to the status page.

Thank you,

Sep 1, 17:49 EDT
Resolved - This incident has been resolved.
Sep 2, 06:11 EDT
Update - We are continuing to monitor for any further issues.
Sep 2, 04:40 EDT
Monitoring - We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.

Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate concern but also to minimize the risk of similar incidents in the future. By analyzing the underlying factors, we aim to enhance our systems and processes, ensuring a more robust and reliable experience for all our partners.

Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.

Sep 2, 03:30 EDT
Investigating - We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 2, 02:00 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:30 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Sep 2, 04:17 EDT
Completed - The scheduled maintenance has been completed.
Sep 2, 04:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 03:00 EDT
Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Wednesday, 2nd September 2026, between 3:00 AM and 8:00 AM EDT.

Please be advised that we are performing scheduled maintenance.

Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Sep 1, 11:39 EDT

Sep 1, 2026

Resolved - The issue affecting access to the Datto RMM Vidal platform has been resolved.
Sep 1, 11:56 EDT
Monitoring - The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
Sep 1, 08:35 EDT
Investigating - We are aware of a problem where users are unable to access the Vidal platform

The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 1, 07:37 EDT
Resolved - This incident has been resolved.
Sep 1, 09:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 08:52 EDT
Investigating - We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users.

The Kaseya Engineering Team is currently investigating the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Sep 1, 08:13 EDT
Completed - The scheduled maintenance has been completed.
Sep 1, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 04:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Aug 31, 16:01 EDT

Aug 31, 2026

Resolved - This incident has been resolved.
Aug 31, 16:11 EDT
Update - Backup success rate metrics for Exchange services on pod 'use1-saas-p7' have returned to normal levels and remain stable.

Our R&D team is continuing to monitor for any other issues.

Aug 31, 09:27 EDT
Update - Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve following the changes that have been implemented. Our R&D team continues to closely monitor system performance and backup outcomes to ensure the positive trend is maintained.
Aug 28, 16:30 EDT
Monitoring - Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve. Additional changes have been applied to further address the Exchange backup performance issue and our R&D team is closely monitoring the results.
Aug 28, 13:18 EDT
Update - Our R&D team has deployed additional changes to further address the issue and Exchange backup performance on pod 'use1-saas-p7' is improving.
Aug 28, 09:49 EDT
Identified - Our R&D team has identified an issue causing the degraded backup performance for Exchange services on pod 'use1-saas-p7'. Configuration changes have been implemented to help mitigate the issue and additional changes are being prepared for deployment to further address Exchange backup performance.
Aug 28, 08:40 EDT
Update - We are continuing to investigate this issue.
Aug 27, 13:38 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'use1-saas-p7' are currently experiencing degraded backup performance for Exchange services.

The Kaseya Engineering Team is actively investigating.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Aug 27, 10:52 EDT
Resolved - This incident has been resolved.
Aug 31, 13:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 31, 12:12 EDT
Investigating - We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services.

The Kaseya Engineering Team is investigating this issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Aug 31, 12:01 EDT
Resolved - This incident has been resolved.
Aug 31, 09:43 EDT
Monitoring - Our R&D team has implemented additional changes to restore full functionality to affected customers and they are closely monitoring for any other issues.
Aug 26, 15:44 EDT
Identified - Our R&D team is continuing to address this issue and restore full functionality to the affected customers.
Aug 26, 13:06 EDT
Update - We are continuing to monitor for any further issues.
Aug 26, 08:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 25, 19:57 EDT
Update - We are continuing to work on a fix for this issue.
Aug 25, 17:48 EDT
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore issues. Export services are not affected.

The Kaseya Engineering Team has identified the issue and are actively working to resolve it.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Aug 25, 16:39 EDT
Resolved - This incident has been resolved.
Aug 31, 09:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 16:33 EDT
Identified - We have identified an issue affecting status reporting between Datto EDR, Datto AV, and Datto RMM. As a result, some devices may incorrectly generate alerts in Datto RMM indicating that Datto EDR requires attention or that Datto AV is not installed.

Our investigation has confirmed that Datto EDR and Datto AV remain installed and functioning properly on affected endpoints. Endpoint protection services continue to operate as expected. The issue is limited to the status information being reported and displayed within Datto RMM and does not indicate a loss of protection or a failure of the Datto EDR or Datto AV products.

Engineering teams have identified the underlying cause and are actively working on a resolution. We will continue to provide updates as additional information becomes available.

If you have questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Aug 28, 08:59 EDT
Investigating - We are investigating an issue affecting status reporting between Datto RMM, Datto EDR, and Datto AV. Some devices may generate alerts in Datto RMM reporting that Datto EDR or Datto AV is not detected.

Datto EDR and Datto AV remain installed and are operating normally on affected endpoints. This issue is limited to how their status is communicated to and displayed within Datto RMM and does not indicate a loss of endpoint protection.

Our Engineering teams are investigating this issue with high priority. We will provide further updates as more information becomes available.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Aug 28, 06:30 EDT