In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 2025 - 03:00 EST
Scheduled - We are excited to announce the Datto RMM 13.9.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint and Teams backup performance.
The Kaseya R&D Team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 10, 2025 - 12:46 EST
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' may experience degraded Teams backup performance.
The Kaseya R&D Team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 10, 2025 - 12:43 EST
Identified - We are currently aware of an intermittent service disruption affecting Endpoint Backup v2 agents.
Some users may encounter a "server busy" error during backup attempts due to higher-than-usual server load. In these cases, the backup will automatically retry after a brief wait.
In most cases, the backup will be successful upon retry. However, if you notice repeated retries without success, please don’t hesitate to reach out to our Support team at https://helpdesk.kaseya.com/hc/en-gb for further assistance.
The server load will gradually decrease as it processes the current backups in queue, and we are working on additional improvements to speed up recovery over the next week.
For the latest updates, please feel free to subscribe to the Kaseya Status Page at https://status.kaseya.com/
Feb 07, 2025 - 17:30 EST