Update - The R&D team has observed substantial improvement to backup performance on the affected pods after the changes implemented yesterday.
Another hotfix is in active development to address the issue further.
Dec 03, 2024 - 14:37 EST
Another hotfix is in active development to address the issue further.
Dec 03, 2024 - 14:37 EST
Update - Additional infrastructure changes to further mitigate the issue have been implemented on all affected pods.
We continue to see positive improvement in overall success rates for affected pods/services and our R&D team is continuing to monitor recovery progress.
Dec 02, 2024 - 16:16 EST
We continue to see positive improvement in overall success rates for affected pods/services and our R&D team is continuing to monitor recovery progress.
Dec 02, 2024 - 16:16 EST
Update - Our R&D team has identified additional pods in the GBE and AUE regions showing backup performance degradation for some M365 services.
Current affected pods:
'use1-saas-p3'
'use1-saas-p4'
'use1-saas-p8'
'use1-saas-p10'
'gbe2-saas-p1'
'gbe2-saas-p0'
'aue1-saas-p0'
The R&D team is implementing additional changes to the affected pods to resolve the issue and will continue to monitor.
Nov 29, 2024 - 13:32 EST
Current affected pods:
'use1-saas-p3'
'use1-saas-p4'
'use1-saas-p8'
'use1-saas-p10'
'gbe2-saas-p1'
'gbe2-saas-p0'
'aue1-saas-p0'
The R&D team is implementing additional changes to the affected pods to resolve the issue and will continue to monitor.
Nov 29, 2024 - 13:32 EST
Update - Our R&D team has implemented some additional configuration changes alongside the hotfix that was deployed to address the issue further and will continue to monitor.
Nov 28, 2024 - 11:50 EST
Nov 28, 2024 - 11:50 EST
Monitoring - Our R&D team has finished deploying a hotfix to address the issue and are actively monitoring results.
Nov 27, 2024 - 12:24 EST
Nov 27, 2024 - 12:24 EST
Identified - Our R&D team has identified a problem causing backup performance degradation for some M365 services, which is affecting some Datto SaaS Protection customers hosted on certain pods in the US-East Region.
The R&D team is in the process of deploying a hotfix to address this issue.
Affected US-East Pods:
'use1-saas-p3'
'use1-saas-p4'
'use1-saas-p8'
'use1-saas-p10'
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Nov 27, 2024 - 11:11 EST
The R&D team is in the process of deploying a hotfix to address this issue.
Affected US-East Pods:
'use1-saas-p3'
'use1-saas-p4'
'use1-saas-p8'
'use1-saas-p10'
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Nov 27, 2024 - 11:11 EST
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'
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Update - The R&D team is continuing to implement configuration changes to further address the SharePoint backup performance degradation affecting some Datto SaaS Protection customers in the region.
Backup success rates for SharePoint services remain stable and the R&D team is continuing to monitor.
Nov 22, 2024 - 14:53 EST
Backup success rates for SharePoint services remain stable and the R&D team is continuing to monitor.
Nov 22, 2024 - 14:53 EST
Update - After the changes were implemented by the R&D team, backup success rates for SharePoint services have stabilized.
Additional changes are being made to improve SharePoint backup performance further and the R&D team will continue to monitor.
Oct 25, 2024 - 15:08 EDT
Additional changes are being made to improve SharePoint backup performance further and the R&D team will continue to monitor.
Oct 25, 2024 - 15:08 EDT
Monitoring - The R&D team has implemented configuration changes and decreased daily SharePoint backup frequency from 3x per day to 1x per day to allow the service to catch up. We expect daily backups to be increased back to 3x per day by the end of week.
The R&D team is actively monitoring the results of the changes made.
Oct 23, 2024 - 15:43 EDT
The R&D team is actively monitoring the results of the changes made.
Oct 23, 2024 - 15:43 EDT
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.
The Kaseya R&D Team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 15, 2024 - 12:09 EDT
The Kaseya R&D Team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 15, 2024 - 12:09 EDT
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
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Welcome to the Kaseya home for real-time and historical data on product and system performance
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