Datto SaaS Protection - Backup performance degradation for SharePoint and Teams services on pod 'des1-saas-p0'
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Update - Backup success rates for Teams and SharePoint services on pod 'des1-saas-p0' have stabilized at 2x backups per day.
The Kaseya R&D team is continuing to monitor.
Mar 03, 2026 - 08:46 EST
The Kaseya R&D team is continuing to monitor.
Mar 03, 2026 - 08:46 EST
Update - SharePoint and Teams success rates on the pod have stabilized and the Kaseya R&D team has increased backup frequency back to 2x backups per day.
We are continuing to monitor.
Mar 02, 2026 - 08:40 EST
We are continuing to monitor.
Mar 02, 2026 - 08:40 EST
Update - The Kaseya R&D team have implemented additional configuration changes on the pod to address the issue further.
Sharepoint and Teams success rates are improving and the Kaseya R&D team is actively monitoring.
Feb 27, 2026 - 14:05 EST
Sharepoint and Teams success rates are improving and the Kaseya R&D team is actively monitoring.
Feb 27, 2026 - 14:05 EST
Monitoring - While the Kaseya R&D team continue to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 2x per day to 1x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
The Kaseya R&D team is closely monitoring success rates after the configuration change and will increase backup frequency to 2x backups per day when it is safe and reliable for all customers hosted on the pod.
Feb 26, 2026 - 12:36 EST
The Kaseya R&D team is closely monitoring success rates after the configuration change and will increase backup frequency to 2x backups per day when it is safe and reliable for all customers hosted on the pod.
Feb 26, 2026 - 12:36 EST
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services.
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 26, 2026 - 09:11 EST
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 26, 2026 - 09:11 EST
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:45 EDT
Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 2025 - 12:59 EDT
Jul 14, 2025 - 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
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Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 2025 - 09:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 02, 2026 - 13:15 EST
Mar 02, 2026 - 13:15 EST
Investigating - We are aware of a problem where Datto BCDR users associated with Server3935 may experience disruptions affecting offsite synchronization and offsite restore operations.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 02, 2026 - 11:35 EST
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 02, 2026 - 11:35 EST
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Scheduled Maintenance
Kaseya Store - Scheduled Maintenance - Release Mar 5, 2026 05:00-08:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 04, 2026 - 12:14 EST
Mar 04, 2026 - 12:14 EST
Scheduled -
Kaseya Store - Scheduled Maintenance - Release
On Thursday, March 5th, maintenance is scheduled on Kaseya Store, between 05:00 AM to 08:00 AM EST.
During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service.
We apologize for any inconvenience this may cause.
- Cloud Operations Team
Mar 04, 2026 - 12:10 EST
On Thursday, March 5th, maintenance is scheduled on Kaseya Store, between 05:00 AM to 08:00 AM EST.
During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service.
We apologize for any inconvenience this may cause.
- Cloud Operations Team
Mar 04, 2026 - 12:10 EST
PSA - 2026.1 Major Release - AU01-04 Mar 5, 2026 08:00-10:00 EST
Maintenance Type: PSA Major Release
Release Number: 2026.1
Purpose: We are excited to announce the PSA 2026.1 Major Release
Impact: Partners may be briefly logged out during this window.
Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.1ReleaseNotes.htm
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Mar 03, 2026 - 15:42 EST
Release Number: 2026.1
Purpose: We are excited to announce the PSA 2026.1 Major Release
Impact: Partners may be briefly logged out during this window.
Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.1ReleaseNotes.htm
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Mar 03, 2026 - 15:42 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 5, 2026 08:00-17:00 EST
On Thursday, March 5th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:06 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:06 EST
VSA10 - Scheduled Maintenance - v10.25 Release - US Mar 5, 2026 21:00 - Mar 6, 2026 00:00 EST
On Thursday, March 5th, System maintenance is scheduled for mentioned servers, between 09:00 PM and 12:00 AM ET.
During this maintenance, we will be updating the VSA10 version from 10.24 to 10.25. However, the anticipated downtime is minimal.
Release Notes: https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2026/10.25.htm
We apologize for any inconvenience.
- Cloud Operations Team
Posted on Mar 04, 2026 - 11:40 EST
During this maintenance, we will be updating the VSA10 version from 10.24 to 10.25. However, the anticipated downtime is minimal.
Release Notes: https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2026/10.25.htm
We apologize for any inconvenience.
- Cloud Operations Team
Posted on Mar 04, 2026 - 11:40 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 6, 2026 08:00-17:00 EST
On Friday, March 6th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:07 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:07 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 9, 2026 08:00-17:00 EDT
On Monday, March 9th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:12 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:12 EST
Autotask - LR, AE01, AE02, AE03, AE04, AW01, AW02, AW03, AW04, ES01, ES02 - Maintenance Notice Mar 9, 2026 21:00-23:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jan 30, 2026 - 12:51 EST
Jan 30, 2026 - 12:51 EST
Scheduled -
We will be performing a routine maintenance to Autotask on Monday. March 9th starting at 9pm EST for an estimated 2 hours.
During this maintenance window you may experience brief intermittent downtimes to systems and related services to Autotask (up to 5 minutes).
Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Jan 30, 2026 - 11:47 EST
During this maintenance window you may experience brief intermittent downtimes to systems and related services to Autotask (up to 5 minutes).
Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Jan 30, 2026 - 11:47 EST
Kaseya Quote Manager - Maintenance Notice Mar 10, 2026 06:00-08:00 EDT
Kaseya Quote Manager - Maintenance Notice
Maintenance Type: Kaseya Quote Manager Release.
Release Number: v26.50
Purpose: This is a Minor Release deployment.
Impact: The app may be briefly unavailable for up to 5 minutes.
Mar 10 2026, 06:00 - EST to 08:00 - EST
Posted on Mar 04, 2026 - 16:41 EST
Maintenance Type: Kaseya Quote Manager Release.
Release Number: v26.50
Purpose: This is a Minor Release deployment.
Impact: The app may be briefly unavailable for up to 5 minutes.
Mar 10 2026, 06:00 - EST to 08:00 - EST
Posted on Mar 04, 2026 - 16:41 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 10, 2026 08:00-17:00 EDT
On Tuesday, March 10th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:13 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:13 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 11, 2026 08:00-17:00 EDT
On Wednesday, March 11th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:15 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:15 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 12, 2026 08:00-17:00 EDT
On Thursday, March 12th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:16 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:16 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 13, 2026 08:00-17:00 EDT
On Friday, March 13th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:18 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:18 EST
Autotask - AU03- Maintenance Notice Mar 13, 2026 12:00-14:00 EDT
We will be performing a routine maintenance to Autotask on Friday, March 13th starting at 12pm EST for an estimated 2 hours.
During this maintenance window you may experience brief intermittent downtimes to systems and related services to Autotask (up to 5 minutes).
Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Posted on Jan 30, 2026 - 11:52 EST
During this maintenance window you may experience brief intermittent downtimes to systems and related services to Autotask (up to 5 minutes).
Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Posted on Jan 30, 2026 - 11:52 EST
Scheduled Maintenance - Unitrends Cloud Services Mar 16, 2026 08:00-17:00 EDT
On Monday, March 16th, Cloud target appliance upgrades will be performed between 8:00 AM–5:00 PM ET.
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:19 EST
Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.
Expected impact per appliance: approximately 60–90 minutes.
We apologize for any inconvenience.
Kaseya Cloud Operations Team
Posted on Feb 08, 2026 - 02:19 EST