In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 2025 - 14:00 EDT
May 18, 2025 - 14:00 EDT
Scheduled - On May 05-19-2025, we will be migrating Datto Endpoint Backup + Endpoint Backup for PC services to a new Tier III datacenter in Australia.
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
-Backup
-Restore
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 18, 2025 14:00 - May 20, 2025 14:00 EDT
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
-Backup
-Restore
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 18, 2025 14:00 - May 20, 2025 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2025 - 11:48 EDT
May 16, 2025 - 11:48 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
Scheduled - Between 05-19-2025-05-30-2025, we will be migrating Datto BCDR, Datto Endpoint Backup for Azure, Endpoint Backup V2, and Datto Endpoint Backup w/ DR Cloud services to a new Tier III datacenter in Australia.
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
- Off-Site Sync
- Off-Site Restoration
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
- Off-Site Sync
- Off-Site Restoration
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2025 - 11:47 EDT
May 16, 2025 - 11:47 EDT
Scheduled - Between 05-19-2025-05-30-2025, we will be migrating Datto SaaS Protection services to a new Tier III datacenter in Australia.
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
-Backups
-Recovery (Restore+Export)
-Seat Management
-Onboarding
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
-Backups
-Recovery (Restore+Export)
-Seat Management
-Onboarding
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
Datto BCDR - Siris 5-6 and higher devices may report a temperature above the manufacturer's recommended threshold
Subscribe
Identified - The issue has been identified and a permanent fix is currently being investigated
As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices
Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Apr 17, 2025 - 09:14 EDT
As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices
Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Apr 17, 2025 - 09:14 EDT
Monitoring - We are currently aware of the problem where Siris 4 Enterprise Devices Increased Fan Speed, causing Louder Fan Noise
The R&D team has identified the problem and has developed a firmware package that resolves this issue
Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device
Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm
If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.
Apr 17, 2025 - 09:07 EDT
The R&D team has identified the problem and has developed a firmware package that resolves this issue
Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device
Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm
If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.
Apr 17, 2025 - 09:07 EDT
Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Failing to Check In
Subscribe
Identified - We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in.
The Kaseya Engineering and R&D teams are actively investigating the issue.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 13, 2025 - 17:14 EDT
The Kaseya Engineering and R&D teams are actively investigating the issue.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 13, 2025 - 17:14 EDT
Investigating - We are aware of a problem where users intermittently receive an error when attempting to log into their portal.
The Kaseya R&D Team is currently investigating this issue. We will post an update as soon as the cause is identified.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 27, 2025 - 15:20 EDT
The Kaseya R&D Team is currently investigating this issue. We will post an update as soon as the cause is identified.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 27, 2025 - 15:20 EDT
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
About This Site
Welcome to the Kaseya home for real-time and historical data on product and system performance
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download.kaseya.com
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Scheduled Maintenance - Unitrends Cloud Services May 19, 2025 08:00-17:00 EDT
On Monday, May 19th, Maintenance is scheduled for the targets in the mentioned DC between 8:00 AM and 5:00 PM EST.
We apologize for any inconvenience.
- Cloud Operations Team
Posted on May 16, 2025 - 16:22 EDT
We apologize for any inconvenience.
- Cloud Operations Team
Posted on May 16, 2025 - 16:22 EDT
Datto RMM - Concord (US East) - 14.2.0 Release May 20, 2025 04:00-08:00 EDT
We are excited to announce the Datto RMM 14.2.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm
Posted on May 11, 2025 - 16:20 EDT
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm
Posted on May 11, 2025 - 16:20 EDT
Scheduled Maintenance - Unitrends Cloud Services May 20, 2025 08:00-17:00 EDT
On Tuesday, May 20th, Maintenance is scheduled for the targets in the mentioned DC between 8:00 AM and 5:00 PM EST.
We apologize for any inconvenience.
- Cloud Operations Team
Posted on May 16, 2025 - 16:23 EDT
We apologize for any inconvenience.
- Cloud Operations Team
Posted on May 16, 2025 - 16:23 EDT
Datto RMM - Pinotage (EU1) - 14.2.0 Release May 21, 2025 13:00-17:00 EDT
We are excited to announce the Datto RMM 14.2.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm
Posted on May 11, 2025 - 16:21 EDT
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm
Posted on May 11, 2025 - 16:21 EDT
Datto RMM - Vidal (US East) - 14.2.0 Release May 22, 2025 04:00-08:00 EDT
We are excited to announce the Datto RMM 14.2.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm
Posted on May 11, 2025 - 16:19 EDT
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm
Posted on May 11, 2025 - 16:19 EDT
Autotask PSA - DE1, EU1 - Data Warehouse Maintenance Notice May 22, 2025 16:00-22:00 EDT
We will be performing maintenance for the Autotask Data Warehouse on Thursday, May 22nd starting at 4pm ET for an estimated 6 hours.
During the maintenance period, Data Warehouse data loads will be paused but available. Upon completion of the maintenance scheduled data loads will be performed.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 14, 2025 - 17:32 EDT
During the maintenance period, Data Warehouse data loads will be paused but available. Upon completion of the maintenance scheduled data loads will be performed.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 14, 2025 - 17:32 EDT
Autotask PSA - All Zones - Data Warehouse Maintenance May 23, 2025 14:00-18:00 EDT
We will be performing a quarterly patching of the Data Warehouse SQL servers on Friday, May 23rd starting at 2pm ET for an estimated 4 hours.
During the maintenance period, the Data Warehouse may be unavailable.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 09:34 EDT
During the maintenance period, the Data Warehouse may be unavailable.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 09:34 EDT
Autotask PSA - EU1, UK01, UK02, UK03 - Maintenance Notice May 27, 2025 16:00-17:00 EDT
We will be performing a routine maintenance to Autotask PSA on Tuesday, May 27th starting at 4pm ET for an estimated 1 hour.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 09:40 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 09:40 EDT
Autotask PSA - AE01, AE02, AE04 AW01, AW02, AW03 - Maintenance Notice May 27, 2025 22:00-23:00 EDT
We will be performing a routine maintenance to Autotask PSA on Tuesday, May 27th starting at 10pm ET for an estimated 1 hour.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 10:03 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 10:03 EDT
Autotask PSA - AU01 - Maintenance Notice May 28, 2025 09:00-09:30 EDT
We will be performing a routine maintenance to Autotask PSA on Wednesday, May 28th starting at 9am ET for an estimated 30 minutes.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 10:05 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 02, 2025 - 10:05 EDT
Autotask PSA - EU1 - Maintenance Notice May 28, 2025 16:00-16:45 EDT
We will be performing a routine maintenance to Autotask PSA on Wednesday, May 28th starting at 4pm ET for an estimated 45 minutes.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 05, 2025 - 13:09 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 05, 2025 - 13:09 EDT
Autotask PSA - AE01, AE02, AE03, LRO1, AW01, AW02, AW04, ES01 - Maintenance Notice May 28, 2025 22:00 - May 29, 2025 01:00 EDT
We will be performing a routine maintenance to Autotask PSA on Wednesday, May 28th starting at 10pm ET for an estimated 3 hours.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:33 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:33 EDT
Autotask PSA - AU1 - Maintenance Notice May 29, 2025 09:00-09:30 EDT
We will be performing a routine maintenance to Autotask PSA on Thursday, May 29th starting at 9am ET for an estimated 30 minutes.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:35 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:35 EDT
Autotask PSA - DE1, EU1 - Maintenance Notice May 29, 2025 16:00-16:45 EDT
We will be performing a routine maintenance to Autotask PSA on Thursday, May 29th starting at 4pm ET for an estimated 45 minutes.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:36 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:36 EDT
Autotask PSA - AE01, AE02, AE03, AW01, AW02, AW03 - Maintenance Notice May 29, 2025 22:00-23:00 EDT
We will be performing a routine maintenance to Autotask PSA on Thursday, May 29th starting at 10pm ET for an estimated 1 hour.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:38 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:38 EDT
Autotask PSA - AU1- Maintenance Notice May 30, 2025 09:00-09:30 EDT
We will be performing a routine maintenance to Autotask PSA on Friday, May 30th starting at 9am ET for an estimated 30 minutes.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:40 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:40 EDT
Autotask PSA - DE, EU1 - Maintenance Notice May 30, 2025 16:00-16:45 EDT
We will be performing a routine maintenance to Autotask PSA on Friday, May 30th starting at 4pm ET for an estimated 45 minutes.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:42 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:42 EDT
Autotask PSA - AE01, AE02, AW01, AW02, ES02, LR01 - Maintenance Notice Jun 2, 2025 22:00-23:00 EDT
We will be performing a routine maintenance to Autotask PSA on Monday, June 2nd starting at 10pm ET for an estimated 1 hour.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:44 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:44 EDT
Autotask PSA - AU1, AU2 - Maintenance Notice Jun 3, 2025 09:00-09:30 EDT
We will be performing a routine maintenance to Autotask PSA on Tuesday, June 3rd starting at 9am ET for an estimated 30 minutes.
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:46 EDT
During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on May 07, 2025 - 09:46 EDT