Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 16, 2025 - 08:25 EDT
Sep 16, 2025 - 08:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2025 - 08:45 EDT
Sep 15, 2025 - 08:45 EDT
Scheduled - We will be performing maintenance on node 'aue1-bfyii-332'.
During this downtime, customers hosted on this node may experience an impact to systems and related services to Datto SaaS Protection.
Sep 15, 2025 08:45 - Sep 22, 2025 10:45 EDT
During this downtime, customers hosted on this node may experience an impact to systems and related services to Datto SaaS Protection.
Sep 15, 2025 08:45 - Sep 22, 2025 10:45 EDT
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 2025 - 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
The Kaseya R&D team is monitoring.
Jul 16, 2025 - 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 2025 - 12:59 EDT
Jul 14, 2025 - 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
The Kaseya R&D Team is currently investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 2025 - 09:29 EDT
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
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Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
The Kaseya R&D team is monitoring.
Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
About This Site
Welcome to the Kaseya home for real-time and historical data on product and system performance
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download.kaseya.com
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Degraded Performance
Partial Outage
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No downtime recorded on this day.
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had a major outage.
had a partial outage.
Scheduled Maintenance
KaseyaOne - Release v2.53 Sep 18, 2025 03:00-06:00 EDT
We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.
Maintenance Schedule:
Version: Release v2.53
Start Time: Thursday, 18th September 2025 at 3:00 AM (EST)
Duration: Approximately 3 hours
What You Need to Know:
- Service Availability: No service disruption is anticipated during this maintenance. All KaseyaOne functionalities will remain accessible.
- Affected Components: KaseyaOne platform
Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.
Should you have any questions or require assistance, please contact our support team at +1(934) 666-9708 or Submit Support Ticket
Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively.
Posted on Sep 17, 2025 - 14:37 EDT
Maintenance Schedule:
Version: Release v2.53
Start Time: Thursday, 18th September 2025 at 3:00 AM (EST)
Duration: Approximately 3 hours
What You Need to Know:
- Service Availability: No service disruption is anticipated during this maintenance. All KaseyaOne functionalities will remain accessible.
- Affected Components: KaseyaOne platform
Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.
Should you have any questions or require assistance, please contact our support team at +1(934) 666-9708 or Submit Support Ticket
Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively.
Posted on Sep 17, 2025 - 14:37 EDT
Scheduled Maintenance - UTMSP/ UniView Sep 18, 2025 03:00-07:00 EDT
Maintenance is scheduled for UTMSP/UniView servers on Thursday, 18th September 2025, between 3:00 AM to 7:00 AM ET.
Please be advised that we are performing scheduled maintenance.
Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.
We apologize for any inconvenience this may cause.
-Cloud Operations Team.
Posted on Sep 17, 2025 - 15:24 EDT
Please be advised that we are performing scheduled maintenance.
Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.
We apologize for any inconvenience this may cause.
-Cloud Operations Team.
Posted on Sep 17, 2025 - 15:24 EDT
Kaseya Store - Scheduled Maintenance - Release Sep 18, 2025 05:00-08:00 EDT
On Thursday, September 18th, maintenance is scheduled on Kaseya Store server between 05:00 AM to 08:00 AM EST.
During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service.
We apologize for any inconvenience this may cause.
Posted on Sep 17, 2025 - 14:19 EDT
During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service.
We apologize for any inconvenience this may cause.
Posted on Sep 17, 2025 - 14:19 EDT
Datto RMM - Merlot (EU2) - 14.5.0 Release Sep 18, 2025 13:00-17:00 EDT
We are excited to announce the Datto RMM 14.5.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.5.0.htm
Posted on Sep 02, 2025 - 11:42 EDT
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 14.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.5.0.htm
Posted on Sep 02, 2025 - 11:42 EDT
VSA10 - APAC - Scheduled System Maintenance Sep 19, 2025 10:00-14:00 EDT
On Friday, September 19th, System maintenance is scheduled for the mentioned servers between 10:00 AM and 2:00 PM ET.
During this maintenance, access to the UI will be interrupted.
We apologize for any inconvenience.
Posted on Sep 17, 2025 - 18:31 EDT
During this maintenance, access to the UI will be interrupted.
We apologize for any inconvenience.
Posted on Sep 17, 2025 - 18:31 EDT
Kaseya Networking Maintenance - Canada/UK/Australia East Sep 20, 2025 09:00-13:00 EDT
Please note that Kaseya will be conducting routine networking maintenance on Saturday, September 20th, 2025, between 1:00 p.m. and 5:00 p.m. UTC.
Some customers may experience intermittent downtime across some Kaseya products and services during the maintenance.
To stay informed about this and future maintenance events, please subscribe to real-time updates at https://status.kaseya.com/
If you have any ongoing issues with your Kaseya services related to this maintenance, please contact us by creating a ticket through https://helpdesk.kaseya.com/ or contacting us at 833-863-2237, and our support team will work to address your issue.
Posted on Sep 16, 2025 - 15:27 EDT
Some customers may experience intermittent downtime across some Kaseya products and services during the maintenance.
To stay informed about this and future maintenance events, please subscribe to real-time updates at https://status.kaseya.com/
If you have any ongoing issues with your Kaseya services related to this maintenance, please contact us by creating a ticket through https://helpdesk.kaseya.com/ or contacting us at 833-863-2237, and our support team will work to address your issue.
Posted on Sep 16, 2025 - 15:27 EDT