Update - BlueSnap is still reporting that their Sandbox environments are inactive. We are continuing to monitor for any further issues.
Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281
Jan 21, 2025 - 10:47 EST
Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281
Jan 21, 2025 - 10:47 EST
Monitoring - BlueSnap has implemented a fix and we are monitoring the results.
Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281
Jan 17, 2025 - 12:14 EST
Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281
Jan 17, 2025 - 12:14 EST
Investigating - We are aware of a problem where credit cards cannot be added as payment options and payments using BlueSnap fail to process.
The Kaseya R&D Team has confirmed this is related to an ongoing outage with the BlueSnap Gateway.
Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281
Jan 16, 2025 - 16:24 EST
The Kaseya R&D Team has confirmed this is related to an ongoing outage with the BlueSnap Gateway.
Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281
Jan 16, 2025 - 16:24 EST
Monitoring - If you are experiencing a service or business impact due to the recent Los Angeles Wildfires, please include any details to help us prioritize your case.
For Disaster Recovery requests, please engage our Code Red team via - Disaster Recovery Resources
Jan 10, 2025 - 14:33 EST
For Disaster Recovery requests, please engage our Code Red team via - Disaster Recovery Resources
Jan 10, 2025 - 14:33 EST
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'
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Update - SharePoint backup success rates on pod 'des1-saas-p1' remain stable.
Our R&D team is continuing to monitor.
Jan 07, 2025 - 11:54 EST
Our R&D team is continuing to monitor.
Jan 07, 2025 - 11:54 EST
Update - SharePoint backup success rates on pod 'des1-saas-p1' have returned to normal levels and remain stable.
Our R&D team is continuing to monitor.
Dec 13, 2024 - 15:11 EST
Our R&D team is continuing to monitor.
Dec 13, 2024 - 15:11 EST
Update - The R&D team is continuing to monitor SharePoint backup performance on pod ‘des1-saas-p1' after additional configuration changes were made.
Backup success rates for SharePoint services on the pod are continuing to stabilize.
Dec 04, 2024 - 14:13 EST
Backup success rates for SharePoint services on the pod are continuing to stabilize.
Dec 04, 2024 - 14:13 EST
Update - The R&D team is continuing to implement configuration changes to further address the SharePoint backup performance degradation affecting some Datto SaaS Protection customers in the region.
Backup success rates for SharePoint services remain stable and the R&D team is continuing to monitor.
Nov 22, 2024 - 14:53 EST
Backup success rates for SharePoint services remain stable and the R&D team is continuing to monitor.
Nov 22, 2024 - 14:53 EST
Update - After the changes were implemented by the R&D team, backup success rates for SharePoint services have stabilized.
Additional changes are being made to improve SharePoint backup performance further and the R&D team will continue to monitor.
Oct 25, 2024 - 15:08 EDT
Additional changes are being made to improve SharePoint backup performance further and the R&D team will continue to monitor.
Oct 25, 2024 - 15:08 EDT
Monitoring - The R&D team has implemented configuration changes and decreased daily SharePoint backup frequency from 3x per day to 1x per day to allow the service to catch up. We expect daily backups to be increased back to 3x per day by the end of week.
The R&D team is actively monitoring the results of the changes made.
Oct 23, 2024 - 15:43 EDT
The R&D team is actively monitoring the results of the changes made.
Oct 23, 2024 - 15:43 EDT
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.
The Kaseya R&D Team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 15, 2024 - 12:09 EDT
The Kaseya R&D Team has identified the issue and is actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 15, 2024 - 12:09 EDT
Monitoring - The Graphus app was temporarily removed from the Google Workspace Marketplace due to a domain verification issue and updates required to align Kaseya's privacy policy with Google's latest privacy standards, including those related to AI. These concerns have been thoroughly reviewed and addressed. All necessary steps have been completed, and we are now awaiting Google’s confirmation for the app’s reinstatement. We expect it to be available again shortly and will notify you as soon as it is live in the marketplace.
This removal only affects those who are looking to add Graphus to a new domain managed by Google Workspace. If the Graphus app was added to a domain in the past, that domain is still being protected by Graphus.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jan 03, 2025 - 08:53 EST
This removal only affects those who are looking to add Graphus to a new domain managed by Google Workspace. If the Graphus app was added to a domain in the past, that domain is still being protected by Graphus.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jan 03, 2025 - 08:53 EST
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
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