Identified - We have identified an increased rate of backup failures due to error "Critical backup failure during data transfer (Certificate error communicating with Agent)" for Datto BCDR products.

Our R&D team has been alerted to this and is actively investigating the issue, however, If you have agents experiencing this error, please ensure that the agents have outbound access to the following on port 443:

device.dattobackup.com

cf-dl.datto.com

agent-update.datto.com

mothership.dtc.datto.com

tmp.datto.net

ocsp.digicert.com

e8.i.lencr.org

valid-isrgrootx1.letsencrypt.org


Please take a moment to review the network requirements outlined below, as any deviations from these configurations may contribute to the behavior you are experiencing:

https://continuity.datto.com/help/Content/kb/siris-alto-nas/200555135.html#Internet

https://continuity.datto.com/help/Content/kb/siris-alto-nas/KB213994246.html

Verifying that these configurations are properly implemented will help eliminate known environmental variables as potential contributors.

Additionally, please be aware that certain firewall traffic inspection features may also contribute to these conditions.

More information will be shared as it becomes available.

Jan 20, 2026 - 13:02 EST
Investigating - We have identified an increased rate of backup failures due to error "Critical backup failure during data transfer (Certificate error communicating with Agent)".



Our R&D team has been alerted to this and is actively investigating the issue.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 19, 2026 - 15:56 EST
Update - We are continuing to work on a fix for this issue.
Jan 20, 2026 - 07:16 EST
Update - We are continuing to work on a fix for this issue.
Jan 19, 2026 - 11:25 EST
Identified - The Kaseya R&D teams are working on resolving an issue impacting the publishing of third party application packages.

Recent updates published by vendors to managed third party applications do not currently appear as available and get installed in Datto RMM Advanced Software Management, VSA10 3rd Party Software Patching and VSA9 3rd-Party Software.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 19, 2026 - 07:08 EST
Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.

The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.

Backup success rates remain stable and the R&D team is continuing to monitor.

Oct 30, 2025 - 09:45 EDT
Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.

Backup completion percentages remain stable, and we’re monitoring the situation closely.

We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

Jul 17, 2025 - 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.

The Kaseya R&D team is monitoring.

Jul 16, 2025 - 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 2025 - 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.


The Kaseya R&D Team is currently investigating this issue.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 14, 2025 - 09:29 EDT
Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.

The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.

Backup success rates remain stable and the R&D team is continuing to monitor.

Oct 30, 2025 - 09:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.

Backup completion percentages remain stable, and we’re monitoring the situation closely.

We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.

The Kaseya R&D team is monitoring.

Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.

While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.

Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.

The Kaseya R&D team is continuing to investigate additional changes to address the issue further.

Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.

The Kaseya R&D team is monitoring results.

Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.


The Kaseya R&D Team is actively investigating.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

May 30, 2025 - 10:16 EDT

About This Site

Welcome to the Kaseya home for real-time and historical data on product and system performance

Kaseya 365 Operational
90 days ago
100.0 % uptime
Today
Endpoint Backup Operational
90 days ago
100.0 % uptime
Today
Datto RMM Operational
90 days ago
100.0 % uptime
Today
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto AV Operational
90 days ago
100.0 % uptime
Today
Kaseya MDM Operational
90 days ago
100.0 % uptime
Today
Rocketcyber Operational
90 days ago
100.0 % uptime
Today
VSA 10 Operational
90 days ago
100.0 % uptime
Today
VSA 9 Operational
90 days ago
100.0 % uptime
Today
Audit For IT Operational
90 days ago
100.0 % uptime
Today
BitDefender Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release Operational
90 days ago
100.0 % uptime
Today
America East Operational
90 days ago
100.0 % uptime
Today
America East 2 Operational
90 days ago
100.0 % uptime
Today
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West Operational
90 days ago
100.0 % uptime
Today
America West 2 Operational
90 days ago
100.0 % uptime
Today
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK 2 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK03 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
Australia/ New Zealand 3 (Sydney Datacenter) Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) Operational
90 days ago
100.0 % uptime
Today
Spanish (Español) Operational
90 days ago
100.0 % uptime
Today
Report Data Warehouse Operational
90 days ago
100.0 % uptime
Today
AT01 Operational
90 days ago
100.0 % uptime
Today
BMS Operational
90 days ago
99.95 % uptime
Today
APAC Operational
90 days ago
99.95 % uptime
Today
UK Operational
90 days ago
99.95 % uptime
Today
US Operational
90 days ago
99.95 % uptime
Today
BullPhish ID Operational
90 days ago
100.0 % uptime
Today
Connectbooster Operational
90 days ago
99.98 % uptime
Today
Portal Operational
90 days ago
99.94 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Point of Sale Operational
90 days ago
100.0 % uptime
Today
Secure Payments Operational
90 days ago
100.0 % uptime
Today
Dark Web ID Operational
90 days ago
100.0 % uptime
Today
Datto AV Operational
90 days ago
100.0 % uptime
Today
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Agent Connection Operational
90 days ago
100.0 % uptime
Today
Detection Engine Operational
90 days ago
100.0 % uptime
Today
Notification Engine Operational
90 days ago
100.0 % uptime
Today
Reporting Engine Operational
90 days ago
100.0 % uptime
Today
Datto BCDR Devices Degraded Performance
90 days ago
99.95 % uptime
Today
Device Registration Operational
90 days ago
99.7 % uptime
Today
Device Check-in Operational
90 days ago
100.0 % uptime
Today
Backup Degraded Performance
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Off-Site Synchronization Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
99.91 % uptime
Today
Device Web UI Operational
90 days ago
99.91 % uptime
Today
New Agent Install / Registration Operational
90 days ago
100.0 % uptime
Today
Device Hardware Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Team Operational
90 days ago
100.0 % uptime
Today
Off-Site Recovery Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Backup for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Device Check-in Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup with Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup for PCs Operational
90 days ago
98.15 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
97.53 % uptime
Today
Verification Operational
90 days ago
97.53 % uptime
Today
Recovery Operational
90 days ago
97.53 % uptime
Today
Datto File Protection Operational
90 days ago
99.98 % uptime
Today
US8 Operational
90 days ago
99.98 % uptime
Today
EU10 Operational
90 days ago
99.98 % uptime
Today
EU11 Operational
90 days ago
99.98 % uptime
Today
EU12 Operational
90 days ago
99.98 % uptime
Today
AU14 Operational
90 days ago
99.98 % uptime
Today
CA13 Operational
90 days ago
99.98 % uptime
Today
US9 Operational
90 days ago
99.98 % uptime
Today
US17 Operational
90 days ago
99.98 % uptime
Today
Datto Partner Portal Operational
90 days ago
99.8 % uptime
Today
Login Operational
90 days ago
99.71 % uptime
Today
Status Components Operational
90 days ago
99.7 % uptime
Today
User Account Management Operational
90 days ago
100.0 % uptime
Today
Datto Networking Operational
90 days ago
99.92 % uptime
Today
Network Manager Operational
90 days ago
100.0 % uptime
Today
Routers Operational
90 days ago
100.0 % uptime
Today
Switches Operational
90 days ago
100.0 % uptime
Today
Access Points Operational
90 days ago
100.0 % uptime
Today
Managed Power Operational
90 days ago
100.0 % uptime
Today
CloudTrax Operational
90 days ago
100.0 % uptime
Today
Secure Edge Operational
90 days ago
99.5 % uptime
Today
Datto RMM Partial Outage
90 days ago
99.86 % uptime
Today
Pinotage (EU1) Operational
90 days ago
100.0 % uptime
Today
Merlot (EU2) Operational
90 days ago
100.0 % uptime
Today
Zinfandel (US West) Operational
90 days ago
99.98 % uptime
Today
Concord (US East) Operational
90 days ago
100.0 % uptime
Today
Syrah (APAC) Operational
90 days ago
99.53 % uptime
Today
Vidal (US East) Operational
90 days ago
100.0 % uptime
Today
Software Catalog Partial Outage
90 days ago
99.52 % uptime
Today
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Portal Login & Dashboards Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
90 days ago
100.0 % uptime
Today
Scanning System Operational
90 days ago
100.0 % uptime
Today
Lucky Meter Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Degraded Performance
90 days ago
99.7 % uptime
Today
SaaS Protection Backups Degraded Performance
90 days ago
99.51 % uptime
Today
SaaS Protection Console Login Operational
90 days ago
99.48 % uptime
Today
SaaS Protection Seat Management Operational
90 days ago
99.6 % uptime
Today
SaaS Protection Client Onboarding Operational
90 days ago
99.91 % uptime
Today
SaaS Protection Report Delivery Operational
90 days ago
100.0 % uptime
Today
Datto Workplace Operational
90 days ago
99.98 % uptime
Today
AU5 Operational
90 days ago
99.98 % uptime
Today
CA3 Operational
90 days ago
99.98 % uptime
Today
EU2 Operational
90 days ago
99.98 % uptime
Today
EU4 Operational
90 days ago
99.98 % uptime
Today
EU7 Operational
90 days ago
99.98 % uptime
Today
EU16 Operational
90 days ago
99.98 % uptime
Today
US1 Operational
90 days ago
99.98 % uptime
Today
US6 Operational
90 days ago
99.98 % uptime
Today
US15 Operational
90 days ago
99.98 % uptime
Today
Endpoint Backup V2 Operational
90 days ago
99.49 % uptime
Today
Backup Operational
90 days ago
99.82 % uptime
Today
Agent Registration Operational
90 days ago
98.7 % uptime
Today
Restore Operational
90 days ago
99.95 % uptime
Today
Graphus Operational
90 days ago
99.93 % uptime
Today
Internal Systems Operational
90 days ago
100.0 % uptime
Today
IT Glue Operational
90 days ago
99.98 % uptime
Today
North America Primary Application Services Operational
90 days ago
100.0 % uptime
Today
European Union Primary Application Services Operational
90 days ago
100.0 % uptime
Today
Australia Primary Application Services Operational
90 days ago
100.0 % uptime
Today
North America Primary File Services Operational
90 days ago
100.0 % uptime
Today
European Union Primary File Services Operational
90 days ago
100.0 % uptime
Today
Australia Primary File Services Operational
90 days ago
100.0 % uptime
Today
My Glue Operational
90 days ago
100.0 % uptime
Today
Network Glue Operational
90 days ago
99.78 % uptime
Today
Content Delivery Network Operational
90 days ago
100.0 % uptime
Today
KB and Support Portal Operational
90 days ago
100.0 % uptime
Today
Continuity Application Services Operational
90 days ago
100.0 % uptime
Today
KaseyaOne Operational
90 days ago
99.71 % uptime
Today
Kaseya.com Operational
90 days ago
100.0 % uptime
Today
Kaseya Help Desk Services Operational
90 days ago
100.0 % uptime
Today
Phones Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Kaseya Product Support Contact Center Operational
90 days ago
100.0 % uptime
Today
Ticket Entry Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Knowledge Articles Operational
90 days ago
100.0 % uptime
Today
Global Search Operational
90 days ago
100.0 % uptime
Today
Kaseya Store Operational
90 days ago
99.24 % uptime
Today
Kaseya Quote Manager Operational
90 days ago
99.97 % uptime
Today
Web Application Operational
90 days ago
99.93 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Kaseya University Operational
90 days ago
100.0 % uptime
Today
myITprocess Operational
90 days ago
100.0 % uptime
Today
Passly Operational
90 days ago
99.91 % uptime
Today
EU Operational
90 days ago
99.91 % uptime
Today
US Operational
90 days ago
99.91 % uptime
Today
Rapidfire Tools Operational
90 days ago
100.0 % uptime
Today
Compliance Manager (GRC) Operational
90 days ago
100.0 % uptime
Today
Compliance Manager (Legacy) Operational
90 days ago
100.0 % uptime
Today
CyberHawk Operational
90 days ago
100.0 % uptime
Today
Email2Ticket Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Network Detective Operational
90 days ago
100.0 % uptime
Today
VulScan Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
RocketCyber Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
SaaS Alerts Operational
90 days ago
100.0 % uptime
Today
Manage Operational
90 days ago
100.0 % uptime
Today
Respond Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Unify Operational
90 days ago
100.0 % uptime
Today
Fortify Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Support KB Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
90 days ago
100.0 % uptime
Today
Spanning Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for O365 Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for GSuite Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for Salesforce Operational
90 days ago
100.0 % uptime
Today
Spanning Uniview Portal Operational
90 days ago
100.0 % uptime
Today
Traverse Under Maintenance
90 days ago
100.0 % uptime
Today
Uniview Unified Backup Portal Operational
90 days ago
99.83 % uptime
Today
Unitrends Cloud Services Operational
90 days ago
100.0 % uptime
Today
DENC - Denver, CO Operational
90 days ago
100.0 % uptime
Today
FRA3 - Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
NA1 - Atlanta, GA Operational
90 days ago
100.0 % uptime
Today
NA3 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
CAE2 - Montreal, CA Operational
90 days ago
100.0 % uptime
Today
US - EAST Operational
90 days ago
100.0 % uptime
Today
US - WEST Operational
90 days ago
100.0 % uptime
Today
AUE2 - Sydney, AU Operational
90 days ago
100.0 % uptime
Today
GBE2 - London, UK Operational
90 days ago
100.0 % uptime
Today
DES01 - Munich, EU Operational
90 days ago
100.0 % uptime
Today
UTMSP Operational
90 days ago
100.0 % uptime
Today
backup.net Operational
90 days ago
100.0 % uptime
Today
Vorex Operational
90 days ago
99.93 % uptime
Today
vPenTest Operational
90 days ago
100.0 % uptime
Today
VSA 9 Partial Outage
90 days ago
99.84 % uptime
Today
US - IAD2VSA01 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA02 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA03 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA04 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA06 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA07 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA08 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA09 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA10 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA12 Operational
90 days ago
99.95 % uptime
Today
US - IAD2VSA33 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA01 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA02 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA03 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA04 Operational
90 days ago
99.85 % uptime
Today
US - NA1VSA05 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA06 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA07 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA08 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA09 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA10 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA105 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA106 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA107 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA108 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA11 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA112 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA113 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA115 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA116 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA117 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA12 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA13 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA14 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA16 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA17 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA18 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA19 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA20 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA21 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA22 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA23 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA24 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA25 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA26 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA27 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA28 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA29 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA30 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA31 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA32 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA33 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA34 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA35 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA36 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA37 Operational
90 days ago
99.94 % uptime
Today
US - NA1VSA38 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA39 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSA40 Operational
90 days ago
99.95 % uptime
Today
UK - EMEAVSATRIAL07 Operational
90 days ago
99.95 % uptime
Today
US - NA1VSATRIAL03 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS02 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS04 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS05 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS06 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS08 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS09 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS12 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS16 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS17 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS19 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS20 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS22 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS24 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS25 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS26 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS27 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS28 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS29 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS34 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS35 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS36 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS37 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS38 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS39 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS40 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS41 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS42 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS43 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS44 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS46 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS47 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS48 Operational
90 days ago
99.95 % uptime
Today
UK - SAAS49 Operational
90 days ago
99.95 % uptime
Today
UK - UKVSA109 Operational
90 days ago
99.95 % uptime
Today
UK - UKVSA110 Operational
90 days ago
99.95 % uptime
Today
UK - UKVSA111 Operational
90 days ago
99.95 % uptime
Today
UK - VSA120 Operational
90 days ago
99.95 % uptime
Today
UK - VSA129 Operational
90 days ago
99.95 % uptime
Today
Aquila Operational
90 days ago
99.95 % uptime
Today
Lynx01 Operational
90 days ago
99.95 % uptime
Today
Andromeda02 - EU01 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA01 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA02 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA03 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA04 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA05 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA06 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA07 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA08 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA09 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA10 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA11 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA12 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA13 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA14 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA15 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA16 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA17 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA20 Operational
90 days ago
99.95 % uptime
Today
EU - EUVSA21 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS01 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS03 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS07 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS10 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS11 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS14 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS18 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS21 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS23 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS30 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS32 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS33 Operational
90 days ago
99.95 % uptime
Today
EU - SAAS45 Operational
90 days ago
99.95 % uptime
Today
EU - VSA114 Operational
90 days ago
99.95 % uptime
Today
EU-TRIAL1002 Operational
90 days ago
99.95 % uptime
Today
EU-VSA128 Operational
90 days ago
99.95 % uptime
Today
ELOQUIO Operational
90 days ago
99.95 % uptime
Today
SYD2 - ALBATROSS Operational
90 days ago
99.95 % uptime
Today
SYD2 - RSSPRM Operational
90 days ago
99.95 % uptime
Today
SYD2 - VSA139 Operational
90 days ago
99.95 % uptime
Today
SYD2 - VSA140 Operational
90 days ago
99.95 % uptime
Today
SYD2 - VSA144 Operational
90 days ago
99.95 % uptime
Today
SYD2 - VSA145 Operational
90 days ago
99.95 % uptime
Today
SYD2-TRIAL1003 Operational
90 days ago
99.95 % uptime
Today
AU - Genesis Operational
90 days ago
99.95 % uptime
Today
AU - GONG001 Operational
90 days ago
99.95 % uptime
Today
AU-OTA Operational
90 days ago
99.95 % uptime
Today
US - Noc-Assist Operational
90 days ago
99.95 % uptime
Today
US - Phoenix Operational
90 days ago
99.95 % uptime
Today
US - RIM CE Operational
90 days ago
99.95 % uptime
Today
US - RIM DQ Operational
90 days ago
99.95 % uptime
Today
US - SAAS15 Operational
90 days ago
99.95 % uptime
Today
US - TRIAL1001 Operational
90 days ago
99.95 % uptime
Today
US - VSA118 Operational
90 days ago
99.95 % uptime
Today
US - VSA119 Operational
90 days ago
99.95 % uptime
Today
US - VSA121 Operational
90 days ago
99.95 % uptime
Today
US - VSA122 Operational
90 days ago
99.95 % uptime
Today
US - VSA125 Operational
90 days ago
99.95 % uptime
Today
US - VSA126 Operational
90 days ago
99.95 % uptime
Today
US - VSA130 Operational
90 days ago
99.95 % uptime
Today
US - VSA131 Operational
90 days ago
99.95 % uptime
Today
US - VSA132 Operational
90 days ago
99.95 % uptime
Today
US - VSA133 Operational
90 days ago
99.95 % uptime
Today
US - VSA134 Operational
90 days ago
99.95 % uptime
Today
US - VSA135 Operational
90 days ago
99.95 % uptime
Today
US - VSA136 Operational
90 days ago
99.95 % uptime
Today
US - VSA138 Operational
90 days ago
99.95 % uptime
Today
US - VSA141 Operational
90 days ago
99.95 % uptime
Today
US - VSA142 Operational
90 days ago
100.0 % uptime
Today
US - VSA143 Operational
90 days ago
99.95 % uptime
Today
US - VSA146 Operational
90 days ago
99.95 % uptime
Today
US - Wakanda Operational
90 days ago
99.95 % uptime
Today
US-EBS01 Operational
90 days ago
99.95 % uptime
Today
US-EDATECH01 Operational
90 days ago
99.95 % uptime
Today
US-GSENTKASEYA01 Operational
90 days ago
99.95 % uptime
Today
US-VSA123 Operational
90 days ago
99.95 % uptime
Today
US-VSA124 Operational
90 days ago
99.95 % uptime
Today
US-VSA127 Operational
90 days ago
99.95 % uptime
Today
Gemini01 Operational
90 days ago
99.95 % uptime
Today
Leo06 Operational
90 days ago
99.95 % uptime
Today
Leo45 Operational
90 days ago
99.95 % uptime
Today
PHILKAS01 Operational
90 days ago
99.95 % uptime
Today
Tatooine01 Operational
90 days ago
99.95 % uptime
Today
Tatooine02 Operational
90 days ago
99.95 % uptime
Today
Tatooine03 Operational
90 days ago
99.95 % uptime
Today
Andromeda02 - US01 Operational
90 days ago
99.95 % uptime
Today
Andromeda02 - US02 Operational
90 days ago
99.95 % uptime
Today
Andromeda02 - US03 Operational
90 days ago
99.95 % uptime
Today
Andromeda01 Operational
90 days ago
99.95 % uptime
Today
Andromeda04 Operational
90 days ago
99.95 % uptime
Today
CyberTek Operational
90 days ago
99.95 % uptime
Today
Cygnus01 Operational
90 days ago
99.95 % uptime
Today
Cygnus04 Operational
90 days ago
99.95 % uptime
Today
Draco01 Operational
90 days ago
99.95 % uptime
Today
US -RIM CE2 Operational
90 days ago
99.95 % uptime
Today
US - CGSINC Operational
90 days ago
99.95 % uptime
Today
US - ABCPES Operational
90 days ago
99.95 % uptime
Today
US - Revan01 Operational
90 days ago
99.95 % uptime
Today
US - Revan02 Operational
90 days ago
99.95 % uptime
Today
US - ABCPES02 Operational
90 days ago
99.95 % uptime
Today
US - RIM CE3 Operational
90 days ago
99.95 % uptime
Today
Kaseya Software Deployment and Update Operational
90 days ago
77.61 % uptime
Today
Software Catalog Partial Outage
90 days ago
99.52 % uptime
Today
VSA 10 Partial Outage
90 days ago
99.91 % uptime
Today
APAC Operational
90 days ago
99.81 % uptime
Today
EU Operational
90 days ago
99.88 % uptime
Today
US Operational
90 days ago
99.78 % uptime
Today
US - Andromeda10 Operational
90 days ago
99.97 % uptime
Today
EU - Andromeda10 Operational
90 days ago
99.99 % uptime
Today
APAC-Hosted-1 Operational
90 days ago
99.99 % uptime
Today
Integration Services Operational
90 days ago
99.99 % uptime
Today
License Management Operational
90 days ago
99.99 % uptime
Today
US - Remote Control Operational
90 days ago
99.99 % uptime
Today
EU - Remote Control Operational
90 days ago
99.99 % uptime
Today
APAC - Remote Control Operational
90 days ago
99.99 % uptime
Today
Software Catalog Partial Outage
90 days ago
99.52 % uptime
Today
downloads.datto.com Operational
90 days ago
100.0 % uptime
Today
https://download.kaseya.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

PSA - 2025.6.3 Minor Release - UK01-03, UKLR01, EU1 Jan 21, 2026 15:00-20:00 EST

Maintenance Type: PSA Minor Release

Release Number: 2025.6.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210869?utm_source=community-share#Comment_210869

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Jan 20, 2026 - 12:00 EST

PSA - 2025.6.3 - PSA Minor Release - German (Deutsch) Jan 21, 2026 15:00-20:00 EST

Art der Wartung: PSA Minor Release

Release-Nummer: 2025.6.3

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/210869?utm_source=community-share#Comment_210869

Abonnieren Sie unter https://status.kaseya.com/ Benachrichtigungen zu geplanten Wartungszeiträumen

Posted on Jan 20, 2026 - 12:01 EST

Autotask PSA - EU1 / DE1 - Maintenance Notice Jan 21, 2026 16:00-17:00 EST

We will be performing maintenance to Autotask PSA on Wednesday, January 21st starting at 4pm EST for an estimated 90 minutes.

During this maintenance window you may experience brief intermittent downtimes to systems and related services to Autotask PSA.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jan 20, 2026 - 16:09 EST

PSA - 2025.6.3 - Versión secundaria del PSA - Spanish (Español) Jan 21, 2026 20:00 - Jan 22, 2026 01:00 EST

Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2025.6.3

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/210869?utm_source=community-share#Comment_210869

Para recibir notificaciones actualizadas sobre futuros períodos de mantenimiento, suscríbase en https://status.kaseya.com/

Posted on Jan 20, 2026 - 12:04 EST

PSA - 2025.6.3 Minor Release - AT01, LR01, AE01-04, AW01-04 Jan 21, 2026 20:00 - Jan 22, 2026 01:00 EST

Maintenance Type: PSA Minor Release

Release Number: 2025.6.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210869?utm_source=community-share#Comment_210869

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Jan 20, 2026 - 12:03 EST

PSA - 2025.6.3 Minor Release - AU01, AU02, AU03 Jan 22, 2026 08:00-10:00 EST

Maintenance Type: PSA Minor Release

Release Number: 2025.6.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210869?utm_source=community-share#Comment_210869

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Jan 20, 2026 - 12:05 EST

Autotask PSA - Data Warehouse: UKLR, UK01, UK02, UK03 - Maintenance Notice Jan 27, 2026 14:00-20:00 EST

We will be performing maintenance to the Autotask PSA Data Warehouse servers associated with our London Data Center on the 27th of January starting at 14:00 EST for an estimated 6 hours.

During this maintenance window, you may experience brief and intermittent downtimes to systems and related services to the Data Warehouse.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jan 20, 2026 - 12:04 EST
Jan 20, 2026

Unresolved incidents: Datto BCDR - Increase Backup Failure Rate Due to Certificate-Related Errors, Datto RMM/VSA9/VSA10 - Service interruption of third party application package updates.

Jan 19, 2026
Completed - The scheduled maintenance has been completed.
Jan 19, 07:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:00 EST
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.

Jan 16, 09:22 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026
Completed - The scheduled maintenance has been completed.
Jan 17, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:00 EST
Scheduled - We will be performing a routine server maintenance to Autotask PSA on Saturday, January 17th starting at 5:00pm ET for an estimated 4 hours.

During the maintenance period, Autotask customers may be briefly logged out.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jan 5, 13:57 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 12:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 11:30 EST
Scheduled - On Saturday, January 17th, maintenance is scheduled on the mentioned servers between 11:30 AM and 3:30 PM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jan 16, 13:55 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 10:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 EST
Scheduled - On Saturday, January 17th, maintenance is scheduled on the mentioned servers between 10:00 AM and 11:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jan 16, 14:23 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 07:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:00 EST
Scheduled - On Saturday, January 17th, maintenance is scheduled on the mentioned servers between 7:00 AM and 8:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jan 16, 14:00 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 03:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 EST
Scheduled - On Friday, January 16th, System maintenance is scheduled for the mentioned servers between 3:00 PM and 03:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

-Cloud operations team

Jan 16, 12:33 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 03:09 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:00 EST
Scheduled - On Saturday, January 17th, BMS and Vorex servers will be patched to v5.54.0 between 12:00 AM and 4:00 AM ET.

Downtime is expected during the update, and access to the UI may not be available.

Release Notes

We apologize for any inconvenience.

- Cloud Operations Team

Jan 14, 12:58 EST
Jan 16, 2026
Resolved - This incident has been resolved.
Jan 16, 15:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 18:47 EST
Update - We are continuing to investigate this issue.
Jan 14, 20:21 EST
Investigating - Web Remote Sessions Fail to Connect for Specific Web Remote Versions
Jan 14, 20:18 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 12:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:00 EST
Scheduled - On Friday, January 16th, BMS APAC servers will be patched to v5.54.0 between 10:00 AM and 2:00 PM ET.

Downtime is expected during the update, and access to the UI may not be available.

Release Notes

We apologize for any inconvenience.

- Cloud Operations Team

Jan 14, 12:43 EST
Resolved - This incident has been resolved.
Jan 16, 08:52 EST
Update - Backup success rates for M365 services on the pod are returning to normal and our R&D team is continuing to monitor for any other issues.
Jan 15, 14:15 EST
Monitoring - The Kaseya R&D team has implemented changes on the pod to address the issue and are monitoring the results.
Jan 15, 13:09 EST
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' may experience degraded backup performance for some M365 services.

The Kaseya R&D team has identified the issue and are actively working toward a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 15, 11:02 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 05:13 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 EST
Scheduled - On Thursday, January 15th, System maintenance is scheduled for the mentioned servers between 5:00 PM and 11:59 PM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

-Cloud operations team

Jan 15, 16:41 EST
Completed - The scheduled maintenance has been completed.
Jan 16, 03:58 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 EST
Scheduled - We will be performing maintenance on KaseyaOne on Friday, 16th January 2026, starting at 2:00 AM (EST) for an estimated 2 hours.

It is not expected, but during this release window, you may experience brief intermittent downtimes to systems and related services to KaseyaOne.

Subscribe to receive up-to-date notifications on this and future releases by visiting https://status.kaseya.com/

Jan 15, 11:32 EST
Jan 15, 2026
Completed - The scheduled maintenance has been completed.
Jan 15, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 16:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 15:56 EST
Scheduled - We will be performing an infrastructure upgrade to Autotask PSA on the 15th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 3-4 hours.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect extended downtime periods for Autotask PSA services. Please plan accordingly to avoid disruption to your workflows.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Dec 15, 09:50 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 16:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 15:00 EST
Scheduled - On Thursday, January 15th, System maintenance is scheduled for mentioned servers, between 03:00 PM and 07:00 PM ET.

During this maintenance, we will be updating the VSA10 version from 10.23.1 to 10.24. However, the anticipated downtime is minimal.

Release Notes: https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2026/10.24.htm

We apologize for any inconvenience.

- Cloud Operations Team

Jan 15, 10:37 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 16:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 16:00 EST
Scheduled - We will be performing a routine maintenance to Autotask PSA on Thursday, January 16th starting at 4:00pm ET for an estimated 5 minutes.

During this maintenance window you may experience brief intermittent downtimes to systems and related services to Autotask PSA.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Jan 14, 17:08 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 15:29 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 12:00 EST
Scheduled - On Thursday, January 15th, System maintenance is scheduled for mentioned servers, between 12:00 PM and 04:00 PM ET.

During this maintenance, we will be updating the VSA10 version from 10.23.1 to 10.24. However, the anticipated downtime is minimal.

Release Notes: https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2026/10.24.htm

We apologize for any inconvenience.

- Cloud Operations Team

Jan 15, 10:34 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 08:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:12 EST
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.

Jan 15, 08:10 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 EST
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.

Jan 14, 11:53 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 07:58 EST
Update - Maintenance has been extended by another 1hr (i.e., until 8:00 AM EST)

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jan 15, 06:44 EST
Update - Maintenance has been extended by another 1hr (i.e., until 7:00 AM EST)

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jan 15, 05:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:00 EST
Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Thursday, 15th January 2026, between 3:00 AM to 6:00 AM ET.

Please be advised that we are performing scheduled maintenance.

Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jan 14, 12:25 EST
Jan 14, 2026
Completed - The scheduled maintenance has been completed.
Jan 14, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 16:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 16:00 EST
Scheduled - We will be performing an infrastructure upgrade to Autotask PSA on the 14th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 4-5 hours.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect extended downtime periods for Autotask PSA services. Please plan accordingly to avoid disruption to your workflows.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Dec 15, 09:49 EST
Completed - The scheduled maintenance has been cancelled, and Will be scheduled to later date.

We apologize for any inconvenience.

- Cloud Operations Team

Jan 14, 12:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:00 EST
Scheduled - On Wednesday January 14th, System maintenance is scheduled for mentioned servers, between 12:00 PM and 04:00 PM ET.

During this maintenance, we will be updating the VSA10 version from 10.23.1 to 10.24. However, the anticipated downtime is minimal.

Release Notes: https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2026/10.24.htm

We apologize for any inconvenience.

- Cloud Operations Team

Jan 14, 11:40 EST
Jan 13, 2026
Completed - The scheduled maintenance has been completed.
Jan 13, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 16:00 EST
Scheduled - We will be performing an infrastructure upgrade to Autotask PSA on the 13th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 4-5 hours.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect extended downtime periods for Autotask PSA services. Please plan accordingly to avoid disruption to your workflows.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Dec 15, 09:46 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:00 EST
Scheduled - We will be performing an infrastructure upgrade to Autotask PSA on Tuesday, January 13th, starting at 14:00 EST / 19:00 GTM for an estimated 1 hour.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect extended downtime periods for Autotask PSA services. Please plan accordingly to avoid disruption to your workflows.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jan 6, 14:59 EST
Resolved - This incident has been resolved.
Jan 13, 10:40 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 10:25 EST
Investigating - We are aware of a problem where new Endpoint Backup v2 deployments in the UK region will fail to process.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 9, 15:56 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 EST
Scheduled - We will be performing a routine maintenance to Kaseya Quote Manager on January 13th, starting at 06:00 EST for an estimated 2 hours.

During this maintenance window, you may experience brief intermittent downtimes to systems and related services to Kaseya Quote Manager.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Jan 13, 03:28 EST
Resolved - This incident has been resolved.
Jan 13, 07:46 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 16:45 EST
Update - The R&D team has implemented multiple mitigation steps that have not resolved the issue. The team is continuing to investigate.
Jan 12, 13:07 EST
Investigating - We are aware of a problem where Datto Direct to Cloud Agent Pairing Services are currently failing.

The Kaseya R&D Team is investigating the issue at this time.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 12, 08:28 EST
Resolved - This incident has been resolved.
Jan 13, 07:42 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 22:15 EST
Investigating - Web Remote fails to connect and 502's.
Jan 12, 20:43 EST
Jan 12, 2026
Completed - The scheduled maintenance has been completed.
Jan 12, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 16:00 EST
Scheduled - We will be performing an infrastructure upgrade to Autotask PSA on the 12th of January, 2026. Starting at 16:00 EST / 21:00 GMT for an estimated 20 minutes to 1 hour.

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability. During this time, you should expect extended downtime periods. Please plan accordingly to avoid disruption to your workflows.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Dec 15, 09:44 EST
Resolved - This incident has been resolved.
Jan 12, 14:46 EST
Update - SharePoint backup success rates have returned to normal on the pod and the Kaseya R&D team is continuing to monitor for any other issues.
Jan 12, 08:32 EST
Monitoring - The Kaseya R&D team has implemented configuration changes on pod 'des1-saas-p1' to address the issue and are monitoring the results.
Jan 9, 14:03 EST
Identified - The Kaseya R&D Team has identified the issue and is working towards a resolution.
Jan 8, 11:15 EST
Update - We are continuing to investigate this issue.
Jan 8, 04:03 EST
Update - We are continuing to investigate this issue.
Jan 8, 04:02 EST
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.

The Kaseya R&D Team is currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 8, 04:01 EST
Resolved - This incident has been resolved.
Jan 12, 12:27 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 11:24 EST
Investigating - We are experiencing a partial service disruption on na1vsa37 that may affect the application functionality. Our team is working to restore functionality on the instance at this time.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jan 12, 10:48 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 08:00 EST
Scheduled - We will be performing updates to our cloud servers in all global data centers, beginning on Wednesday January 7th, 2026 starting at 8AM EST and continuing through January 11th, 2026.

During the maintenance period, each cloud server will be updated and rebooted, temporarily disabling offsite restores and offsite synch operations.

IMPORTANT: We will be powering down all running cloud virtualizations prior to the update of each server and these VMs may need your attention to power them back on.

Information about additional maintenance periods, as needed, will be posted here.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Dec 17, 09:25 EST
Jan 11, 2026
Completed - The scheduled maintenance has been completed.
Jan 11, 04:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 19:53 EST
Scheduled - The Kaseya Store will undergo scheduled maintenance on Sunday, January 11, 2026, from 12:00 AM to 1:00 AM ET.

During this window, customers may experience temporary unavailability or limited access to the Store. We appreciate your understanding as maintenance activities are completed.

Jan 9, 19:38 EST
Resolved - This incident has been resolved.
Jan 11, 03:40 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 02:07 EST
Investigating - We are currently experiencing service disruption for US - NA1VSA04, where administrators may be unable to login to UI.

Our team is actively working to restore functionality at this time.

We apologize for any inconvenience.

- Cloud Operations Team

Jan 11, 01:01 EST
Jan 10, 2026
Completed - The scheduled maintenance has been completed.
Jan 10, 06:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 EST
Scheduled - We will be performing routine maintenance on KaseyaOne on Saturday, 10th January 2026, starting at 2:00 AM (EST) for an estimated 4 hours.


During this maintenance window, you may experience brief, intermittent downtime for systems and related services for the KaseyaOne platform.


Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jan 8, 13:48 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 02:35 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 EST
Scheduled - Maintenance is scheduled on the mentioned servers between Friday, January 9th, 11:00 PM ET and Saturday, January 10th, 3:00 AM ET.

During this maintenance, we will be deploying a new patch version, VSA 9.5.25, and agents will be automatically updated to the latest version.

Release notes with fixes are available at:
https://helpdesk.kaseya.com/hc/en-gb/articles/40509569051537-9-5-25-Feature-Release-14th-November-2025

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jan 6, 08:51 EST
Jan 9, 2026
Resolved - This incident has been resolved.
Jan 9, 17:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 17:12 EST
Investigating - We are aware of a problem where latency and 'service unavailable' errors are displaying for Kaseya Quote Manager due to an Azure service issue.

The Kaseya R&D Team is monitoring the event and investigating potential mitigation options.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 9, 16:47 EST
Resolved - This incident has been resolved.
Jan 9, 12:08 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 08:39 EST
Update - We are continuing to investigate this issue.
Jan 9, 06:30 EST
Investigating - We are currently experiencing service disruption for US - NA1VSA04, where administrators may be unable to login to UI.

Our team is actively working to restore functionality at this time.

We apologize for any inconvenience.

- Cloud Operations Team

Jan 9, 01:59 EST
Completed - The scheduled maintenance has been completed.
Jan 9, 11:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:33 EST
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.

Jan 9, 10:32 EST
Jan 8, 2026
Completed - Maintenance is completed.
Jan 8, 20:29 EST
Update - Maintenance is extended until 8:30 PM ET.
Jan 8, 19:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:00 EST
Scheduled - On Thursday, January 8th, System maintenance is scheduled for the mentioned servers between 03:00 PM and 08:00 PM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

-Cloud operations team

Jan 8, 11:44 EST
Resolved - This incident has been resolved.
Jan 8, 15:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 15:22 EST
Identified - We are aware of a problem where new Endpoint Backup v2 deployments in the UK region will fail to process.



The Kaseya R&D Team has identified the issue and is working towards a resolution.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 8, 11:53 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 EST
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2025.6.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719

Jan 6, 10:37 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 05:00 EST
Scheduled - On Thursday, January 8th, Maintenance is scheduled on Kaseya Store server between 05:00 AM to 08:00 AM EST.

During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service.

We apologize for any inconvenience this may cause.

Jan 7, 11:59 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 03:00 EST
Scheduled - We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.

Maintenance Schedule:
Version: Release v2.60
Start Time: Thursday, 08th January 2026 at 3:00 AM (EST)
Duration: Approximately 3 hours

What You Need to Know:
- Service Availability: During this maintenance period, we may experience some UI disruptions.

- Affected Components: KaseyaOne platform

Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.

Should you have any questions or require assistance, please contact our support team at +1(934) 666-9708 or Submit Support Ticket

Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively

Jan 6, 08:59 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 03:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 03:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 6, 10:24 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 6, 10:22 EST
Scheduled - On Thursday, 8th January, maintenance is scheduled on the mentioned servers, between 03:00 AM and 07:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jan 6, 08:26 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 01:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:01 EST
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2025.6.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719

Jan 6, 10:35 EST
Completed - The scheduled maintenance has been completed.
Jan 8, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 EST
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2025.6.2

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719

Jan 6, 10:36 EST
Jan 7, 2026
Completed - Maintenance is completed.
Jan 7, 20:30 EST
Update - Maintenance has been extended until 8:30 PM EST.
Jan 7, 20:04 EST
Update - Maintenance has been extended until 8:00 PM EST.
Jan 7, 18:56 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:02 EST
Scheduled - On Wednesday, January 7th, System maintenance is scheduled for the mentioned servers between 03:00 PM and 07:00 PM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

-Cloud operations team

Jan 7, 11:52 EST
Completed - The scheduled maintenance has been completed.
Jan 7, 20:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:01 EST
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2025.6.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719

Jan 6, 10:32 EST
Completed - The scheduled maintenance has been completed.
Jan 7, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:00 EST
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2025.6.2

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/210719?utm_source=community-share#Comment_210719

Jan 6, 10:33 EST
Resolved - This incident has been resolved.
Jan 7, 14:22 EST
Monitoring - A workaround has been applied for Datto Endpoint Backup assets paired to server "gbe2-dtc-server-409281".

Backups are resuming, and we are monitoring to confirm all impacted assets successfully complete their next backup cycle.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Dec 24, 18:19 EST
Investigating - We are aware of a problem where Datto Endpoint Backup assets paired to server "gbe2-dtc-server-409281" can experience unsuccessful backup attempts.



The Kaseya R&D Team is currently investigating the issue and working towards a resolution.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Dec 24, 08:37 EST
Completed - Completed
Jan 7, 11:31 EST
Update - Maintenance started.
Oct 13, 10:00 EDT
Scheduled - Update - Due to customer requests for additional migration time, the Traverse EOL date has been extended to October 13, 2025. This is the final extension - no further delays will be granted. Oct 13, 2025

Scheduled - Traverse platform will reach End of Life on October 13, 2025.

Customer Impact:

All Traverse monitoring, alerting, and management capabilities will be unavailable after October 13, 2025

No support, updates, or access will be provided after the EOL date

This extension is final - no additional time will be granted beyond October 13

Migration Options: Kaseya offers two modern alternatives with enhanced networking capabilities:

Kaseya VSA 10 - Advanced network monitoring with automated discovery and SNMP monitoring

Datto RMM - Real-time network discovery with integrated patch management

Next Steps: Contact your Account Manager immediately to discuss migration options and schedule platform trials. Data exports and migration planning must be completed by October 13, 2025.

Oct 13, 2025 00:00 - Oct 13, 2025 23:59 EDT

Sep 25, 13:09 EDT
Resolved - This incident has been resolved.
Jan 7, 08:58 EST
Identified - We are aware of a problem where Network Glue connectors return an error indicating that network data could not be retrieved.

The Kaseya R&D Team has identified the issue and is working on a solution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jan 6, 17:21 EST
Jan 6, 2026