Identified - We are aware of an issue where some Datto SaaS Protection customers may experience degraded backup performance for Exchange and Teams services.

The Kaseya R&D team has identified the issue and is actively working to restore normal backup performance as quickly as possible.

For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/.

Aug 03, 2026 - 05:12 EDT
Monitoring - We have reached out and shared the necessary technical indicators with our third party contact and have received confirmation that corrective actions have been implemented on their side. Based on the information provided to us, the issue should no longer occur with the current version of the agent.
We will continue to closely monitor the situation and provide additional updates if necessary.
Thank you for your patience and understanding.

Jul 31, 2026 - 14:43 EDT
Update - Our R&D team is continuing its investigation into this issue and is working closely with a third-party provider to assist in identifying the root cause and resolution.
Jul 31, 2026 - 12:25 EDT
Investigating - We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious.

The Kaseya Engineering Team is investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 30, 2026 - 22:27 EDT
Identified - We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities.



The Kaseya R&D Team has identified the issue and is working towards a resolution.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 31, 2026 - 13:44 EDT
Monitoring - Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented.

Our R&D team is continuing to closely monitor backup performance on the pod.

Jul 31, 2026 - 11:55 EDT
Update - Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.
Jul 30, 2026 - 13:45 EDT
Identified - We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 30, 2026 - 12:34 EDT
Update - Backup success rate metrics for SharePoint/Teams services on pod 'gbe2-saas-p2' remain stable at normal levels.

Our R&D team is continuing to monitor.

Jul 31, 2026 - 09:58 EDT
Update - Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are currently stable at normal levels.

Our R&D team is making additional adjustments to the configuration on the pod to further address the issue and will continue to monitor.

Jul 30, 2026 - 11:48 EDT
Update - Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' have returned to normal levels.

Our R&D team is continuing to monitor.

Jul 29, 2026 - 11:20 EDT
Monitoring - Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are improving after the changes made on the pod earlier today.

Our R&D team is continuing to monitor.

Jul 28, 2026 - 16:07 EDT
Update - Our R&D team has implemented changes on pod 'gbe2-saas-p2' to mitigate the backup performance issues affecting some SharePoint and Teams services.
Jul 28, 2026 - 14:02 EDT
Identified - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'gbe2-saas-p2' may be experiencing backup performance degradation affecting some SharePoint/Teams services.

The Kaseya Engineering Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 28, 2026 - 08:47 EDT
Update - Our R&D team has implemented additional changes to further address the issue and they are continuing to closely monitor backup performance on pod 'gbe2-saas-p0' as backup success rate metrics improve.
Jul 31, 2026 - 09:55 EDT
Monitoring - Our R&D team has implemented a fix on pod 'gbe2-saas-p0' to address the backup performance degradation affecting some Teams/SharePoint services and we are closely monitoring the results.
Jul 30, 2026 - 14:33 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 2026 - 11:33 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some Teams/SharePoint services.

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 30, 2026 - 11:11 EDT

About This Site

Welcome to the Kaseya home for real-time and historical data on product and system performance

Audit For IT Operational
90 days ago
100.0 % uptime
Today
BitDefender Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Operational
90 days ago
99.89 % uptime
Today
Limited Release Operational
90 days ago
99.81 % uptime
Today
America East Operational
90 days ago
99.81 % uptime
Today
America East 2 Operational
90 days ago
99.81 % uptime
Today
America East 3 Operational
90 days ago
99.81 % uptime
Today
America West Operational
90 days ago
99.81 % uptime
Today
America West 2 Operational
90 days ago
99.81 % uptime
Today
America West 3 Operational
90 days ago
99.81 % uptime
Today
Australia / New Zealand 4 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK 2 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK03 (United Kingdom) Operational
90 days ago
99.98 % uptime
Today
EU1 (English Europe and Asia) Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand Operational
90 days ago
99.81 % uptime
Today
Australia / New Zealand 2 Operational
90 days ago
99.81 % uptime
Today
Australia/ New Zealand 3 (Sydney Datacenter) Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) Operational
90 days ago
100.0 % uptime
Today
Spanish (Español) Operational
90 days ago
99.81 % uptime
Today
Report Data Warehouse Operational
90 days ago
100.0 % uptime
Today
AT01 Operational
90 days ago
99.81 % uptime
Today
BMS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
BullPhish ID Operational
90 days ago
100.0 % uptime
Today
Connectbooster Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Point of Sale Operational
90 days ago
100.0 % uptime
Today
Secure Payments Operational
90 days ago
100.0 % uptime
Today
Dark Web ID Operational
90 days ago
100.0 % uptime
Today
Datto AV Operational
90 days ago
100.0 % uptime
Today
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Agent Connection Operational
90 days ago
100.0 % uptime
Today
Detection Engine Operational
90 days ago
100.0 % uptime
Today
Notification Engine Operational
90 days ago
100.0 % uptime
Today
Reporting Engine Operational
90 days ago
100.0 % uptime
Today
Datto BCDR Devices Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Device Check-in Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Off-Site Synchronization Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Device Web UI Operational
90 days ago
100.0 % uptime
Today
New Agent Install / Registration Operational
90 days ago
100.0 % uptime
Today
Device Hardware Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Team Operational
90 days ago
100.0 % uptime
Today
Off-Site Recovery Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Backup for Microsoft Azure Operational
90 days ago
99.97 % uptime
Today
Device Registration Operational
90 days ago
99.95 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Device Check-in Operational
90 days ago
99.95 % uptime
Today
Backup Operational
90 days ago
99.95 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup with Disaster Recovery Operational
90 days ago
99.98 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
99.95 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
90 days ago
99.95 % uptime
Today
Datto / Unitrends Endpoint Backup for PCs Partial Outage
90 days ago
99.54 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Partial Outage
90 days ago
99.09 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Partial Outage
90 days ago
99.09 % uptime
Today
Datto File Protection Operational
90 days ago
99.99 % uptime
Today
US8 Operational
90 days ago
99.99 % uptime
Today
EU10 Operational
90 days ago
100.0 % uptime
Today
EU11 Operational
90 days ago
100.0 % uptime
Today
EU12 Operational
90 days ago
100.0 % uptime
Today
AU14 Operational
90 days ago
100.0 % uptime
Today
CA13 Operational
90 days ago
100.0 % uptime
Today
US9 Operational
90 days ago
99.99 % uptime
Today
US17 Operational
90 days ago
99.99 % uptime
Today
Datto Partner Portal Operational
90 days ago
99.97 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Status Components Operational
90 days ago
99.92 % uptime
Today
User Account Management Operational
90 days ago
100.0 % uptime
Today
Datto Networking Operational
90 days ago
99.81 % uptime
Today
Network Manager Operational
90 days ago
100.0 % uptime
Today
Routers Operational
90 days ago
98.68 % uptime
Today
Switches Operational
90 days ago
100.0 % uptime
Today
Access Points Operational
90 days ago
100.0 % uptime
Today
Managed Power Operational
90 days ago
100.0 % uptime
Today
CloudTrax Operational
90 days ago
100.0 % uptime
Today
Secure Edge Operational
90 days ago
99.98 % uptime
Today
Datto RMM Operational
90 days ago
99.85 % uptime
Today
Pinotage (EU1) Operational
90 days ago
100.0 % uptime
Today
Merlot (EU2) Operational
90 days ago
99.67 % uptime
Today
Zinfandel (US West) Operational
90 days ago
100.0 % uptime
Today
Concord (US East) Operational
90 days ago
100.0 % uptime
Today
Syrah (APAC) Operational
90 days ago
99.75 % uptime
Today
Vidal (US East) Operational
90 days ago
99.58 % uptime
Today
Software Catalog Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Portal Login & Dashboards Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
90 days ago
100.0 % uptime
Today
Scanning System Operational
90 days ago
100.0 % uptime
Today
Lucky Meter Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Degraded Performance
90 days ago
99.14 % uptime
Today
SaaS Protection Backups Degraded Performance
90 days ago
97.3 % uptime
Today
SaaS Protection Console Login Operational
90 days ago
99.6 % uptime
Today
SaaS Protection Seat Management Operational
90 days ago
99.38 % uptime
Today
SaaS Protection Client Onboarding Operational
90 days ago
99.55 % uptime
Today
SaaS Protection Report Delivery Operational
90 days ago
99.67 % uptime
Today
SaaS Protection Restores/Exports Operational
90 days ago
99.36 % uptime
Today
Datto Workplace Operational
90 days ago
99.99 % uptime
Today
AU5 Operational
90 days ago
99.93 % uptime
Today
CA3 Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
EU4 Operational
90 days ago
99.99 % uptime
Today
EU7 Operational
90 days ago
99.99 % uptime
Today
EU16 Operational
90 days ago
99.99 % uptime
Today
US1 Operational
90 days ago
99.99 % uptime
Today
US6 Operational
90 days ago
99.99 % uptime
Today
US15 Operational
90 days ago
99.99 % uptime
Today
Endpoint Backup V2 Operational
90 days ago
98.48 % uptime
Today
Backup Operational
90 days ago
97.88 % uptime
Today
Agent Registration Operational
90 days ago
98.79 % uptime
Today
Restore Operational
90 days ago
98.79 % uptime
Today
Graphus Operational
90 days ago
100.0 % uptime
Today
INKY Operational
90 days ago
99.99 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
99.99 % uptime
Today
Internal Systems Operational
90 days ago
100.0 % uptime
Today
IT Glue Operational
90 days ago
100.0 % uptime
Today
North America Primary Application Services Operational
90 days ago
100.0 % uptime
Today
European Union Primary Application Services Operational
90 days ago
100.0 % uptime
Today
Australia Primary Application Services Operational
90 days ago
100.0 % uptime
Today
North America Primary File Services Operational
90 days ago
100.0 % uptime
Today
European Union Primary File Services Operational
90 days ago
100.0 % uptime
Today
Australia Primary File Services Operational
90 days ago
100.0 % uptime
Today
My Glue Operational
90 days ago
100.0 % uptime
Today
Network Glue Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
90 days ago
100.0 % uptime
Today
KB and Support Portal Operational
90 days ago
100.0 % uptime
Today
Continuity Application Services Operational
90 days ago
100.0 % uptime
Today
KaseyaOne Operational
90 days ago
99.7 % uptime
Today
Kaseya.com Operational
90 days ago
100.0 % uptime
Today
Kaseya Help Desk Services Operational
90 days ago
100.0 % uptime
Today
Phones Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Kaseya MDM Operational
90 days ago
100.0 % uptime
Today
Kaseya Product Support Contact Center Operational
90 days ago
100.0 % uptime
Today
Ticket Entry Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Knowledge Articles Operational
90 days ago
100.0 % uptime
Today
Global Search Operational
90 days ago
100.0 % uptime
Today
Kaseya Store Operational
90 days ago
99.98 % uptime
Today
Kaseya Quote Manager Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Kaseya University Operational
90 days ago
100.0 % uptime
Today
myITprocess Operational
90 days ago
100.0 % uptime
Today
Rapidfire Tools Operational
90 days ago
100.0 % uptime
Today
Compliance Manager (GRC) Operational
90 days ago
100.0 % uptime
Today
Compliance Manager (Legacy) Operational
90 days ago
100.0 % uptime
Today
CyberHawk Operational
90 days ago
100.0 % uptime
Today
Email2Ticket Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Network Detective Operational
90 days ago
100.0 % uptime
Today
VulScan Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
RocketCyber Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
SaaS Alerts Operational
90 days ago
99.85 % uptime
Today
Manage Operational
90 days ago
98.81 % uptime
Today
Respond Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Unify Operational
90 days ago
100.0 % uptime
Today
Fortify Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Support KB Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
90 days ago
100.0 % uptime
Today
Spanning Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for O365 Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for GSuite Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for Salesforce Operational
90 days ago
100.0 % uptime
Today
Spanning Uniview Portal Operational
90 days ago
100.0 % uptime
Today
Uniview Unified Backup Portal Operational
90 days ago
99.98 % uptime
Today
Unitrends Cloud Services Operational
90 days ago
99.99 % uptime
Today
FRA3 - Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
NA1 - Atlanta, GA Operational
90 days ago
100.0 % uptime
Today
NA3 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
CAE2 - Montreal, CA Operational
90 days ago
100.0 % uptime
Today
US - EAST Operational
90 days ago
100.0 % uptime
Today
US - WEST Operational
90 days ago
100.0 % uptime
Today
AUE2 - Sydney, AU Operational
90 days ago
100.0 % uptime
Today
GBE2 - London, UK Operational
90 days ago
100.0 % uptime
Today
DES01 - Munich, EU Operational
90 days ago
99.99 % uptime
Today
UTMSP Operational
90 days ago
100.0 % uptime
Today
backup.net Operational
90 days ago
100.0 % uptime
Today
Vorex Operational
90 days ago
100.0 % uptime
Today
vPenTest Operational
90 days ago
100.0 % uptime
Today
VSA 9 Operational
90 days ago
99.99 % uptime
Today
US - IAD2VSA01 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA02 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA03 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA04 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA06 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA07 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA08 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA09 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA10 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA12 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA33 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA01 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA02 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA03 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA04 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA05 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA06 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA07 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA08 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA09 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA10 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA105 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA106 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA107 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA108 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA11 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA112 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA113 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA115 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA116 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA117 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA12 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA13 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA14 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA16 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA17 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA18 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA19 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA20 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA21 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA22 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA23 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA24 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA25 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA26 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA27 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA28 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA29 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA30 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA31 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA32 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA33 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA34 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA35 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA36 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA37 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA38 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA39 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA40 Operational
90 days ago
100.0 % uptime
Today
UK - EMEAVSATRIAL07 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSATRIAL03 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS02 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS04 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS05 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS06 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS08 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS09 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS12 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS16 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS17 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS19 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS20 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS22 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS24 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS25 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS26 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS27 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS28 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS29 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS34 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS35 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS36 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS37 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS38 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS39 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS40 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS41 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS42 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS43 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS44 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS46 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS47 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS48 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS49 Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA109 Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA110 Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA111 Operational
90 days ago
100.0 % uptime
Today
UK - VSA120 Operational
90 days ago
100.0 % uptime
Today
UK - VSA129 Operational
90 days ago
100.0 % uptime
Today
Aquila Operational
90 days ago
100.0 % uptime
Today
Lynx01 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - EU01 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA01 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA02 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA03 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA04 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA05 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA06 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA07 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA08 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA09 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA10 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA11 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA12 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA13 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA14 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA15 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA16 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA17 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA20 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA21 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS01 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS03 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS07 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS10 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS11 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS14 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS18 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS21 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS23 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS30 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS32 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS33 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS45 Operational
90 days ago
100.0 % uptime
Today
EU - VSA114 Operational
90 days ago
100.0 % uptime
Today
EU-TRIAL1002 Operational
90 days ago
100.0 % uptime
Today
EU-VSA128 Operational
90 days ago
100.0 % uptime
Today
ELOQUIO Operational
90 days ago
100.0 % uptime
Today
SYD2 - RSSPRM Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA139 Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA140 Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA144 Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA145 Operational
90 days ago
100.0 % uptime
Today
SYD2-TRIAL1003 Operational
90 days ago
100.0 % uptime
Today
AU - Genesis Operational
90 days ago
100.0 % uptime
Today
AU - GONG001 Operational
90 days ago
100.0 % uptime
Today
AU-OTA Operational
90 days ago
100.0 % uptime
Today
US - Noc-Assist Operational
90 days ago
100.0 % uptime
Today
US - Phoenix Operational
90 days ago
100.0 % uptime
Today
US - RIM CE Operational
90 days ago
100.0 % uptime
Today
US - RIM DQ Operational
90 days ago
100.0 % uptime
Today
US - SAAS15 Operational
90 days ago
100.0 % uptime
Today
US - TRIAL1001 Operational
90 days ago
100.0 % uptime
Today
US - VSA118 Operational
90 days ago
100.0 % uptime
Today
US - VSA119 Operational
90 days ago
100.0 % uptime
Today
US - VSA121 Operational
90 days ago
100.0 % uptime
Today
US - VSA122 Operational
90 days ago
100.0 % uptime
Today
US - VSA125 Operational
90 days ago
100.0 % uptime
Today
US - VSA126 Operational
90 days ago
100.0 % uptime
Today
US - VSA130 Operational
90 days ago
100.0 % uptime
Today
US - VSA131 Operational
90 days ago
100.0 % uptime
Today
US - VSA132 Operational
90 days ago
100.0 % uptime
Today
US - VSA133 Operational
90 days ago
100.0 % uptime
Today
US - VSA134 Operational
90 days ago
100.0 % uptime
Today
US - VSA135 Operational
90 days ago
100.0 % uptime
Today
US - VSA136 Operational
90 days ago
100.0 % uptime
Today
US - VSA138 Operational
90 days ago
100.0 % uptime
Today
US - VSA141 Operational
90 days ago
100.0 % uptime
Today
US - VSA142 Operational
90 days ago
100.0 % uptime
Today
US - VSA143 Operational
90 days ago
100.0 % uptime
Today
US - VSA146 Operational
90 days ago
99.95 % uptime
Today
US - Wakanda Operational
90 days ago
100.0 % uptime
Today
US-EBS01 Operational
90 days ago
100.0 % uptime
Today
US-EDATECH01 Operational
90 days ago
100.0 % uptime
Today
US-GSENTKASEYA01 Operational
90 days ago
100.0 % uptime
Today
US-VSA123 Operational
90 days ago
100.0 % uptime
Today
US-VSA124 Operational
90 days ago
100.0 % uptime
Today
US-VSA127 Operational
90 days ago
100.0 % uptime
Today
Leo06 Operational
90 days ago
100.0 % uptime
Today
Leo45 Operational
90 days ago
100.0 % uptime
Today
PHILKAS01 Operational
90 days ago
100.0 % uptime
Today
Tatooine01 Operational
90 days ago
100.0 % uptime
Today
Tatooine02 Operational
90 days ago
100.0 % uptime
Today
Tatooine03 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US01 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US02 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US03 Operational
90 days ago
100.0 % uptime
Today
Andromeda01 Operational
90 days ago
100.0 % uptime
Today
Andromeda04 Operational
90 days ago
100.0 % uptime
Today
CyberTek Operational
90 days ago
100.0 % uptime
Today
Draco01 Operational
90 days ago
100.0 % uptime
Today
US -RIM CE2 Operational
90 days ago
100.0 % uptime
Today
US - CGSINC Operational
90 days ago
100.0 % uptime
Today
US - ABCPES Operational
90 days ago
100.0 % uptime
Today
US - Revan01 Operational
90 days ago
100.0 % uptime
Today
US - Revan02 Operational
90 days ago
100.0 % uptime
Today
US - ABCPES02 Operational
90 days ago
100.0 % uptime
Today
US - RIM CE3 Operational
90 days ago
100.0 % uptime
Today
Kaseya Software Deployment and Update Operational
90 days ago
100.0 % uptime
Today
Software Catalog Operational
90 days ago
100.0 % uptime
Today
US - RIM CE4 Operational
90 days ago
100.0 % uptime
Today
VSA X Operational
90 days ago
99.98 % uptime
Today
APAC Operational
90 days ago
99.9 % uptime
Today
EU Operational
90 days ago
99.9 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US - Andromeda10 Operational
90 days ago
100.0 % uptime
Today
EU - Andromeda10 Operational
90 days ago
100.0 % uptime
Today
APAC-Hosted-1 Operational
90 days ago
100.0 % uptime
Today
Integration Services Operational
90 days ago
100.0 % uptime
Today
License Management Operational
90 days ago
100.0 % uptime
Today
US - Remote Control Operational
90 days ago
100.0 % uptime
Today
EU - Remote Control Operational
90 days ago
100.0 % uptime
Today
APAC - Remote Control Operational
90 days ago
100.0 % uptime
Today
Software Catalog Operational
90 days ago
100.0 % uptime
Today
downloads.datto.com Operational
90 days ago
100.0 % uptime
Today
https://download.kaseya.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Autotask - DE1, EU1, UK01, UK02, UK03 - Server Maintenance Notice Aug 3, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask on Monday August 3rd, starting at 4:00pm EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 21, 2026 - 10:59 EDT

Autotask - AE01, AE02, AE03, AW01, AW02 - Server Maintenance Notice Aug 4, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask on Tuesday August 4th, starting at 2:00am EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 21, 2026 - 11:02 EDT

Datto RMM - Concord (US East) - 15.1.0 Release Aug 4, 2026 04:00-08:00 EDT

We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Posted on Jul 28, 2026 - 11:25 EDT

Autotask - AU01, AU02, AU03, AU04 - Server Maintenance Notice Aug 4, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask on Tuesday August 4th, starting at 8:00am EDT for an estimated 30 minutes

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 21, 2026 - 11:05 EDT

Autotask - DE1, EU1 - Server Maintenance Notice Aug 4, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask on Tuesday August 4th, starting at 4:00pm EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 21, 2026 - 11:06 EDT

Autotask - AE01, AE02, AE04, AW01, AW02, AW03, ES02, LR01 - Server Maintenance Notice Aug 5, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask on Wednesday August 5th, starting at 2:00am EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 14:14 EDT

Datto RMM - Vidal (US East) - 15.1.0 Release Aug 5, 2026 04:00-08:00 EDT

We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Posted on Jul 28, 2026 - 11:28 EDT

Autotask - AU01 - Server Maintenance Notice Aug 5, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask on Wednesday August 5th, starting at 8:00am EDT for an estimated 30 minutes.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 14:17 EDT

Autotask - EU1 - Server Maintenance Notice Aug 5, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask on Wednesday August 5th, starting at 4:00pm EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 14:19 EDT

PSA - 2026.4 Major Release - AT01, LR01, UKLR01 Aug 5, 2026 21:00-23:00 EDT

Maintenance Type: PSA Major Release

Release Number: 2026.4

Purpose: We are excited to announce the PSA 2026.4 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.4ReleaseNotes.htm

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 24, 2026 - 12:14 EDT

Autotask - AE01, AE02, AE03, AW01, AW02, AW04, ES01, LR01 - Server Maintenance Notice Aug 6, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask on Thursday August 6th, starting at 2:00am EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 14:34 EDT

Datto RMM - Zinfandel (US West)- 15.1.0 Release Aug 6, 2026 04:00-08:00 EDT

We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Posted on Jul 28, 2026 - 11:24 EDT

Autotask - AU01 - Server Maintenance Notice Aug 6, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask on Thursday August 6th, starting at 8:00am EDT for an estimated 30 minutes.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 14:42 EDT

Endpoint Backup v2 - Planned Maintenance in South Africa Region Aug 6, 2026 12:00-16:00 EDT

We will be performing a routine maintenance to Endpoint Backup v2 in the South Africa region on August 6th, 2026 starting at 17:00 UTC for an estimated 4 hours.


During this downtime you may experience an impact to systems and related services to agent registration, backups and restoration.


Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 31, 2026 - 08:53 EDT

Autotask - DE, EU1 - Server Maintenance Notice Aug 6, 2026 16:00-17:00 EDT

We will be performing a routine maintenance to Autotask on Thursday August 6th, starting at 4:00pm EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 15:07 EDT

Autotask- AE01, AE02, AE04, AW01, AW02, AW03 - Server Maintenance Notice Aug 7, 2026 02:00-03:00 EDT

We will be performing a routine maintenance to Autotask on Friday August 7th, starting at 2:00am EDT for an estimated 1 hour.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 15:09 EDT

Autotask - AU1 - Server Maintenance Notice Aug 7, 2026 08:00-08:30 EDT

We will be performing a routine maintenance to Autotask on Friday August 7th, starting at 8:00am EDT for an estimated 30 minutes.

During this maintenance window, customers can expect a brief interruption (up to 20 minutes) for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 22, 2026 - 15:10 EDT

Datto RMM - Pinotage (EU1) - 15.1.0 Release Aug 10, 2026 13:00-17:00 EDT

We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Posted on Jul 28, 2026 - 11:29 EDT

Datto RMM - Merlot (EU2)- 15.1.0 Release Aug 11, 2026 13:00-17:00 EDT

We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Posted on Jul 28, 2026 - 11:27 EDT

PSA - 2026.4 Major Release - AE01, AE02, AE03 Aug 12, 2026 20:00-22:00 EDT

Maintenance Type: PSA Major Release

Release Number: 2026.4

Purpose: We are excited to announce the PSA 2026.4 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.4ReleaseNotes.htm

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Jul 24, 2026 - 12:16 EDT

Aug 3, 2026

Unresolved incident: Datto SaaS Protection - Backup performance degradation for Exchange and Teams Services on Multiple Pods.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Completed - The scheduled maintenance has been completed.
Aug 1, 00:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:00 EDT
Scheduled - On Saturday, 1st August, maintenance is scheduled on the mentioned servers, between 12:00 AM and 04:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jul 29, 08:17 EDT

Jul 31, 2026

Completed - The scheduled maintenance has been completed.
Jul 31, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 16:00 EDT
Scheduled - We will be performing a routine maintenance to the Kaseya Networking Infrastructure in the Iceland Region on Friday, 07/31/2026, starting at 9 p.m. GTM for an estimated 4 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 20, 08:55 EDT
Completed - The scheduled maintenance has been completed.
Jul 31, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 08:00 EDT
Scheduled - On Friday, July 31st, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 06:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 27, 13:12 EDT

Jul 30, 2026

Resolved - This incident has been resolved.
Jul 30, 23:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 22:30 EDT
Update - We are continuing to investigate this issue.
Jul 30, 22:04 EDT
Investigating - We are aware of the issue where Filters no longer respect the "Site Name" Criteria resulting in devices that should not be included in the Filter are included in the Filter that then affects Policy/Job targeting.
Jul 30, 20:48 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 08:01 EDT
Scheduled - On Thursday, July 30th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 06:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 27, 13:10 EDT
Resolved - This incident has been resolved.
Jul 30, 16:04 EDT
Monitoring - Our R&D team has implemented a fix to restore account access and have confirmed backups are running.

We are monitoring for any other issues.

Jul 30, 12:26 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 11:45 EDT
Investigating - We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 30, 09:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:00 EDT
Scheduled - We are excited to announce the Datto RMM 15.1.0 Release.

Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window.

For full details, the Datto RMM 15.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.1.0.htm

Jul 28, 11:22 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 10:38 EDT
Update - Maintenance Dashboard is extended until 10:00 AM EDT.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jul 30, 09:04 EDT
Update - Maintenance Dashboard is extended until 9:00 AM EDT.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jul 30, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 03:00 EDT
Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Thursday 30th July 2026, between 3:00 AM to 7:00 AM EDT.

Please be advised that we are performing scheduled maintenance.

Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jul 29, 15:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 08:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113955#post113955

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 24, 12:43 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 00:30 EDT
Update - Maintenance has been extended by 2 hours. We will provide updates as needed.
Jul 29, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:01 EDT
Scheduled - On Wednesday, July 29th, System maintenance is scheduled for the mentioned servers, between 09:00 PM and 11:00 PM ET.

During this maintenance, we will be updating the VSA10 version from 10.27 to 10.28. However, the anticipated downtime is minimal.

Release Notes

We apologize for any inconvenience.

- Cloud Operations Team

Jul 29, 15:09 EDT

Jul 29, 2026

Completed - The scheduled maintenance has been completed.
Jul 29, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 EDT
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2026.3.4

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113955#post113955

Para recibir notificaciones actualizadas sobre futuros períodos de mantenimiento, suscríbase en https://status.kaseya.com/

Jul 24, 12:41 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:02 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113955#post113955

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 24, 12:40 EDT
Resolved - This incident has been resolved.

We will continue to monitor the environment to ensure ongoing stability. If you continue to experience any issues, please contact Kaseya Support.

We sincerely apologize for the disruption and thank you for your patience while we worked to resolve this issue.

Jul 29, 19:59 EDT
Monitoring - Our R&D team has implemented a fix, and we're seeing improved performance across the affected systems. We're continuing to monitor the environment to ensure the improvements are sustained.
Jul 28, 19:59 EDT
Update - We are continuing to investigate this issue.
Jul 28, 14:04 EDT
Investigating - We are aware of a problem where Endpoint Backup v2 assets in UniView may incorrectly indicate backup failures despite successful backup completion, which can trigger unnecessary email notifications.


The Kaseya R&D Team is investigating the issue and working towards a resolution.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 28, 08:52 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:00 EDT
Scheduled - On Wednesday, July 29th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 06:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 27, 13:09 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 15:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113955#post113955

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 24, 12:37 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 15:01 EDT
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2026.3.4

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113955#post113955

Abonnieren Sie unter https://status.kaseya.com/ Benachrichtigungen zu geplanten Wartungszeiträumen

Jul 24, 12:38 EDT
Resolved - Backups continue to process and all customer accounts hosted on pod 'gbe2-saas-p0' are accessible and functioning normally.

This incident is resolved.

Jul 29, 16:15 EDT
Monitoring - Our R&D team has implemented additional changes to address the intermittent account access issues that were still affecting some customers hosted on pod 'gbe2-saas-p0' and backups for all services are continuing to process.

We will be monitoring the pod closely for any other issues.

Jul 29, 13:12 EDT
Update - Our R&D team is continuing to address the account access issues still affecting some SaaS Protection customers hosted on pod 'gbe2-saas-p0' as well as monitoring backup performance.
Jul 29, 12:38 EDT
Update - Our R&D team has confirmed that backups are currently processing on pod 'gbe2-saas-p0' however they are continuing to address an issue affecting customer account access.
Jul 29, 11:02 EDT
Update - Our R&D team is continuing to address the issue and fully restore SaaS Protection services on pod 'gbe2-saas-p0'.
Jul 29, 09:45 EDT
Update - Our R&D team has applied a fix to address the issue and they are currently verifying restoration of all services on pod 'gbe2-saas-p0'.
Jul 29, 08:23 EDT
Update - We are continuing to work on a fix for this issue.
Jul 29, 06:56 EDT
Identified - We are aware of an issue where Datto SaaS Protection customers hosted on pod 'gbe2-saas-p0' are experiencing a disruption to all SaaS Protection services.

The Kaseya Engineering Team has identified the issue and is actively working to restore service as quickly as possible.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 29, 06:55 EDT
Resolved - This incident has been resolved.

All inbound emails that occurred during the incident timeframe have been successfully reprocessed.

Jul 29, 03:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 14:06 EDT
Investigating - We are aware of a problem where tickets are not getting created from inbound emails.

The Kaseya Engineering Team is investigating the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 28, 14:01 EDT

Jul 28, 2026

Completed - The scheduled maintenance has been completed.
Jul 28, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 EDT
Scheduled - On Tuesday, July 28th, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 06:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 27, 13:07 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 07:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 EDT
Scheduled - We will be performing maintenance on Kaseya Quote Manager on July 28th, starting at 6:00 AM EDT, with an estimated duration of 2 hours.

During this maintenance window, you may experience brief intermittent downtime affecting Kaseya Quote Manager and related services.

We appreciate your patience and understanding as we work to improve the service.

Jul 23, 07:13 EDT

Jul 27, 2026

Completed - The scheduled maintenance has been completed.
Jul 27, 23:59 EDT
Update - The maintenance is extended until 11:59 PM ET.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 27, 16:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:06 EDT
Scheduled - On Monday, July 27th, Cloud target appliance upgrades will be performed until 06:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 27, 13:05 EDT
Resolved - This incident has been resolved.
Jul 27, 16:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 14:59 EDT
Identified - The issue has been identified and the R&D team is actively working to resolve it.
Jul 27, 14:16 EDT
Investigating - We are aware of a problem where Datto SaaS Protection customers hosted on node 'use1-bfyii-2901' are experiencing a disruption to SaaS Protection services.

The Kaseya Engineering Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 27, 13:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 14:00 EDT
Scheduled - We will be performing a routine maintenance to Server3970 in the US-East region on July 27th, 2026 starting at 6:00 PM UTC for an estimated 2 hours.



During this downtime you may experience an impact to systems and related services to off-site recovery and off-site synchronization.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 27, 13:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 14:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Jul 24, 11:29 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:01 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Jul 24, 11:28 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:30 EDT
Scheduled - We will be performing a routine maintenance to Server916 in the US-East region on July 27th, 2026 starting at 3:30 PM UTC for an estimated 2 hours.



During this downtime you may experience an impact to systems and related services to off-site recovery and off-site synchronization.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 27, 10:00 EDT
Resolved - This incident has been resolved.
Jul 27, 10:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 08:33 EDT
Update - We are continuing to work on a fix for this issue.
Jul 24, 11:49 EDT
Identified - We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 23, 09:37 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 05:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:02 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Jul 24, 11:26 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Jul 24, 11:25 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 04:01 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Jul 24, 11:23 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 00:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 17:08 EDT
Scheduled - On Sunday, July 26th, Cloud target appliance upgrades will be performed until 11:59 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 26, 17:08 EDT

Jul 26, 2026

Completed - The scheduled maintenance has been completed.
Jul 26, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 09:30 EDT
Scheduled - On Sunday, July 26th, Cloud target appliance upgrades will be performed from 09:30 AM ET 05:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 26, 09:22 EDT
Completed - The scheduled maintenance has been completed.
Jul 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 01:00 EDT
Scheduled - We will be performing a routine maintenance to the Kaseya Support Phone System in the US East + West Regions on Sunday 07/26/2026, starting at 1 a.m. EST for an estimated 4 hours

During this maintenance window, you may experience brief, intermittent downtime for systems and related to Kaseya Support Phone services during this time

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

Jul 15, 15:08 EDT
Completed - The scheduled maintenance has been completed.
Jul 26, 00:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 13:00 EDT
Scheduled - On Saturday, July 25th, Cloud target appliance upgrades will be performed from 01:00 PM ET 11:59 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 25, 12:46 EDT

Jul 25, 2026

Completed - The scheduled maintenance has been completed.
Jul 25, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:30 EDT
Scheduled - On Saturday, July 25th, maintenance is scheduled on the mentioned servers between 12:30 PM and 4:30 PM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

- Cloud Operations Team

Jul 24, 16:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 10:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 05:56 EDT
Scheduled - On Saturday, July 25th, System maintenance is scheduled for the mentioned servers, between 07:00 AM and 11:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 24, 13:26 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 00:08 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 25, 00:08 EDT
Update - Maintenance has been extended till 11:59 PM ET.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 24, 17:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:00 EDT
Scheduled - On Friday, July 24th, Cloud target appliance upgrades will be performed between 8:00 AM and 6:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 20, 08:47 EDT

Jul 24, 2026

Resolved - This incident has been resolved.
Jul 24, 17:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 16:25 EDT
Update - The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule:
17:00 UTC APAC
20:00 UTC EMEA

Those that are online during this change will need to login again as they will be kicked out the system.

Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 24, 11:46 EDT
Identified - We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.

The Kaseya Engineering Team has identified the issue and working towards a fix.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 24, 09:27 EDT
Resolved - This incident has been resolved.
Jul 24, 06:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 06:06 EDT
Investigating - We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP).

The Kaseya R&D Team is investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 24, 04:47 EDT

Jul 23, 2026

Completed - The scheduled maintenance has been completed.
Jul 23, 18:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 15:00 EDT
Scheduled - On Thursday, July 23rd, System maintenance is scheduled for the mentioned servers, between 03:00 PM and 06:00 PM ET.

During this maintenance, we will be updating the VSA10 version from 10.27 to 10.28. However, the anticipated downtime is minimal.

Release Notes

We apologize for any inconvenience.

- Cloud Operations Team

Jul 22, 16:22 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 EDT
Scheduled - On Thursday, July 23rd, Cloud target appliance upgrades will be performed between 8:00 AM and 6:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 20, 08:46 EDT
Resolved - This incident has been resolved.
Jul 23, 17:19 EDT
Monitoring - A fix has been implemented by Microsoft Azure and we are monitoring the results.

Please refer to the Microsoft Status page here: https://azure.status.microsoft/en-us/status for more details

Jul 23, 14:40 EDT
Update - We have identified additional Kaseya Products that rely on Microsoft Azure Infrastructure that are affected by this issue.

Partners using Datto / Unitrends Backup for Microsoft Azure and Datto / Unitrends Endpoint Backup with Disaster Recovery in the US West region will experience issues with Device Check-In, Device Registration, and Back Up.

The Kaseya R&D team are continuing to work with the Microsoft Azure team to resolve this issue and we hope to have updates on a resolution as soon as possible.

Jul 23, 14:26 EDT
Update - Kaseya R&D are continuing to work closely with Microsoft Azure to resolve this issue affecting the KaseyaOne Portal.
Jul 23, 13:06 EDT
Identified - We have verified that the KaseyaOne Portal is being impacted by the Microsoft Azure Outage.

Please follow their Status Post as well for updates: https://azure.status.microsoft/en-us/status

Jul 23, 11:49 EDT
Investigating - We are aware of a problem where the KaseyaOne Portal is not accessible.

The Kaseya R&D Team is investigating the issue.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm

We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations

Jul 23, 11:15 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 16:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:00 EDT
Scheduled - On Thursday, July 23rd, System maintenance is scheduled for the mentioned servers, between 12:00 PM and 04:00 PM ET.

During this maintenance, we will be updating the VSA10 version from 10.27 to 10.28. However, the anticipated downtime is minimal.

Release Notes

We apologize for any inconvenience.

- Cloud Operations Team

Jul 22, 16:14 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:30 EDT
Scheduled - We will be performing a routine maintenance to Datto BCDR servers 6585, 6586, 6587 and 6588 in the Germany region on July 23, 2026 starting at 1:30PM UTC for an estimated 5 hours.


During this downtime you may experience an impact to systems and related services for off-site synchronization and off-site recovery.


Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 23, 09:14 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:01 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113753#post113753

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 20, 12:26 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 08:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 EDT
Scheduled - On Thursday, July 23rd, maintenance is scheduled on the Kaseya Store server between 5 AM and 8 AM EDT.

During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service.

We apologize for any inconvenience this may cause.

Jul 22, 12:44 EDT
Resolved - This incident has been resolved.
Jul 23, 05:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 04:52 EDT
Investigating - We are aware of a problem where partners in our UK03 zone are receiving error messages when navigating the UI.

The Kaseya R&D Team are investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 23, 04:22 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 04:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 01:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 12:35 EDT
Scheduled - We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.

Maintenance Schedule:
Version: Release v2.73.0
Start Time: Thursday, 23rd July 2026 at 1:00 AM (EDT)
Duration: Approximately 3 hours

What You Need to Know:
- Service Availability: No service disruption is anticipated during this maintenance.
- Affected Components: KaseyaOne platform

Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users.

Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/

As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm

We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations.

Jul 22, 12:04 EDT
Resolved - This incident has been resolved.
Jul 23, 02:26 EDT
Update - We are continuing to monitor this.
Jul 23, 00:30 EDT
Monitoring - Service has been restored. All targets in the DES1 data center are now accessible and fully operational.

Apologies for the inconvenience caused.

- Kaseya Cloud Operations Team.

Jul 23, 00:29 EDT
Investigating - We are currently experiencing service disruption in DES1 DC.

Our team is working to restore the functionality on the affected instances at this time.

We apologize for any inconvenience this may cause.

- Kaseya Cloud Operations Team

Jul 23, 00:17 EDT

Jul 22, 2026

Completed - The scheduled maintenance has been completed.
Jul 22, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113753#post113753

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 20, 12:23 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:01 EDT
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2026.3.3

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113753#post113753

Para recibir notificaciones actualizadas sobre futuros períodos de mantenimiento, suscríbase en https://status.kaseya.com/

Jul 20, 12:24 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 21:59 EDT
Update - Maintenance has been extended until 11:00 PM EDT.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 22, 21:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 17:48 EDT
Scheduled - On Wednesday, July 22nd, Cloud target appliance upgrades will be performed until 10:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 22, 17:47 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:00 EDT
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2026.3.3

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113753#post113753

Abonnieren Sie unter https://status.kaseya.com/ Benachrichtigungen zu geplanten Wartungszeiträumen

Jul 20, 12:22 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:01 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2026.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/autotask-discussions-36/psa-minor-release-post-16677/index5.html?postid=113753#post113753

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jul 20, 12:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 EDT
Scheduled - On Wednesday, July 22nd, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 20, 08:45 EDT
Resolved - This incident has been resolved.
Jul 22, 10:18 EDT
Update - Backup success rates for Teams have returned to normal. All other services continue to backup normally. Our R&D team is continuing to monitor for any other issues.
Jul 17, 10:12 EDT
Update - Our R&D team has implemented additional changes to further address this issue. SharePoint services have recovered and our R&D team continues to monitor as Teams backup success rates improve.
Jul 13, 15:55 EDT
Update - We are continuing to monitor for any further issues.
Jul 9, 08:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 10:05 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some SharePoint and Teams services.

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 8, 08:37 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.

Jul 19, 17:20 EDT
Postmortem - Read details
Jul 28, 16:21 EDT
Resolved - This incident has been resolved.
Jul 22, 07:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 13:14 EDT
Investigating - The Kaseya R&D Team is currently investigating additional reports on the Merlot platform where pages and functions across the Datto RMM Web Application may load slowly or fail to load.

Thank you for your patience while we are working on identifying and resolving the issue.

Please subscribe to this incident to receive notifications when an update is posted.

Jul 21, 11:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 06:06 EDT
Investigating - The Kaseya R&D Team is currently investigating reported issues on the Merlot platform with pages across the Datto RMM Web Application loading slowly or failing to load.

Device audit attempts have also been observed to be consistently unsuccessful.

Thank you for your patience while we are working on identifying and resolving the issue.

Please subscribe to this incident to receive notifications when an update is posted.

Jul 21, 04:55 EDT

Jul 21, 2026

Update - The scheduled maintenance has been completed.
Jul 22, 01:01 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 23:59 EDT
Update - Maintenance has been extended until 1AM EDT.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 21, 23:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:32 EDT
Scheduled - On Monday, July 21st, Cloud target appliance upgrades will be performed until 11:59 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 21, 19:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 EDT
Scheduled - On Tuesday, July 21st, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 20, 08:43 EDT
Resolved - This incident has been resolved.
Jul 21, 14:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 14:29 EDT
Investigating - We are aware of a problem where SaaS Protection customers hosted on node 'aue1-bfyii-2319' are unable to access their accounts and are experiencing a disruption to their services.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 21, 14:05 EDT
Postmortem - Read details
Jul 28, 16:07 EDT
Resolved - This incident has been resolved.
Jul 21, 06:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 12:48 EDT
Update - Investigation efforts are ongoing as our teams continue to work diligently on this issue.
Jul 20, 11:22 EDT
Investigating - We are currently receiving reports of Merlot agents appearing as offline. We are aware of this and we are investigating.
Jul 20, 08:54 EDT

Jul 20, 2026

Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:45 EDT
Scheduled - On Monday, July 20th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 20, 08:42 EDT
Resolved - This incident has been resolved.
Jul 20, 13:00 EDT
Update - The backup cadence on pod 'gbe2-saas-p1' has been restored to 3x daily backups and all services are currently processing new backups normally. Our R&D team is closely monitoring for any issues.
Jul 17, 16:03 EDT
Update - The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day and backup success rates remain stable. Our R&D team has finished deploying additional improvements to further address the issue and they are actively monitoring the results. Backup cadence will be reverted to 3x daily backups as soon as it is safe and reliable for all customers hosted on the pod.
Jul 2, 14:31 EDT
Update - The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day. Backups are running normally and backup success rates remain stable. Our R&D team will increase backup cadence to 3x backups per day once it’s safe and reliable for all customers on the pod.
Jun 23, 14:31 EDT
Update - The backup cadence on pod 'gbe2‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. Backups are running normally and success rate metrics remain stable. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 15, 11:00 EDT
Update - SharePoint and Teams backup success rates on pod 'gbe2-saas-p1' continue to remain stable at 2x backups per day. Our R&D team is continuing to monitor and the 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 11, 15:46 EDT
Update - All backups continue to process normally on pod 'gbe2‑saas‑p1' while the backup cadence remains temporarily set to 2x daily backups to maintain high backup success rates. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 10, 10:40 EDT
Monitoring - Backup success rate metrics for SharePoint and Teams services on pod 'gbe2-saas-p1' have returned to normal and our R&D team is continuing to monitor for any other issues.
Jun 10, 08:48 EDT
Update - Backup success rate metrics for SharePoint and Teams services on pod 'gbe2-saas-p1' are improving and our R&D team is continuing to monitor pod performance as it recovers.
Jun 9, 09:19 EDT
Identified - The backup cadence on pod 'gbe2‑saas‑p1' has been temporarily set to 2x daily backups to maintain high success rates.

The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

The Kaseya R&D Team will continue to monitor pod performance.

Jun 8, 11:37 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'gbe2-saas-p1' are experiencing backup performance degradation for some SharePoint services.

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 8, 09:31 EDT
Resolved - We are pleased to inform you that the recent service incident experienced by our BCDR partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.

Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate concern but also to minimize the risk of similar incidents in the future. By analyzing the underlying factors, we aim to enhance our systems and processes, ensuring a more robust and reliable experience for all our partners.

Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.

Best regards,

Jul 20, 09:00 EDT