In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 2025 - 15:30 EDT
Mar 11, 2025 - 15:30 EDT
Scheduled - We will be performing extended maintenance on the below listed SaaS Protection V2 nodes located in the Australia East region which is expected to take an estimated 2 weeks to complete.
This maintenance will require daily backups for customers hosted on the listed nodes to be reduced from 3x per day to 1x per day.
'aue1-bfyii-1281'
'aue1-bfyii-1697'
'aue1-bfyii-1866'
'aue1-bfyii-646'
'aue1-bfyii-743'
'aue1-bfyii-791'
We will provide additional updates as maintenance progresses.
Thank you for your understanding.
Mar 11, 2025 15:30 - Mar 29, 2025 03:30 EDT
This maintenance will require daily backups for customers hosted on the listed nodes to be reduced from 3x per day to 1x per day.
'aue1-bfyii-1281'
'aue1-bfyii-1697'
'aue1-bfyii-1866'
'aue1-bfyii-646'
'aue1-bfyii-743'
'aue1-bfyii-791'
We will provide additional updates as maintenance progresses.
Thank you for your understanding.
Mar 11, 2025 15:30 - Mar 29, 2025 03:30 EDT
Datto Endpoint Backup / Datto Backup for Microsoft Azure - Subset of Cloud Devices can timeout expanding the storage pool
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Investigating - We are aware of a problem where DBMA and DEBDR devices can timeout expanding the server side storage pool.
The Kaseya R&D Team is currently investigating this issue.
In the meantime our Support team can assist in mitigating this issue. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at :
Datto Backup for Microsoft Azure: +1 (475) 288-9601
Datto Endpoint Backup with Disaster Recovery: +1 (475) 288-1991
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 10, 2025 - 11:27 EDT
The Kaseya R&D Team is currently investigating this issue.
In the meantime our Support team can assist in mitigating this issue. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at :
Datto Backup for Microsoft Azure: +1 (475) 288-9601
Datto Endpoint Backup with Disaster Recovery: +1 (475) 288-1991
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 10, 2025 - 11:27 EDT
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - SharePoint backup performance has stabilized after the latest changes implemented by the R&D team.
We are continuing to monitor.
Mar 07, 2025 - 16:40 EST
We are continuing to monitor.
Mar 07, 2025 - 16:40 EST
Update - Daily backup frequency for the pod has been reduced again from 3x per day to 2x per day to allow SharePoint services to catch up after some backup performance degradation was observed.
The R&D team is continuing to monitor.
Mar 05, 2025 - 11:09 EST
The R&D team is continuing to monitor.
Mar 05, 2025 - 11:09 EST
Update - SharePoint backup success rates remain stable after the changes implemented by the R&D team yesterday.
We are continuing to monitor.
Mar 04, 2025 - 11:43 EST
We are continuing to monitor.
Mar 04, 2025 - 11:43 EST
Update - SharePoint backup success rates have stabilized and the R&D team will be changing the backup frequency for customers hosted on the pod from 1x per day back to 3x per day.
The R&D team is actively monitoring the results of the changes.
Mar 03, 2025 - 16:34 EST
The R&D team is actively monitoring the results of the changes.
Mar 03, 2025 - 16:34 EST
Update - The R&D team has implemented additional configuration changes and will decrease the daily backup frequency for customers hosted on the pod from 3x per day to 1x per day over the weekend to allow the service to catch up.
The R&D team will be actively monitoring the results of the changes and we expect daily backups to be increased back to 3x per day early next week.
Feb 28, 2025 - 11:31 EST
The R&D team will be actively monitoring the results of the changes and we expect daily backups to be increased back to 3x per day early next week.
Feb 28, 2025 - 11:31 EST
Update - Additional configuration changes have been implemented to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.
Feb 26, 2025 - 16:16 EST
Feb 26, 2025 - 16:16 EST
Update - The Kaseya R&D Team has implemented additional configuration changes to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.
Feb 24, 2025 - 16:28 EST
Feb 24, 2025 - 16:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 2025 - 16:30 EST
Feb 21, 2025 - 16:30 EST
Identified - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services.
The Kaseya R&D Team has identified the issue and is working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 21, 2025 - 12:50 EST
The Kaseya R&D Team has identified the issue and is working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 21, 2025 - 12:50 EST
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
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