Update - We are continuing to monitor for any further issues.
Aug 09, 2026 - 09:38 EDT
Aug 09, 2026 - 09:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 08, 2026 - 17:04 EDT
Aug 08, 2026 - 17:04 EDT
Update - The Kaseya R&D Team has implemented a fix to alleviate backups for customers hosted on the node des1-bfyii-1127.
Backups success rates will be monitored for improvement
Aug 08, 2026 - 16:55 EDT
Backups success rates will be monitored for improvement
Aug 08, 2026 - 16:55 EDT
Identified - We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-1127' are experiencing degraded backup performance for some services.
The Kaseya R&D Team has identified the issue and are working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 08, 2026 - 13:15 EDT
The Kaseya R&D Team has identified the issue and are working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Aug 08, 2026 - 13:15 EDT
Datto SaaS Protection - Backup performance degradation for M365 services affecting multiple pods/regions
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Monitoring - Backup success rate metrics for all services across all regions have recovered and remain stable at normal levels. Google services, along with OneDrive and SharePoint, continue to process 3x daily backups while Teams and Exchange services remain temporarily set to 2x daily backups to maintain high success rates as the migration to Microsoft Graph APIs progresses.
Our R&D team is continuing to monitor.
Aug 07, 2026 - 12:08 EDT
Our R&D team is continuing to monitor.
Aug 07, 2026 - 12:08 EDT
Update - Our R&D team has deployed additional improvements, and backup cadence has now been restored to 3x daily backups for all Google services, OneDrive, and SharePoint across all regions. Exchange and Teams backup cadence remains temporarily set to 2x daily backups to help maintain high backup success rates during the ongoing transition to Microsoft Graph APIs.
We have observed continued improvement in backup performance following these changes, and our R&D team is closely monitoring backup success rates across all affected regions.
Additional performance enhancements are currently being deployed to further reduce API throttling, improve backup performance, and accelerate recovery. Deployment of these changes is expected to be completed early next week.
Aug 06, 2026 - 11:33 EDT
We have observed continued improvement in backup performance following these changes, and our R&D team is closely monitoring backup success rates across all affected regions.
Additional performance enhancements are currently being deployed to further reduce API throttling, improve backup performance, and accelerate recovery. Deployment of these changes is expected to be completed early next week.
Aug 06, 2026 - 11:33 EDT
Identified - Datto SaaS Protection is currently experiencing degraded backup performance and missed backups for some Microsoft 365 services across multiple regions. The issue has been linked to increased API activity and application-level throttling associated with the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs.
Affected regions:
US (USE/USW)
Australia (AUE)
Canada (CAE)
Germany (DES)
UK (GBE)
Singapore (SG)
Our R&D teams have identified the primary contributing factors and are actively working to restore full service functionality. Multiple mitigation measures have been implemented, including application performance optimizations, infrastructure and capacity improvements, deployment of configuration changes across affected SaaS Protection pods, and a temporary reduction in backup cadence from 3x daily backups to 2x daily backups to help reduce API demand and improve backup success rates during the transition.
These actions have resulted in measurable improvement, with backup success rates increasing across all affected regions over the past 24 hours. While performance continues to stabilize, some customers may still experience backup delays or missed backups as remediation efforts continue. Additional software enhancements are scheduled for deployment this week to further reduce API throttling, improve backup performance, and accelerate recovery.
Customer data protection remains the highest priority, and our R&D teams continue to closely monitor the environment while implementing further improvements. Updates will continue to be provided through the Kaseya Status Page as progress is made toward full service restoration.
Aug 05, 2026 - 15:40 EDT
Affected regions:
US (USE/USW)
Australia (AUE)
Canada (CAE)
Germany (DES)
UK (GBE)
Singapore (SG)
Our R&D teams have identified the primary contributing factors and are actively working to restore full service functionality. Multiple mitigation measures have been implemented, including application performance optimizations, infrastructure and capacity improvements, deployment of configuration changes across affected SaaS Protection pods, and a temporary reduction in backup cadence from 3x daily backups to 2x daily backups to help reduce API demand and improve backup success rates during the transition.
These actions have resulted in measurable improvement, with backup success rates increasing across all affected regions over the past 24 hours. While performance continues to stabilize, some customers may still experience backup delays or missed backups as remediation efforts continue. Additional software enhancements are scheduled for deployment this week to further reduce API throttling, improve backup performance, and accelerate recovery.
Customer data protection remains the highest priority, and our R&D teams continue to closely monitor the environment while implementing further improvements. Updates will continue to be provided through the Kaseya Status Page as progress is made toward full service restoration.
Aug 05, 2026 - 15:40 EDT
Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.
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Investigating - A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state.
While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention.
Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities.
Thank you for your understanding and continued support.
Aug 06, 2026 - 13:51 EDT
While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention.
Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities.
Thank you for your understanding and continued support.
Aug 06, 2026 - 13:51 EDT
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Scheduled Maintenance
Kaseya Quote Manager - Maintenance Notice Aug 11, 2026 06:00-08:00 EDT
We will be performing maintenance on Kaseya Quote Manager on August 11th, starting at 6:00 AM EDT, with an estimated duration of 2 hours.
During this maintenance window, you may experience brief intermittent downtime affecting Kaseya Quote Manager and related services.
We appreciate your patience and understanding as we work to improve the service.
Posted on Aug 06, 2026 - 07:18 EDT
During this maintenance window, you may experience brief intermittent downtime affecting Kaseya Quote Manager and related services.
We appreciate your patience and understanding as we work to improve the service.
Posted on Aug 06, 2026 - 07:18 EDT
PSA - 2026.4 Major Release - AE01, AE02, AE03 Aug 12, 2026 20:00-22:00 EDT
Maintenance Type: PSA Major Release
Release Number: 2026.4
Purpose: We are excited to announce the PSA 2026.4 Major Release
Impact: Partners may be briefly logged out during this window.
Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.4ReleaseNotes.htm
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jul 24, 2026 - 12:16 EDT
Release Number: 2026.4
Purpose: We are excited to announce the PSA 2026.4 Major Release
Impact: Partners may be briefly logged out during this window.
Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.4ReleaseNotes.htm
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jul 24, 2026 - 12:16 EDT
Endpoint Backup v2 - Planned Maintenance in South Africa Region Aug 13, 2026 12:00-16:00 EDT
We will be performing a routine maintenance to Endpoint Backup v2 in the South Africa region on August 13th, 2026 starting at 17:00 UTC for an estimated 4 hours.
During this downtime you may experience an impact to systems and related services to agent registration, backups and restoration.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jul 31, 2026 - 08:53 EDT
During this downtime you may experience an impact to systems and related services to agent registration, backups and restoration.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Posted on Jul 31, 2026 - 08:53 EDT