Update - After R&D implemented additional configuration changes on pod 'des1-saas-p0', backup success rates for SharePoint services have remained at normal levels.
The R&D team is continuing to monitor, and backups are expected to be increased from 2x per day back to 3x per day again soon.
Mar 27, 2025 - 11:38 EDT
Update - SharePoint backup performance has stabilized after the latest changes implemented by the R&D team.
We are continuing to monitor.
Mar 07, 2025 - 16:40 EST
Update - Daily backup frequency for the pod has been reduced again from 3x per day to 2x per day to allow SharePoint services to catch up after some backup performance degradation was observed.
The R&D team is continuing to monitor.
Mar 05, 2025 - 11:09 EST
Update - SharePoint backup success rates remain stable after the changes implemented by the R&D team yesterday.
We are continuing to monitor.
Mar 04, 2025 - 11:43 EST
Update - SharePoint backup success rates have stabilized and the R&D team will be changing the backup frequency for customers hosted on the pod from 1x per day back to 3x per day.
The R&D team is actively monitoring the results of the changes.
Mar 03, 2025 - 16:34 EST
Update - The R&D team has implemented additional configuration changes and will decrease the daily backup frequency for customers hosted on the pod from 3x per day to 1x per day over the weekend to allow the service to catch up.
The R&D team will be actively monitoring the results of the changes and we expect daily backups to be increased back to 3x per day early next week.
Feb 28, 2025 - 11:31 EST
Update - Additional configuration changes have been implemented to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.
Feb 26, 2025 - 16:16 EST
Update - The Kaseya R&D Team has implemented additional configuration changes to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.
Feb 24, 2025 - 16:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 2025 - 16:30 EST
Identified -
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services.
The Kaseya R&D Team has identified the issue and is working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 21, 2025 - 12:50 EST