In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2025 - 03:00 EDT
Apr 19, 2025 - 03:00 EDT
Scheduled - On Saturday, April 19th, System maintenance is scheduled for the mentioned servers, between 03:00 AM and 09:00 AM ET.
During this maintenance, access to the license.kaseya.net will be interrupted.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Apr 19, 2025 03:00-09:00 EDT
During this maintenance, access to the license.kaseya.net will be interrupted.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Apr 19, 2025 03:00-09:00 EDT
Datto BCDR - Siris 5-6 and higher devices may report a temperature above the manufacturer's recommended threshold
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Identified - The issue has been identified and a permanent fix is currently being investigated
As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices
Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Apr 17, 2025 - 09:14 EDT
As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices
Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Apr 17, 2025 - 09:14 EDT
Monitoring - We are currently aware of the problem where Siris 4 Enterprise Devices Increased Fan Speed, causing Louder Fan Noise
The R&D team has identified the problem and has developed a firmware package that resolves this issue
Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device
Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm
If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.
Apr 17, 2025 - 09:07 EDT
The R&D team has identified the problem and has developed a firmware package that resolves this issue
Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device
Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm
If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.
Apr 17, 2025 - 09:07 EDT
Datto BCDR - Devices running the latest build may generate incorrect S.M.A.R.T. hard drive alerts, even when the drives are functioning properly.
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Identified - We are aware of a problem where BCDR devices running the latest device OS (IBU version) are generating inaccurate alerts for 'Calibration_Retry_Count / Spin_Retry_Count' smartctl attributes even when the drives are functioning properly.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 15, 2025 - 14:22 EDT
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 15, 2025 - 14:22 EDT
Update - The maintenance period for the listed nodes in the AUE region has been extended and still requires backups for customers hosted on the nodes to be reduced from 3x per day to 1x per day.
We will provide additional updates as the maintenance progresses.
Apr 03, 2025 - 09:18 EDT
We will provide additional updates as the maintenance progresses.
Apr 03, 2025 - 09:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 2025 - 15:30 EDT
Mar 11, 2025 - 15:30 EDT
Scheduled - We will be performing extended maintenance on the below listed SaaS Protection V2 nodes located in the Australia East region which is expected to take an estimated 2 weeks to complete.
This maintenance will require daily backups for customers hosted on the listed nodes to be reduced from 3x per day to 1x per day.
'aue1-bfyii-1281'
'aue1-bfyii-1697'
'aue1-bfyii-1866'
'aue1-bfyii-646'
'aue1-bfyii-743'
We will provide additional updates as maintenance progresses.
Thank you for your understanding.
Mar 11, 2025 15:30 - May 3, 2025 03:30 EDT
This maintenance will require daily backups for customers hosted on the listed nodes to be reduced from 3x per day to 1x per day.
'aue1-bfyii-1281'
'aue1-bfyii-1697'
'aue1-bfyii-1866'
'aue1-bfyii-646'
'aue1-bfyii-743'
We will provide additional updates as maintenance progresses.
Thank you for your understanding.
Mar 11, 2025 15:30 - May 3, 2025 03:30 EDT
Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Failing to Check In
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Identified - We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in.
The Kaseya Engineering and R&D teams are actively investigating the issue.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 13, 2025 - 17:14 EDT
The Kaseya Engineering and R&D teams are actively investigating the issue.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 13, 2025 - 17:14 EDT
Datto BCDR - Virtualizations Of Encrypted Agents Fail To Power On After Upgrade To Latest Device Version
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Identified - The issue has been identified and a fix is being implemented.
Apr 10, 2025 - 15:31 EDT
Apr 10, 2025 - 15:31 EDT
Investigating - We are aware of a problem where local virtualizations of encrypted agents can fail to boot on the latest device version (IBU).
The Kaseya R&D Team is currently investigating this issue and working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 31, 2025 - 10:37 EDT
The Kaseya R&D Team is currently investigating this issue and working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 31, 2025 - 10:37 EDT
Investigating - We are aware of a problem where users intermittently receive an error when attempting to log into their portal.
The Kaseya R&D Team is currently investigating this issue. We will post an update as soon as the cause is identified.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 27, 2025 - 15:20 EDT
The Kaseya R&D Team is currently investigating this issue. We will post an update as soon as the cause is identified.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 27, 2025 - 15:20 EDT
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
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Update - After R&D implemented additional configuration changes on pod 'des1-saas-p0', backup success rates for SharePoint services have remained at normal levels.
The R&D team is continuing to monitor, and backups are expected to be increased from 2x per day back to 3x per day again soon.
Mar 27, 2025 - 11:38 EDT
The R&D team is continuing to monitor, and backups are expected to be increased from 2x per day back to 3x per day again soon.
Mar 27, 2025 - 11:38 EDT
Update - SharePoint backup performance has stabilized after the latest changes implemented by the R&D team.
We are continuing to monitor.
Mar 07, 2025 - 16:40 EST
We are continuing to monitor.
Mar 07, 2025 - 16:40 EST
Update - Daily backup frequency for the pod has been reduced again from 3x per day to 2x per day to allow SharePoint services to catch up after some backup performance degradation was observed.
The R&D team is continuing to monitor.
Mar 05, 2025 - 11:09 EST
The R&D team is continuing to monitor.
Mar 05, 2025 - 11:09 EST
Update - SharePoint backup success rates remain stable after the changes implemented by the R&D team yesterday.
We are continuing to monitor.
Mar 04, 2025 - 11:43 EST
We are continuing to monitor.
Mar 04, 2025 - 11:43 EST
Update - SharePoint backup success rates have stabilized and the R&D team will be changing the backup frequency for customers hosted on the pod from 1x per day back to 3x per day.
The R&D team is actively monitoring the results of the changes.
Mar 03, 2025 - 16:34 EST
The R&D team is actively monitoring the results of the changes.
Mar 03, 2025 - 16:34 EST
Update - The R&D team has implemented additional configuration changes and will decrease the daily backup frequency for customers hosted on the pod from 3x per day to 1x per day over the weekend to allow the service to catch up.
The R&D team will be actively monitoring the results of the changes and we expect daily backups to be increased back to 3x per day early next week.
Feb 28, 2025 - 11:31 EST
The R&D team will be actively monitoring the results of the changes and we expect daily backups to be increased back to 3x per day early next week.
Feb 28, 2025 - 11:31 EST
Update - Additional configuration changes have been implemented to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.
Feb 26, 2025 - 16:16 EST
Feb 26, 2025 - 16:16 EST
Update - The Kaseya R&D Team has implemented additional configuration changes to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.
Feb 24, 2025 - 16:28 EST
Feb 24, 2025 - 16:28 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 2025 - 16:30 EST
Feb 21, 2025 - 16:30 EST
Identified - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services.
The Kaseya R&D Team has identified the issue and is working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 21, 2025 - 12:50 EST
The Kaseya R&D Team has identified the issue and is working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Feb 21, 2025 - 12:50 EST
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
About This Site
Welcome to the Kaseya home for real-time and historical data on product and system performance
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