Monitoring - After changes were implemented to address the issue, performance metrics for services are improving.
The Kaseya R&D team is continuing to monitor.
Jun 12, 2025 - 12:46 EDT
Identified - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'use1-saas-p6' are experiencing degraded backup and recovery performance for services.
The Kaseya R&D Team has identified the issue and implemented changes to address it.
We are actively monitoring the results.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 12, 2025 - 08:53 EDT
Investigating - We are aware of reports regarding QuickBooks Online invoice images not displaying as intended. Our team is currently working with Intuit to resolve this issue.
As a workaround, please utilize the PSA invoice image rather than the one provided by QuickBooks Online or remove the invoice images. More information will follow when available. If you need assistance with the workaround, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 11, 2025 - 16:38 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 2025 - 10:16 EDT
Monitoring - We are aware of a problem where a subset of Rescue Agents and encrypted virtualizations created before IBU version 2985 can fail to boot on the local BCDR device.
Workaround for non-encrypted Rescue Agents:
The recommended workaround involves reviewing the virtual machine (VM) settings within the Manage Restores page and selecting Apply to regenerate the VM template. This approach enables continued use of the application while effectively circumventing the identified problem.
Workaround for encrypted virtualizations:
Our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.
Jun 09, 2025 - 11:06 EDT
Identified - The issue has been identified and a permanent fix is currently being investigated
As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices
Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Apr 17, 2025 - 09:14 EDT