In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2025 - 11:48 EDT
May 16, 2025 - 11:48 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
Scheduled - Between 05-19-2025-05-30-2025, we will be migrating Datto BCDR, Datto Endpoint Backup for Azure, Endpoint Backup V2, and Datto Endpoint Backup w/ DR Cloud services to a new Tier III datacenter in Australia.
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
- Off-Site Sync
- Off-Site Restoration
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
- Off-Site Sync
- Off-Site Restoration
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2025 - 11:47 EDT
May 16, 2025 - 11:47 EDT
Scheduled - Between 05-19-2025-05-30-2025, we will be migrating Datto SaaS Protection services to a new Tier III datacenter in Australia.
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
-Backups
-Recovery (Restore+Export)
-Seat Management
-Onboarding
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
During this period customers hosted in the Australia region will experience intermittent impacts to the following services:
-Backups
-Recovery (Restore+Export)
-Seat Management
-Onboarding
Please review this KB Article for more information
- https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm
May 13, 2025 09:00 - May 30, 2025 09:00 EDT
Datto BCDR - Siris 5-6 and higher devices may report a temperature above the manufacturer's recommended threshold
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Identified - The issue has been identified and a permanent fix is currently being investigated
As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices
Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Apr 17, 2025 - 09:14 EDT
As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices
Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.
Apr 17, 2025 - 09:14 EDT
Monitoring - We are currently aware of the problem where Siris 4 Enterprise Devices Increased Fan Speed, causing Louder Fan Noise
The R&D team has identified the problem and has developed a firmware package that resolves this issue
Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device
Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm
If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.
Apr 17, 2025 - 09:07 EDT
The R&D team has identified the problem and has developed a firmware package that resolves this issue
Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device
Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm
If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.
Apr 17, 2025 - 09:07 EDT
Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Failing to Check In
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Identified - We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in.
The Kaseya Engineering and R&D teams are actively investigating the issue.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 13, 2025 - 17:14 EDT
The Kaseya Engineering and R&D teams are actively investigating the issue.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Apr 13, 2025 - 17:14 EDT
Investigating - We are aware of a problem where users intermittently receive an error when attempting to log into their portal.
The Kaseya R&D Team is currently investigating this issue. We will post an update as soon as the cause is identified.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 27, 2025 - 15:20 EDT
The Kaseya R&D Team is currently investigating this issue. We will post an update as soon as the cause is identified.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 27, 2025 - 15:20 EDT
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Oct 25, 2024 - 15:36 EDT
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