Identified - The issue has been identified and a fix is being implemented.
Jul 02, 2025 - 14:35 EDT
Investigating - Datto BCDR Secondary Replication Server Server4010 offline, causing failures to off-site sync and restoration options


The Kaseya R&D Team is currently investigating this issue.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 02, 2025 - 03:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.

Backup completion percentages remain stable, and we’re monitoring the situation closely.

We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

Jul 01, 2025 - 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.

The Kaseya R&D team is monitoring.

Jun 18, 2025 - 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.

While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.

Jun 10, 2025 - 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.

The Kaseya R&D team is continuing to investigate additional changes to address the issue further.

Jun 09, 2025 - 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 06, 2025 - 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.

The Kaseya R&D team is monitoring results.

Jun 05, 2025 - 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 02, 2025 - 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2025 - 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.


The Kaseya R&D Team is actively investigating.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

May 30, 2025 - 10:16 EDT
Identified - The Kaseya R&D team have narrowed the issue to a spike in traffic to the platform between 6AM and 10AM EST. The team continues to work on improvements to backend systems so that performance remains stable at all times.
Jul 01, 2025 - 15:12 EDT
Monitoring - We are aware of a problem where RapidFire Tools Portal pages are failing to load, leaving pages blank.

The cause of this issue is from additional load on our back end systems.

The Kaseya R&D Team have deployed additional resources to handle this load and are monitoring performance.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 30, 2025 - 13:52 EDT
Investigating - We are aware of reports regarding QuickBooks Online invoice images not displaying as intended. Our team is currently working with Intuit to resolve this issue.

As a workaround, please utilize the PSA invoice image rather than the one provided by QuickBooks Online or remove the invoice images. More information will follow when available. If you need assistance with the workaround, please create a ticket with our Support team or contact them at 833-863-2237.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 11, 2025 - 16:38 EDT
Identified - The issue has been identified and a permanent fix is currently being investigated

As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices

Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.

Apr 17, 2025 - 09:14 EDT
Identified - We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.

Our team is working to restore the functionality on the affected instances at this time.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Oct 25, 2024 - 15:36 EDT

About This Site

Welcome to the Kaseya home for real-time and historical data on product and system performance

Kaseya 365 Operational
90 days ago
100.0 % uptime
Today
Endpoint Backup Operational
90 days ago
100.0 % uptime
Today
Datto RMM Operational
90 days ago
100.0 % uptime
Today
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto AV Operational
90 days ago
100.0 % uptime
Today
Kaseya MDM Operational
90 days ago
100.0 % uptime
Today
Rocketcyber Operational
90 days ago
100.0 % uptime
Today
VSA 10 Operational
90 days ago
100.0 % uptime
Today
VSA 9 Operational
90 days ago
100.0 % uptime
Today
Audit For IT Operational
90 days ago
100.0 % uptime
Today
BitDefender Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Operational
90 days ago
99.98 % uptime
Today
Limited Release Operational
90 days ago
100.0 % uptime
Today
America East Operational
90 days ago
100.0 % uptime
Today
America East 2 Operational
90 days ago
100.0 % uptime
Today
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West Operational
90 days ago
100.0 % uptime
Today
America West 2 Operational
90 days ago
100.0 % uptime
Today
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK 2 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK03 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) Operational
90 days ago
99.9 % uptime
Today
Australia / New Zealand Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) Operational
90 days ago
99.9 % uptime
Today
Spanish (Español) Operational
90 days ago
100.0 % uptime
Today
Report Data Warehouse Operational
90 days ago
100.0 % uptime
Today
AT01 Operational
90 days ago
100.0 % uptime
Today
BMS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
Connectbooster Degraded Performance
90 days ago
100.0 % uptime
Today
Portal Degraded Performance
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Point of Sale Operational
90 days ago
100.0 % uptime
Today
Secure Payments Operational
90 days ago
100.0 % uptime
Today
Dark Web ID Operational
90 days ago
99.98 % uptime
Today
Datto AV Operational
90 days ago
100.0 % uptime
Today
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Agent Connection Operational
90 days ago
100.0 % uptime
Today
Detection Engine Operational
90 days ago
100.0 % uptime
Today
Notification Engine Operational
90 days ago
100.0 % uptime
Today
Reporting Engine Operational
90 days ago
100.0 % uptime
Today
Datto BCDR Devices Degraded Performance
90 days ago
99.37 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Device Check-in Operational
90 days ago
99.88 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Off-Site Synchronization Degraded Performance
90 days ago
99.84 % uptime
Today
Recovery Operational
90 days ago
94.8 % uptime
Today
Device Web UI Operational
90 days ago
99.72 % uptime
Today
New Agent Install / Registration Operational
90 days ago
100.0 % uptime
Today
Device Hardware Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Team Operational
90 days ago
100.0 % uptime
Today
Off-Site Recovery Degraded Performance
90 days ago
99.02 % uptime
Today
Datto / Unitrends Backup for Microsoft Azure Operational
90 days ago
92.67 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Device Check-in Operational
90 days ago
84.37 % uptime
Today
Backup Operational
90 days ago
84.37 % uptime
Today
Verification Operational
90 days ago
98.57 % uptime
Today
Recovery Operational
90 days ago
88.71 % uptime
Today
Datto / Unitrends Endpoint Backup Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup with Disaster Recovery Operational
90 days ago
94.33 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
84.37 % uptime
Today
Verification Operational
90 days ago
98.57 % uptime
Today
Recovery Operational
90 days ago
88.71 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup for PCs Operational
90 days ago
99.79 % uptime
Today
Agent Registration Operational
90 days ago
99.88 % uptime
Today
Backup Operational
90 days ago
99.88 % uptime
Today
Verification Operational
90 days ago
99.88 % uptime
Today
Recovery Operational
90 days ago
99.52 % uptime
Today
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 Operational
90 days ago
100.0 % uptime
Today
EU10 Operational
90 days ago
100.0 % uptime
Today
EU11 Operational
90 days ago
100.0 % uptime
Today
EU12 Operational
90 days ago
100.0 % uptime
Today
AU14 Operational
90 days ago
100.0 % uptime
Today
CA13 Operational
90 days ago
100.0 % uptime
Today
US9 Operational
90 days ago
100.0 % uptime
Today
US17 Operational
90 days ago
100.0 % uptime
Today
Datto Partner Portal Operational
90 days ago
99.86 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Status Components Operational
90 days ago
99.66 % uptime
Today
User Account Management Operational
90 days ago
99.93 % uptime
Today
Datto Networking Operational
90 days ago
100.0 % uptime
Today
Network Manager Operational
90 days ago
100.0 % uptime
Today
Routers Operational
90 days ago
100.0 % uptime
Today
Switches Operational
90 days ago
100.0 % uptime
Today
Access Points Operational
90 days ago
100.0 % uptime
Today
Managed Power Operational
90 days ago
100.0 % uptime
Today
CloudTrax Operational
90 days ago
100.0 % uptime
Today
Secure Edge Operational
90 days ago
100.0 % uptime
Today
Datto RMM Operational
90 days ago
99.95 % uptime
Today
Pinotage (EU1) Operational
90 days ago
100.0 % uptime
Today
Merlot (EU2) Operational
90 days ago
99.95 % uptime
Today
Zinfandel (US West) Operational
90 days ago
100.0 % uptime
Today
Concord (US East) Operational
90 days ago
100.0 % uptime
Today
Syrah (APAC) Operational
90 days ago
99.79 % uptime
Today
Vidal (US East) Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Operational
90 days ago
99.98 % uptime
Today
Portal Login & Dashboards Operational
90 days ago
99.94 % uptime
Today
Client Onboarding Operational
90 days ago
100.0 % uptime
Today
Scanning System Operational
90 days ago
100.0 % uptime
Today
Lucky Meter Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Operational
90 days ago
99.42 % uptime
Today
SaaS Protection Backups Operational
90 days ago
98.74 % uptime
Today
SaaS Protection Console Login Operational
90 days ago
99.3 % uptime
Today
SaaS Protection Seat Management Operational
90 days ago
99.45 % uptime
Today
SaaS Protection Client Onboarding Operational
90 days ago
99.64 % uptime
Today
SaaS Protection Report Delivery Operational
90 days ago
100.0 % uptime
Today
Datto Workplace Operational
90 days ago
100.0 % uptime
Today
AU5 Operational
90 days ago
100.0 % uptime
Today
CA3 Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
EU4 Operational
90 days ago
100.0 % uptime
Today
EU7 Operational
90 days ago
100.0 % uptime
Today
EU16 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
US6 Operational
90 days ago
100.0 % uptime
Today
US15 Operational
90 days ago
100.0 % uptime
Today
Endpoint Backup V2 Operational
90 days ago
98.63 % uptime
Today
Backup Operational
90 days ago
99.15 % uptime
Today
Agent Registration Operational
90 days ago
98.37 % uptime
Today
Restore Operational
90 days ago
98.37 % uptime
Today
Graphus Operational
90 days ago
100.0 % uptime
Today
Internal Systems Operational
90 days ago
100.0 % uptime
Today
IT Glue Operational
90 days ago
100.0 % uptime
Today
North America Primary Application Services ? Operational
90 days ago
100.0 % uptime
Today
European Union Primary Application Services ? Operational
90 days ago
100.0 % uptime
Today
Australia Primary Application Services ? Operational
90 days ago
100.0 % uptime
Today
North America Primary File Services ? Operational
90 days ago
100.0 % uptime
Today
European Union Primary File Services ? Operational
90 days ago
100.0 % uptime
Today
Australia Primary File Services ? Operational
90 days ago
100.0 % uptime
Today
My Glue Operational
90 days ago
100.0 % uptime
Today
Network Glue Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network ? Operational
90 days ago
100.0 % uptime
Today
KB and Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Continuity Application Services ? Operational
90 days ago
100.0 % uptime
Today
KaseyaOne ? Operational
90 days ago
100.0 % uptime
Today
Kaseya.com ? Operational
90 days ago
100.0 % uptime
Today
Kaseya Help Desk Services Operational
90 days ago
100.0 % uptime
Today
Phones Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Kaseya Product Support Contact Center Operational
90 days ago
100.0 % uptime
Today
Ticket Entry Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Knowledge Articles Operational
90 days ago
100.0 % uptime
Today
Global Search Operational
90 days ago
100.0 % uptime
Today
Kaseya Store Operational
90 days ago
100.0 % uptime
Today
Kaseya Quote Manager Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Kaseya University Operational
90 days ago
100.0 % uptime
Today
myITprocess Operational
90 days ago
100.0 % uptime
Today
Passly Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
Rapidfire Tools Degraded Performance
90 days ago
99.94 % uptime
Today
Compliance Manager (GRC) Degraded Performance
90 days ago
99.94 % uptime
Today
Compliance Manager (Legacy) Degraded Performance
90 days ago
99.94 % uptime
Today
CyberHawk Degraded Performance
90 days ago
99.94 % uptime
Today
Email2Ticket Degraded Performance
90 days ago
99.94 % uptime
Today
Inspector Degraded Performance
90 days ago
99.94 % uptime
Today
Network Detective Degraded Performance
90 days ago
99.94 % uptime
Today
VulScan Degraded Performance
90 days ago
99.94 % uptime
Today
Portal Degraded Performance
90 days ago
99.94 % uptime
Today
RocketCyber Operational
90 days ago
99.83 % uptime
Today
EU Operational
90 days ago
99.68 % uptime
Today
US Operational
90 days ago
99.98 % uptime
Today
SaaS Alerts Operational
90 days ago
100.0 % uptime
Today
Manage Operational
90 days ago
100.0 % uptime
Today
Respond Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Unify Operational
90 days ago
100.0 % uptime
Today
Fortify Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Support KB Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
90 days ago
100.0 % uptime
Today
Spanning Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for O365 Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for GSuite Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for Salesforce Operational
90 days ago
100.0 % uptime
Today
Spanning Uniview Portal Operational
90 days ago
100.0 % uptime
Today
Traverse Operational
90 days ago
100.0 % uptime
Today
Uniview Unified Backup Portal Operational
90 days ago
100.0 % uptime
Today
Unitrends Cloud Services Operational
90 days ago
100.0 % uptime
Today
DENC - Denver, CO Operational
90 days ago
100.0 % uptime
Today
FRA3 - Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
NA1 - Atlanta, GA Operational
90 days ago
100.0 % uptime
Today
NA3 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
CAE2 - Montreal, CA Operational
90 days ago
100.0 % uptime
Today
US - EAST Operational
90 days ago
100.0 % uptime
Today
US - WEST Operational
90 days ago
100.0 % uptime
Today
AUE2 - Sydney, AU Operational
90 days ago
100.0 % uptime
Today
GBE2 - London, UK Operational
90 days ago
100.0 % uptime
Today
DES01 - Munich, EU Operational
90 days ago
100.0 % uptime
Today
UTMSP Operational
90 days ago
100.0 % uptime
Today
backup.net Operational
90 days ago
100.0 % uptime
Today
Vorex ? Operational
90 days ago
100.0 % uptime
Today
vPenTest Operational
90 days ago
100.0 % uptime
Today
VSA 9 Operational
90 days ago
99.99 % uptime
Today
US - IAD2VSA01 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA02 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA03 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA04 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA06 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA07 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA08 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA09 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA10 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA12 ? Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA33 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA01 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA02 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA03 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA04 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA05 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA06 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA07 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA08 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA09 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA10 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA105 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA106 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA107 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA108 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA11 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA112 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA113 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA115 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA116 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA117 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA12 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA13 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA14 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA16 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA17 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA18 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA19 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA20 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA21 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA22 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA23 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA24 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA25 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA26 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA27 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA28 ? Operational
90 days ago
99.98 % uptime
Today
US - NA1VSA29 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA30 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA31 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA32 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA33 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA34 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA35 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA36 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA37 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA38 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA39 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA40 ? Operational
90 days ago
100.0 % uptime
Today
UK - EMEAVSATRIAL07 ? Operational
90 days ago
100.0 % uptime
Today
US - NA1VSATRIAL03 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS02 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS04 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS05 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS06 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS08 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS09 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS12 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS16 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS17 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS19 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS20 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS22 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS24 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS25 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS26 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS27 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS28 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS29 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS34 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS35 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS36 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS37 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS38 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS39 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS40 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS41 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS42 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS43 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS44 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS46 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS47 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS48 ? Operational
90 days ago
100.0 % uptime
Today
UK - SAAS49 ? Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA109 ? Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA110 ? Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA111 ? Operational
90 days ago
100.0 % uptime
Today
UK - VSA120 ? Operational
90 days ago
100.0 % uptime
Today
UK - VSA129 ? Operational
90 days ago
100.0 % uptime
Today
Aquila ? Operational
90 days ago
100.0 % uptime
Today
Lynx01 ? Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - EU01 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA01 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA02 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA03 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA04 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA05 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA06 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA07 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA08 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA09 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA10 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA11 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA12 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA13 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA14 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA15 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA16 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA17 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA20 ? Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA21 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS01 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS03 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS07 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS10 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS11 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS14 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS18 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS21 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS23 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS30 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS32 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS33 ? Operational
90 days ago
100.0 % uptime
Today
EU - SAAS45 ? Operational
90 days ago
100.0 % uptime
Today
EU - VSA114 ? Operational
90 days ago
100.0 % uptime
Today
EU-TRIAL1002 ? Operational
90 days ago
100.0 % uptime
Today
EU-VSA128 ? Operational
90 days ago
100.0 % uptime
Today
ELOQUIO ? Operational
90 days ago
100.0 % uptime
Today
SYD2 - ALBATROSS ? Operational
90 days ago
100.0 % uptime
Today
SYD2 - RSSPRM ? Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA139 ? Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA140 ? Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA144 ? Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA145 ? Operational
90 days ago
100.0 % uptime
Today
SYD2-TRIAL1003 ? Operational
90 days ago
100.0 % uptime
Today
AU - Genesis ? Operational
90 days ago
100.0 % uptime
Today
AU - GONG001 ? Operational
90 days ago
100.0 % uptime
Today
AU-OTA ? Operational
90 days ago
100.0 % uptime
Today
US - Noc-Assist ? Operational
90 days ago
100.0 % uptime
Today
US - Phoenix ? Operational
90 days ago
100.0 % uptime
Today
US - RIM CE ? Operational
90 days ago
100.0 % uptime
Today
US - RIM DQ ? Operational
90 days ago
100.0 % uptime
Today
US - SAAS15 ? Operational
90 days ago
100.0 % uptime
Today
US - TRIAL1001 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA118 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA119 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA121 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA122 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA125 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA126 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA130 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA131 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA132 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA133 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA134 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA135 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA136 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA138 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA141 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA142 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA143 ? Operational
90 days ago
100.0 % uptime
Today
US - VSA146 ? Operational
90 days ago
100.0 % uptime
Today
US - Wakanda ? Operational
90 days ago
100.0 % uptime
Today
US-EBS01 ? Operational
90 days ago
100.0 % uptime
Today
US-EDATECH01 ? Operational
90 days ago
100.0 % uptime
Today
US-GSENTKASEYA01 ? Operational
90 days ago
100.0 % uptime
Today
US-VSA123 ? Operational
90 days ago
100.0 % uptime
Today
US-VSA124 ? Operational
90 days ago
100.0 % uptime
Today
US-VSA127 ? Operational
90 days ago
100.0 % uptime
Today
Gemini01 ? Operational
90 days ago
100.0 % uptime
Today
Leo06 ? Operational
90 days ago
100.0 % uptime
Today
Leo45 ? Operational
90 days ago
100.0 % uptime
Today
PHILKAS01 ? Operational
90 days ago
100.0 % uptime
Today
Tatooine01 ? Operational
90 days ago
100.0 % uptime
Today
Tatooine02 ? Operational
90 days ago
100.0 % uptime
Today
Tatooine03 ? Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US01 ? Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US02 ? Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US03 ? Operational
90 days ago
100.0 % uptime
Today
Andromeda01 ? Operational
90 days ago
100.0 % uptime
Today
Andromeda04 ? Operational
90 days ago
100.0 % uptime
Today
CyberTek ? Operational
90 days ago
100.0 % uptime
Today
Cygnus01 ? Operational
90 days ago
100.0 % uptime
Today
Cygnus04 ? Operational
90 days ago
100.0 % uptime
Today
Draco01 ? Operational
90 days ago
100.0 % uptime
Today
US -RIM CE2 Operational
90 days ago
100.0 % uptime
Today
US - CGSINC Operational
90 days ago
100.0 % uptime
Today
US - ABCPES ? Operational
90 days ago
100.0 % uptime
Today
US - Revan01 ? Operational
90 days ago
100.0 % uptime
Today
US - Revan02 ? Operational
90 days ago
100.0 % uptime
Today
US - ABCPES02 ? Operational
90 days ago
100.0 % uptime
Today
VSA 10 Operational
90 days ago
99.99 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
99.97 % uptime
Today
US - Andromeda10 Operational
90 days ago
100.0 % uptime
Today
EU - Andromeda10 ? Operational
90 days ago
100.0 % uptime
Today
APAC-Hosted-1 ? Operational
90 days ago
100.0 % uptime
Today
Integration Services Operational
90 days ago
100.0 % uptime
Today
License Management Operational
90 days ago
100.0 % uptime
Today
US - Remote Control Operational
90 days ago
100.0 % uptime
Today
EU - Remote Control Operational
90 days ago
100.0 % uptime
Today
APAC - Remote Control Operational
90 days ago
100.0 % uptime
Today
download.kaseya.com Operational
90 days ago
99.96 % uptime
Today
https://download.kaseya.com Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Datto BCDR - Australia - Planned Storage Node Maintenance Jul 7, 2025 04:00-08:00 EDT

We will be performing a routine maintenance to a subset of BCDR storage nodes in the Australia region on July 7th, 2025 starting at 08:00 AM UTC for an estimated 4 hours.


Please find the list of storage nodes provided below:

- server2552
- server3441
- server4864


During this period customers hosted in the Australia region will experience intermittent impacts to the following services:

- Off-Site Sync
- Off-Site Restoration


Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Posted on Jun 23, 2025 - 14:28 EDT
Jul 6, 2025

No incidents reported today.

Jul 5, 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 10:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 07:00 EDT
Scheduled - On Saturday, 5th July, maintenance is scheduled on the mentioned servers, between 07:00 AM and 11:00 AM ET.

During this maintenance, we will be deploying a new patch version VSA 9.5.23 and agents will be automatically updated to the latest version.

Release notes with fixes are available at:
https://helpdesk.kaseya.com/hc/en-gb/articles/36264323567889-9-5-23-Feature-Release-4th-July-2025

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jul 4, 09:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 5, 07:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 07:01 EDT
Scheduled - On Saturday, July 5th, maintenance is scheduled for the mentioned servers, between 07:00 AM and 11:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience.

- Cloud Operations Team

Jul 4, 09:57 EDT
Completed - The scheduled maintenance has been completed.
Jul 5, 00:35 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 5, 00:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 00:00 EDT
Scheduled - On Saturday, July 5th, System maintenance is scheduled on the mentioned servers between 12:00 AM and 4:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for the inconvenience.

- Cloud Operations Team

Jul 4, 10:04 EDT
Jul 4, 2025

No incidents reported.

Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 10:01 EDT
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2025.3

Purpose: We are excited to announce the PSA 2025.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2025.3ReleaseNotes.htm

Jun 23, 08:12 EDT
Completed - The scheduled maintenance has been completed.
Jul 3, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:00 EDT
Scheduled - We are excited to announce the Datto RMM 14.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 14.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.3.0.htm

Jun 16, 10:07 EDT
Completed - The scheduled maintenance has been completed.
Jul 3, 01:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:02 EDT
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2025.3.4

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/208114?utm_source=community-share#Comment_208114

Jul 1, 10:39 EDT
Completed - The scheduled maintenance has been completed.
Jul 3, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:01 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2025.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/208114?utm_source=community-share#Comment_208114

Jul 1, 10:38 EDT
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:00 EDT
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2025.3

Purpose: We are excited to announce the PSA 2025.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2025.3ReleaseNotes.htm

Jun 23, 08:04 EDT
Jul 2, 2025
Completed - The scheduled maintenance has been completed.
Jul 2, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:01 EDT
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2025.3.4

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/208114?utm_source=community-share#Comment_208114

Jul 1, 10:36 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2025.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/208114?utm_source=community-share#Comment_208114

Jul 1, 10:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 13:00 EDT
Scheduled - We are excited to announce the Datto RMM 14.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 14.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.3.0.htm

Jun 16, 10:14 EDT
Resolved - This incident has been resolved.
Jul 2, 17:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 15:57 EDT
Investigating - We are experiencing a partial service disruption on na1vsa28 that may prevent administrators from using one or more modules, however critical agent connectivity and administrator access is operational. Our team is working to restore functionality on the instance at this time.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team

Jul 2, 14:31 EDT
Resolved - This incident has been resolved.
Jul 2, 15:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 14:30 EDT
Investigating - We are aware of a problem where DNA routers will fail to check-in and users can experience degraded performance in the web user interface, resulting in slower load times. The Kaseya R&D Team has implemented a temporary work around to restore DNA check-ins, web UI access, and configuration updates. Currently graphs on the dna.datto.com → Status → Network Usage section will not populate with current information and in the dna.datto.com → Status → Browse Networks → More Information section will be out of date.

The Kaseya R&D Team is actively investigating the issue and working to restore optimal functionality.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 30, 20:30 EDT
Resolved - The Kaseya R&D team have deployed a fix to Network Glue that resolves all issues with pages loading and creating new networks. This issue is now resolved.
Jul 2, 14:21 EDT
Monitoring - We are aware of a problem where Network Glue pages are not loading and users are unable to create new networks.

The cause of this issue is from additional load on our back end systems.

The Kaseya R&D Team have deployed additional resources to handle this load and are monitoring performance.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 30, 13:32 EDT
Resolved - This incident has been resolved.

We can confirm that this incident was related to a third-party vendor. The vendor was able to identify and resolve the interruption, and as a result, Autotask functionality is now operational.

Jul 2, 09:45 EDT
Investigating - Our Engineering teams are currently investigating an issue where inbound emails to our AU01 & AU02 zones, which were redirected via M365, are not creating items within Autotask.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jul 2, 03:34 EDT
Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 03:00 EDT
Scheduled - We are excited to announce the Datto RMM 14.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 14.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.3.0.htm

Jun 16, 10:12 EDT
Jun 30, 2025
Resolved - This incident has been resolved.
Jun 30, 17:15 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 15:38 EDT
Investigating - Subset of VSA10 US customers may be experiencing degraded performance, which may impact administrators' ability to manage endpoints.

We are aware of the issue and our team is actively working to resolve the same.

We apologize for any inconvenience caused.

- Cloud Operations Team

Jun 30, 13:43 EDT
Resolved - This incident has been resolved.
Jun 30, 13:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 13:15 EDT
Investigating - We are aware of a problem where the BMS Service Desk Page Module is Experiencing Degraded Performance for Partners on the Vorex Subscription



The Kaseya R&D Team has been alerted to the problem and is actively investigating the root cause



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 30, 13:10 EDT
Completed - The scheduled maintenance has been completed.
Jun 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:00 EDT
Scheduled - We are excited to announce the Datto RMM 14.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 14.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.3.0.htm

Jun 16, 10:11 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Completed - The scheduled maintenance has been completed.
Jun 28, 10:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 12:19 EDT
Scheduled - On Saturday, 28th June, maintenance is scheduled on the mentioned servers, between 07:00 AM and 11:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jun 27, 08:52 EDT
Completed - The scheduled maintenance has been completed.
Jun 28, 08:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 04:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 08:13 EDT
Scheduled - On Saturday, June 28th, maintenance is scheduled on the mentioned servers between 04:00 AM and 09:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience.

-Cloud Operations Team

Jun 19, 15:46 EDT
Completed - The scheduled maintenance has been completed.
Jun 28, 04:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 03:00 EDT
Scheduled - On Saturday, 28th June, maintenance is scheduled on the mentioned servers, between 03:00 AM and 05:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jun 27, 09:12 EDT
Completed - The scheduled maintenance has been completed.
Jun 28, 02:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 EDT
Scheduled - On Saturday, 28th June, maintenance is scheduled on the mentioned servers, between 12:00 AM and 04:00 AM ET.

During this maintenance, we will be deploying a new patch version BMS v5.47.0 and access to UI will be interrupted.

Release notes with fixes are available at:
https://help.bms.kaseya.com/help-wip/Content/Release%20Notes/BMS-(v5.47.0)-June-28-2025.htm

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jun 25, 18:51 EDT
Completed - The scheduled maintenance has been completed.
Jun 28, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:02 EDT
Scheduled - On Saturday, 28th June, maintenance is scheduled on the mentioned servers, between 12:00 AM and 4:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jun 27, 06:44 EDT
Completed - The scheduled maintenance has been completed.
Jun 28, 01:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:01 EDT
Scheduled - On Saturday, June 28th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 2:00 AM ET.

No service disruption is anticipated during this maintenance.

We apologize for any inconvenience.

Jun 27, 12:32 EDT
Jun 27, 2025
Resolved - This incident has been resolved.
Jun 27, 17:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 17:12 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 16:00 EDT
Investigating - We are aware of a problem where Endpoint Backup v2 assets can experience failures when attempting to load the user interface, perform a backup or a restore.


The Kaseya R&D Team is currently investigating this issue.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 27, 14:31 EDT
Resolved - This incident has been resolved.
Jun 27, 16:06 EDT
Identified - We are aware of a problem where Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure assets can experience screenshot failures in the US-East region.


The Kaseya R&D Team has identified the issue and is working towards a resolution.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 27, 12:02 EDT
Resolved - This incident has been resolved.
Jun 27, 12:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 11:06 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 08:54 EDT
Update - We are continuing to investigate this issue.
Jun 27, 05:01 EDT
Investigating - We are currently investigating this issue as a priority
Jun 27, 05:00 EDT
Completed - The scheduled maintenance has been completed.
Jun 27, 11:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 10:00 EDT
Scheduled - On Friday, 27th June, maintenance is scheduled on the mentioned servers, between 10:00 AM and 02:00 PM ET.

During this maintenance, we will be deploying a new patch version BMS v5.47.0 and access to UI will be interrupted.

Release notes with fixes are available at:
https://help.bms.kaseya.com/help-wip/Content/Release%20Notes/BMS-(v5.47.0)-June-28-2025.htm

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jun 25, 18:19 EDT
Postmortem - Read details
Jul 2, 09:33 EDT
Resolved - This incident has been resolved.
Jun 27, 11:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 09:13 EDT
Investigating - We are aware of a problem where the device-level activities card, and global activity log are failing to load results in the UI on Datto RMM on Merlot.

The Kaseya R&D Team currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 27, 06:01 EDT
Jun 26, 2025
Completed - The scheduled maintenance has been completed.
Jun 26, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 16:00 EDT
Scheduled - We will be performing a maintenance to Autotask PSA on Thursday, June 26th starting at 4:00pm EST for an estimated 5 hours.

During the maintenance period, Autotask customers can expect a brief interruption in service (up to 15 minutes).

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jun 20, 13:17 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 13:00 EDT
Scheduled - We are excited to announce the Datto RMM 14.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 14.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.3.0.htm

Jun 16, 10:09 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 16:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 15:00 EDT
Scheduled - On Thursday, June 26th, maintenance is scheduled on the mentioned servers between 3:00 PM and 8:00 PM ET.

During this maintenance, access to UI will be interrupted for approximately 30 Minutes.

We apologize for any inconvenience.

- DevOps Team

Jun 26, 13:37 EDT
Resolved - This incident has been resolved.
Jun 26, 14:17 EDT
Update - SharePoint backup success rates on the pod have returned to normal. The Kaseya R&D team is continuing to monitor.
Jun 25, 09:28 EDT
Monitoring - The Kaseya R&D team has implemented configuration changes on the pod to address the issue and are monitoring the results.
Jun 24, 16:05 EDT
Identified - The issue has been identified and the Kaseya R&D team is working to implement changes to address it.
Jun 24, 14:05 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'use1-saas-p4' are experiencing degraded backup performance for SharePoint services.


The Kaseya R&D Team is actively investigating.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Jun 24, 11:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 11:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 10:00 EDT
Scheduled - On Thursday, June 26th, System maintenance is scheduled for the mentioned servers between 10:00 AM and 12:00 PM ET.

No service disruption is anticipated during this maintenance.

We apologize for any inconvenience.

Jun 25, 17:07 EDT
Update - The scheduled maintenance has been completed.
Jun 26, 08:30 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 08:00 EDT
Update - Maintenance has been extended by 30 minutes until 08:30 AM ET.

We apologize for any inconvenience this may have caused.

Jun 26, 07:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 EDT
Scheduled - On Thursday, June 26th, maintenance is scheduled on Kaseya Store server between 5:00 AM to 8:00 EST.

During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service.

We apologize for any inconvenience this may cause.

Jun 25, 12:53 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 07:50 EDT
Update - Maintenance has been extended by one hour until 08:00 AM ET.

We apologize for any inconvenience this may have caused.

Jun 26, 06:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 03:30 EDT
Scheduled - We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.

Maintenance Schedule:
Version: Release v2.47.0
Start Time: Thursday, 26th June 2025, at 3:30 AM (EDT)
Duration: Approximately 3 hours 30 minutes

What You Need to Know:
- Service Availability: No service disruption is anticipated during this maintenance. All KaseyaOne functionalities will remain accessible.
- Affected Components: KaseyaOne platform

Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.

Should you have any questions or require assistance, please contact our support team at support@kaseya.com or +1(934) 666-9708.

Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively.

Jun 25, 13:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 04:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 03:00 EDT
Scheduled - On Thursday, 26th June, maintenance is scheduled on the mentioned servers, between 03:00 AM and 05:00 AM ET.

During this maintenance, access to UI will be interrupted for approximately 30 Minutes.

We apologize for any inconvenience this may cause.

-Cloud Operations Team

Jun 25, 20:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:02 EDT
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2025.3

Purpose: We are excited to announce the PSA 2025.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2025.3ReleaseNotes.htm

Jun 23, 07:59 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:02 EDT
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2025.3.3

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/208005?utm_source=community-share#Comment_208005

Jun 23, 07:57 EDT
Completed - The scheduled maintenance has been completed.
Jun 26, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2025.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/208005?utm_source=community-share#Comment_208005

Jun 23, 07:55 EDT
Jun 25, 2025
Completed - The scheduled maintenance has been completed.
Jun 25, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 15:01 EDT
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2025.3.3

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/208005?utm_source=community-share#Comment_208005

Jun 23, 07:53 EDT
Completed - The scheduled maintenance has been completed.
Jun 25, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 15:00 EDT
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2025.3.3
Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/208005?utm_source=community-share#Comment_208005

Jun 23, 07:49 EDT
Completed - The scheduled maintenance has been completed.
Jun 25, 15:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 15:02 EDT
Scheduled - On Wednesday, June 25th, System maintenance is scheduled for the mentioned servers between 3:00 PM and 5:00 PM ET.

No service disruption is anticipated during this maintenance.

We apologize for any inconvenience.

Jun 25, 13:13 EDT
Jun 24, 2025
Completed - The scheduled maintenance has been completed.
Jun 24, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 16:00 EDT
Scheduled - We will be performing a maintenance to Autotask PSA on Tuesday, June 24th starting at 4:00pm EST for an estimated 5 hours.

During the maintenance period, Autotask customers can expect a brief interruption in service (up to 5 minutes).

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jun 20, 13:14 EDT
Completed - The scheduled maintenance has been completed.
Jun 24, 14:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 12:00 EDT
Scheduled - On Tuesday, June 24th, System maintenance is scheduled for mentioned servers, between 12:00 PM and 05:00 PM ET.

During this maintenance, we will be updating the VSA10 version from 10.18 to 10.19. However, the anticipated downtime is minimal.

Release Notes: https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2025/10.19.htm

We apologize for any inconvenience.

- Cloud Operations Team

Jun 23, 13:46 EDT
Resolved - This incident has been resolved.
Jun 24, 10:13 EDT
Investigating - We are aware of the issue where API calls are returning the invalid token with 401 error code and our internal team are investigating the issue
Jun 23, 19:41 EDT
Completed - The scheduled maintenance has been completed.
Jun 24, 04:38 EDT
Update - Maintenance has been extended till 05:00 am EST.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jun 24, 03:52 EDT
Update - Maintenance has been extended till 04:00 am EST.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jun 24, 02:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 01:10 EDT
Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Tuesday, 24th June 2025, between 01:00 AM and 03:00 AM ET.

Please be advised that we are performing scheduled maintenance.

Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.

Jun 24, 01:10 EDT
Jun 23, 2025
Completed - The scheduled maintenance has been completed.
Jun 23, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 16:00 EDT
Scheduled - We will be performing a maintenance to Autotask PSA on Monday, June 23rd starting at 4:00pm EST for an estimated 5 hours.

During the maintenance period, Autotask customers can expect a brief interruption in service (up to 5 minutes).

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Jun 20, 13:11 EDT
Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 06:00 EDT
Scheduled - We are excited to announce the Datto RMM 14.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 14.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.3.0.htm

Jun 16, 10:06 EDT
Jun 22, 2025

No incidents reported.