Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p1'
Update - The backup cadence on pod 'gbe2-saas-p1' has been restored to 3x daily backups and all services are currently processing new backups normally. Our R&D team is closely monitoring for any issues.
Jul 17, 2026 - 16:03 EDT
Update - The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day and backup success rates remain stable. Our R&D team has finished deploying additional improvements to further address the issue and they are actively monitoring the results. Backup cadence will be reverted to 3x daily backups as soon as it is safe and reliable for all customers hosted on the pod.
Jul 02, 2026 - 14:31 EDT
Update - The backup cadence for pod ‘gbe2‑saas‑p1’ is still temporarily set to 2x backups per day. Backups are running normally and backup success rates remain stable. Our R&D team will increase backup cadence to 3x backups per day once it’s safe and reliable for all customers on the pod.
Jun 23, 2026 - 14:31 EDT
Update - The backup cadence on pod 'gbe2‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. Backups are running normally and success rate metrics remain stable. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 15, 2026 - 11:00 EDT
Update - SharePoint and Teams backup success rates on pod 'gbe2-saas-p1' continue to remain stable at 2x backups per day. Our R&D team is continuing to monitor and the 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 11, 2026 - 15:46 EDT
Update - All backups continue to process normally on pod 'gbe2‑saas‑p1' while the backup cadence remains temporarily set to 2x daily backups to maintain high backup success rates. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
Jun 10, 2026 - 10:40 EDT
Monitoring - Backup success rate metrics for SharePoint and Teams services on pod 'gbe2-saas-p1' have returned to normal and our R&D team is continuing to monitor for any other issues.
Jun 10, 2026 - 08:48 EDT
Update - Backup success rate metrics for SharePoint and Teams services on pod 'gbe2-saas-p1' are improving and our R&D team is continuing to monitor pod performance as it recovers.
Jun 09, 2026 - 09:19 EDT
Identified - The backup cadence on pod 'gbe2‑saas‑p1' has been temporarily set to 2x daily backups to maintain high success rates.

The 3x daily backup cadence will be restored once it is stable and reliable for all customers.

The Kaseya R&D Team will continue to monitor pod performance.
Jun 08, 2026 - 11:37 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'gbe2-saas-p1' are experiencing backup performance degradation for some SharePoint services.

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 08, 2026 - 09:31 EDT
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p0'
Update - Backup success rates for Teams have returned to normal. All other services continue to backup normally. Our R&D team is continuing to monitor for any other issues.
Jul 17, 2026 - 10:12 EDT
Update - Our R&D team has implemented additional changes to further address this issue. SharePoint services have recovered and our R&D team continues to monitor as Teams backup success rates improve.
Jul 13, 2026 - 15:55 EDT
Update - We are continuing to monitor for any further issues.
Jul 09, 2026 - 08:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 08, 2026 - 10:05 EDT
Investigating - We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some SharePoint and Teams services.

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 08, 2026 - 08:37 EDT

About This Site

Welcome to the Kaseya home for real-time and historical data on product and system performance

Uptime over the past 90 days. View historical uptime.
Audit For IT Operational
90 days ago
100.0 % uptime
Today
BitDefender Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release Operational
90 days ago
100.0 % uptime
Today
America East Operational
90 days ago
100.0 % uptime
Today
America East 2 Operational
90 days ago
100.0 % uptime
Today
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West Operational
90 days ago
100.0 % uptime
Today
America West 2 Operational
90 days ago
100.0 % uptime
Today
America West 3 Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand 4 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK 2 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
UK03 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand Operational
90 days ago
100.0 % uptime
Today
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
Australia/ New Zealand 3 (Sydney Datacenter) Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) Operational
90 days ago
100.0 % uptime
Today
Spanish (Español) Operational
90 days ago
100.0 % uptime
Today
Report Data Warehouse Operational
90 days ago
100.0 % uptime
Today
AT01 Operational
90 days ago
100.0 % uptime
Today
BMS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
BullPhish ID Operational
90 days ago
100.0 % uptime
Today
Connectbooster Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Point of Sale Operational
90 days ago
100.0 % uptime
Today
Secure Payments Operational
90 days ago
100.0 % uptime
Today
Dark Web ID Operational
90 days ago
100.0 % uptime
Today
Datto AV Operational
90 days ago
100.0 % uptime
Today
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Agent Connection Operational
90 days ago
100.0 % uptime
Today
Detection Engine Operational
90 days ago
100.0 % uptime
Today
Notification Engine Operational
90 days ago
100.0 % uptime
Today
Reporting Engine Operational
90 days ago
100.0 % uptime
Today
Datto BCDR Devices Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Device Check-in Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Off-Site Synchronization Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Device Web UI Operational
90 days ago
100.0 % uptime
Today
New Agent Install / Registration Operational
90 days ago
100.0 % uptime
Today
Device Hardware Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery Team Operational
90 days ago
100.0 % uptime
Today
Off-Site Recovery Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Backup for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Device Check-in Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup with Disaster Recovery Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
90 days ago
100.0 % uptime
Today
Datto / Unitrends Endpoint Backup for PCs Operational
90 days ago
100.0 % uptime
Today
Agent Registration Operational
90 days ago
100.0 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Datto File Protection Operational
90 days ago
99.99 % uptime
Today
US8 Operational
90 days ago
99.99 % uptime
Today
EU10 Operational
90 days ago
100.0 % uptime
Today
EU11 Operational
90 days ago
100.0 % uptime
Today
EU12 Operational
90 days ago
100.0 % uptime
Today
AU14 Operational
90 days ago
100.0 % uptime
Today
CA13 Operational
90 days ago
100.0 % uptime
Today
US9 Operational
90 days ago
99.99 % uptime
Today
US17 Operational
90 days ago
99.99 % uptime
Today
Datto Partner Portal Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Status Components Operational
90 days ago
100.0 % uptime
Today
User Account Management Operational
90 days ago
100.0 % uptime
Today
Datto Networking Operational
90 days ago
99.99 % uptime
Today
Network Manager Operational
90 days ago
100.0 % uptime
Today
Routers Operational
90 days ago
100.0 % uptime
Today
Switches Operational
90 days ago
100.0 % uptime
Today
Access Points Operational
90 days ago
100.0 % uptime
Today
Managed Power Operational
90 days ago
100.0 % uptime
Today
CloudTrax Operational
90 days ago
100.0 % uptime
Today
Secure Edge Operational
90 days ago
99.98 % uptime
Today
Datto RMM Operational
90 days ago
99.92 % uptime
Today
Pinotage (EU1) Operational
90 days ago
100.0 % uptime
Today
Merlot (EU2) Operational
90 days ago
100.0 % uptime
Today
Zinfandel (US West) Operational
90 days ago
99.99 % uptime
Today
Concord (US East) Operational
90 days ago
100.0 % uptime
Today
Syrah (APAC) Operational
90 days ago
99.9 % uptime
Today
Vidal (US East) Operational
90 days ago
99.58 % uptime
Today
Software Catalog Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Portal Login & Dashboards Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
90 days ago
100.0 % uptime
Today
Scanning System Operational
90 days ago
100.0 % uptime
Today
Lucky Meter Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Degraded Performance
90 days ago
96.95 % uptime
Today
SaaS Protection Backups Degraded Performance
90 days ago
95.42 % uptime
Today
SaaS Protection Console Login Operational
90 days ago
96.58 % uptime
Today
SaaS Protection Seat Management Operational
90 days ago
96.37 % uptime
Today
SaaS Protection Client Onboarding Operational
90 days ago
98.41 % uptime
Today
SaaS Protection Report Delivery Operational
90 days ago
98.54 % uptime
Today
SaaS Protection Restores/Exports Operational
90 days ago
96.34 % uptime
Today
Datto Workplace Operational
90 days ago
99.98 % uptime
Today
AU5 Operational
90 days ago
99.86 % uptime
Today
CA3 Operational
90 days ago
100.0 % uptime
Today
EU2 Operational
90 days ago
100.0 % uptime
Today
EU4 Operational
90 days ago
99.99 % uptime
Today
EU7 Operational
90 days ago
99.99 % uptime
Today
EU16 Operational
90 days ago
99.99 % uptime
Today
US1 Operational
90 days ago
99.99 % uptime
Today
US6 Operational
90 days ago
99.99 % uptime
Today
US15 Operational
90 days ago
99.99 % uptime
Today
Endpoint Backup V2 Operational
90 days ago
98.48 % uptime
Today
Backup Operational
90 days ago
97.88 % uptime
Today
Agent Registration Operational
90 days ago
98.79 % uptime
Today
Restore Operational
90 days ago
98.79 % uptime
Today
Graphus Operational
90 days ago
100.0 % uptime
Today
INKY Operational
90 days ago
99.99 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
99.99 % uptime
Today
Internal Systems Operational
90 days ago
100.0 % uptime
Today
IT Glue Operational
90 days ago
100.0 % uptime
Today
North America Primary Application Services Operational
90 days ago
100.0 % uptime
Today
European Union Primary Application Services Operational
90 days ago
100.0 % uptime
Today
Australia Primary Application Services Operational
90 days ago
100.0 % uptime
Today
North America Primary File Services Operational
90 days ago
100.0 % uptime
Today
European Union Primary File Services Operational
90 days ago
100.0 % uptime
Today
Australia Primary File Services Operational
90 days ago
100.0 % uptime
Today
My Glue Operational
90 days ago
100.0 % uptime
Today
Network Glue Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
90 days ago
100.0 % uptime
Today
KB and Support Portal Operational
90 days ago
100.0 % uptime
Today
Continuity Application Services Operational
90 days ago
100.0 % uptime
Today
KaseyaOne Operational
90 days ago
99.98 % uptime
Today
Kaseya.com Operational
90 days ago
100.0 % uptime
Today
Kaseya Help Desk Services Operational
90 days ago
100.0 % uptime
Today
Phones Operational
90 days ago
100.0 % uptime
Today
Ticketing System Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Kaseya MDM Operational
90 days ago
100.0 % uptime
Today
Kaseya Product Support Contact Center Operational
90 days ago
100.0 % uptime
Today
Ticket Entry Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Knowledge Articles Operational
90 days ago
100.0 % uptime
Today
Global Search Operational
90 days ago
100.0 % uptime
Today
Kaseya Store Operational
90 days ago
99.98 % uptime
Today
Kaseya Quote Manager Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Kaseya University Operational
90 days ago
100.0 % uptime
Today
myITprocess Operational
90 days ago
100.0 % uptime
Today
Rapidfire Tools Operational
90 days ago
100.0 % uptime
Today
Compliance Manager (GRC) Operational
90 days ago
100.0 % uptime
Today
Compliance Manager (Legacy) Operational
90 days ago
100.0 % uptime
Today
CyberHawk Operational
90 days ago
100.0 % uptime
Today
Email2Ticket Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Network Detective Operational
90 days ago
100.0 % uptime
Today
VulScan Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
RocketCyber Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
SaaS Alerts Operational
90 days ago
99.85 % uptime
Today
Manage Operational
90 days ago
98.81 % uptime
Today
Respond Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Unify Operational
90 days ago
100.0 % uptime
Today
Fortify Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Support KB Operational
90 days ago
100.0 % uptime
Today
Corporate Website Operational
90 days ago
100.0 % uptime
Today
Spanning Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for O365 Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for GSuite Operational
90 days ago
100.0 % uptime
Today
Spanning Backup for Salesforce Operational
90 days ago
100.0 % uptime
Today
Spanning Uniview Portal Operational
90 days ago
100.0 % uptime
Today
Uniview Unified Backup Portal Operational
90 days ago
99.98 % uptime
Today
Unitrends Cloud Services Operational
90 days ago
100.0 % uptime
Today
FRA3 - Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
NA1 - Atlanta, GA Operational
90 days ago
100.0 % uptime
Today
NA3 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
CAE2 - Montreal, CA Operational
90 days ago
100.0 % uptime
Today
US - EAST Operational
90 days ago
100.0 % uptime
Today
US - WEST Operational
90 days ago
100.0 % uptime
Today
AUE2 - Sydney, AU Operational
90 days ago
100.0 % uptime
Today
GBE2 - London, UK Operational
90 days ago
100.0 % uptime
Today
DES01 - Munich, EU Operational
90 days ago
100.0 % uptime
Today
UTMSP Operational
90 days ago
100.0 % uptime
Today
backup.net Operational
90 days ago
100.0 % uptime
Today
Vorex Operational
90 days ago
100.0 % uptime
Today
vPenTest Operational
90 days ago
100.0 % uptime
Today
VSA 9 Operational
90 days ago
99.99 % uptime
Today
US - IAD2VSA01 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA02 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA03 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA04 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA06 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA07 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA08 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA09 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA10 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA12 Operational
90 days ago
100.0 % uptime
Today
US - IAD2VSA33 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA01 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA02 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA03 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA04 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA05 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA06 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA07 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA08 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA09 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA10 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA105 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA106 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA107 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA108 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA11 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA112 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA113 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA115 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA116 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA117 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA12 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA13 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA14 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA16 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA17 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA18 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA19 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA20 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA21 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA22 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA23 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA24 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA25 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA26 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA27 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA28 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA29 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA30 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA31 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA32 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA33 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA34 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA35 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA36 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA37 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA38 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA39 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSA40 Operational
90 days ago
100.0 % uptime
Today
UK - EMEAVSATRIAL07 Operational
90 days ago
100.0 % uptime
Today
US - NA1VSATRIAL03 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS02 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS04 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS05 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS06 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS08 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS09 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS12 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS16 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS17 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS19 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS20 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS22 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS24 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS25 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS26 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS27 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS28 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS29 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS34 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS35 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS36 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS37 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS38 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS39 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS40 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS41 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS42 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS43 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS44 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS46 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS47 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS48 Operational
90 days ago
100.0 % uptime
Today
UK - SAAS49 Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA109 Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA110 Operational
90 days ago
100.0 % uptime
Today
UK - UKVSA111 Operational
90 days ago
100.0 % uptime
Today
UK - VSA120 Operational
90 days ago
100.0 % uptime
Today
UK - VSA129 Operational
90 days ago
100.0 % uptime
Today
Aquila Operational
90 days ago
100.0 % uptime
Today
Lynx01 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - EU01 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA01 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA02 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA03 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA04 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA05 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA06 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA07 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA08 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA09 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA10 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA11 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA12 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA13 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA14 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA15 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA16 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA17 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA20 Operational
90 days ago
100.0 % uptime
Today
EU - EUVSA21 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS01 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS03 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS07 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS10 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS11 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS14 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS18 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS21 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS23 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS30 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS32 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS33 Operational
90 days ago
100.0 % uptime
Today
EU - SAAS45 Operational
90 days ago
100.0 % uptime
Today
EU - VSA114 Operational
90 days ago
100.0 % uptime
Today
EU-TRIAL1002 Operational
90 days ago
100.0 % uptime
Today
EU-VSA128 Operational
90 days ago
100.0 % uptime
Today
ELOQUIO Operational
90 days ago
100.0 % uptime
Today
SYD2 - RSSPRM Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA139 Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA140 Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA144 Operational
90 days ago
100.0 % uptime
Today
SYD2 - VSA145 Operational
90 days ago
100.0 % uptime
Today
SYD2-TRIAL1003 Operational
90 days ago
100.0 % uptime
Today
AU - Genesis Operational
90 days ago
100.0 % uptime
Today
AU - GONG001 Operational
90 days ago
100.0 % uptime
Today
AU-OTA Operational
90 days ago
100.0 % uptime
Today
US - Noc-Assist Operational
90 days ago
100.0 % uptime
Today
US - Phoenix Operational
90 days ago
100.0 % uptime
Today
US - RIM CE Operational
90 days ago
100.0 % uptime
Today
US - RIM DQ Operational
90 days ago
100.0 % uptime
Today
US - SAAS15 Operational
90 days ago
100.0 % uptime
Today
US - TRIAL1001 Operational
90 days ago
100.0 % uptime
Today
US - VSA118 Operational
90 days ago
100.0 % uptime
Today
US - VSA119 Operational
90 days ago
100.0 % uptime
Today
US - VSA121 Operational
90 days ago
100.0 % uptime
Today
US - VSA122 Operational
90 days ago
100.0 % uptime
Today
US - VSA125 Operational
90 days ago
100.0 % uptime
Today
US - VSA126 Operational
90 days ago
100.0 % uptime
Today
US - VSA130 Operational
90 days ago
100.0 % uptime
Today
US - VSA131 Operational
90 days ago
100.0 % uptime
Today
US - VSA132 Operational
90 days ago
100.0 % uptime
Today
US - VSA133 Operational
90 days ago
100.0 % uptime
Today
US - VSA134 Operational
90 days ago
100.0 % uptime
Today
US - VSA135 Operational
90 days ago
100.0 % uptime
Today
US - VSA136 Operational
90 days ago
100.0 % uptime
Today
US - VSA138 Operational
90 days ago
100.0 % uptime
Today
US - VSA141 Operational
90 days ago
100.0 % uptime
Today
US - VSA142 Operational
90 days ago
100.0 % uptime
Today
US - VSA143 Operational
90 days ago
100.0 % uptime
Today
US - VSA146 Operational
90 days ago
99.95 % uptime
Today
US - Wakanda Operational
90 days ago
100.0 % uptime
Today
US-EBS01 Operational
90 days ago
100.0 % uptime
Today
US-EDATECH01 Operational
90 days ago
100.0 % uptime
Today
US-GSENTKASEYA01 Operational
90 days ago
100.0 % uptime
Today
US-VSA123 Operational
90 days ago
100.0 % uptime
Today
US-VSA124 Operational
90 days ago
100.0 % uptime
Today
US-VSA127 Operational
90 days ago
100.0 % uptime
Today
Leo06 Operational
90 days ago
100.0 % uptime
Today
Leo45 Operational
90 days ago
100.0 % uptime
Today
PHILKAS01 Operational
90 days ago
100.0 % uptime
Today
Tatooine01 Operational
90 days ago
100.0 % uptime
Today
Tatooine02 Operational
90 days ago
100.0 % uptime
Today
Tatooine03 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US01 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US02 Operational
90 days ago
100.0 % uptime
Today
Andromeda02 - US03 Operational
90 days ago
100.0 % uptime
Today
Andromeda01 Operational
90 days ago
100.0 % uptime
Today
Andromeda04 Operational
90 days ago
100.0 % uptime
Today
CyberTek Operational
90 days ago
100.0 % uptime
Today
Draco01 Operational
90 days ago
100.0 % uptime
Today
US -RIM CE2 Operational
90 days ago
100.0 % uptime
Today
US - CGSINC Operational
90 days ago
100.0 % uptime
Today
US - ABCPES Operational
90 days ago
100.0 % uptime
Today
US - Revan01 Operational
90 days ago
100.0 % uptime
Today
US - Revan02 Operational
90 days ago
100.0 % uptime
Today
US - ABCPES02 Operational
90 days ago
100.0 % uptime
Today
US - RIM CE3 Operational
90 days ago
100.0 % uptime
Today
Kaseya Software Deployment and Update Operational
90 days ago
100.0 % uptime
Today
Software Catalog Operational
90 days ago
100.0 % uptime
Today
US - RIM CE4 Operational
90 days ago
100.0 % uptime
Today
VSA X Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
US - Andromeda10 Operational
90 days ago
100.0 % uptime
Today
EU - Andromeda10 Operational
90 days ago
100.0 % uptime
Today
APAC-Hosted-1 Operational
90 days ago
100.0 % uptime
Today
Integration Services Operational
90 days ago
100.0 % uptime
Today
License Management Operational
90 days ago
100.0 % uptime
Today
US - Remote Control Operational
90 days ago
100.0 % uptime
Today
EU - Remote Control Operational
90 days ago
100.0 % uptime
Today
APAC - Remote Control Operational
90 days ago
100.0 % uptime
Today
Software Catalog Operational
90 days ago
100.0 % uptime
Today
downloads.datto.com Operational
90 days ago
100.0 % uptime
Today
https://download.kaseya.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RMM - Syrah (APAC) - Platform Maintenance Jul 20, 2026 10:00-11:00 EDT

In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.
Posted on Jul 19, 2026 - 17:20 EDT

Kaseya - US East/US West Regions - Scheduled Support Phone Maintenance Jul 26, 2026 01:00-05:00 EDT

We will be performing a routine maintenance to the Kaseya Support Phone System in the US East + West Regions on Sunday 07/26/2026, starting at 1 a.m. EST for an estimated 4 hours

During this maintenance window, you may experience brief, intermittent downtime for systems and related to Kaseya Support Phone services during this time

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Posted on Jul 15, 2026 - 15:08 EDT
Jul 20, 2026

No incidents reported today.

Jul 19, 2026
Kaseya - EMEA Region - Scheduled Network Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 EDT
Scheduled - We will be performing a network infrastructure upgrade on 07/19/2026. Starting at 3 a.m. GMT+1 for an estimated 2 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Jul 17, 14:30 EDT
Jul 18, 2026
Autotask - All Zones - Server Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 18, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 EDT
Scheduled - We will be performing server maintenance to Autotask on Saturday, July 18th starting at 5:00pm EDT for an estimated 4 hours.

During the maintenance period, Autotask customers may be briefly logged out, and the Data Warehouse may be unavailable for up to 10 minutes.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Jul 13, 14:20 EDT
VSA9 - Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 09:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 EDT
Scheduled - On Saturday, July 18th, System maintenance is scheduled for the mentioned servers, between 07:00 AM and 11:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 17, 08:07 EDT
VSA9 - VSA Patch Release v9.5.26 - ABCPES
Completed - The scheduled maintenance has been completed.
Jul 18, 09:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:01 EDT
Scheduled - On Saturday, 18th July, maintenance is scheduled on the mentioned servers, between 07:00 AM and 11:00 AM ET.

During this maintenance, we will be deploying a new patch version VSA 9.5.26 and agents will be automatically updated to the latest version.

Release Notes with fixes are available.

We apologize for any inconvenience this may cause.

-Cloud Operations Team
Jul 14, 10:01 EDT
VSA10 - Scheduled System Maintenance US & EU
Completed - The scheduled maintenance has been completed.
Jul 18, 04:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:01 EDT
Scheduled - On Saturday, July 18th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 04:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

-Cloud operations team
Jul 17, 09:00 EDT
VSA9 - VSA Patch Release v9.5.26 - RIM
Completed - The scheduled maintenance has been completed.
Jul 18, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 EDT
Scheduled - Maintenance is scheduled on the mentioned servers between Friday, July 17th, 11:00 PM ET and Saturday, July 18th, 3:00 AM ET.

During this maintenance, we will be deploying a new patch version, VSA 9.5.26, and agents will be automatically updated to the latest version.

Release Notes with fixes are available.

We apologize for any inconvenience this may cause.

-Cloud Operations Team
Jul 1, 06:21 EDT
BMS and Vorex - Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 01:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 EDT
Scheduled - On Saturday, July 18th, maintenance will be performed on the mentioned servers from 12:00 AM to 4:00 AM ET.

During this window, access to the UI will be temporarily unavailable.

We apologize for any inconvenience.
Jul 17, 07:09 EDT
Jul 17, 2026
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 EDT
Scheduled - On Friday, July 17th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 14, 08:30 EDT
Endpoint Backup v2 - Subset of Endpoint Backup v2 assets are experiencing slow or incomplete backups due to 504 Gateway Timeout errors.
Resolved - This incident has been resolved.
Jul 17, 14:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 11:58 EDT
Investigating - We are aware of a problem where Endpoint Backup v2 assets can experience slow or failed backups due to a "504 Gateway Timeout" error.


The Kaseya R&D Team is currently investigating the issue and working towards a resolution.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 16, 09:59 EDT
Datto BCDR - Planned Maintenance for US Region Infrastructure: Server4884 and Server5783
Completed - The scheduled maintenance has been completed.
Jul 17, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 11:30 EDT
Scheduled - We will be performing a routine maintenance to Datto BCDR server4884 and server5783 on 07/17/2026 starting at 04:30 PM UTC for an estimated 1 hour.


During this downtime you may experience an impact to systems and related services to offsite synchronization and offsite virtualizations.


Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Jul 17, 10:51 EDT
VSA10 - Scheduled System Maintenance - APAC
Completed - The scheduled maintenance has been completed.
Jul 17, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:01 EDT
Scheduled - On Friday, 17th July, System maintenance is scheduled for the mentioned servers between 10:00 AM and 02:00 PM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience this may cause.

-Cloud Operations Team
Jul 17, 08:56 EDT
BMS APAC - Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 EDT
Scheduled - On Friday, July 17th, maintenance is scheduled on the mentioned servers between 10:00 AM and 02:00 PM ET.

During this maintenance, access to the UI will be interrupted for approximately 30 minutes.

We apologize for any inconvenience.

- Cloud Operations Team
Jul 16, 12:33 EDT
Jul 16, 2026
Kaseya - EMEA Region - Scheduled Network Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 16:00 EDT
Scheduled - We will be performing a network infrastructure upgrade on 07/16/2026. Starting at 10 p.m. GMT+1 for an estimated 4 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Jul 14, 12:23 EDT
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT
Scheduled - On Thursday, July 16th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 14, 08:29 EDT
Autotask - AU01, AU02, AU03, AU04 - Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:01 EDT
Scheduled - We will be performing a routine maintenance to Autotask on Thursday 16th July, starting at 08:00 EST for an estimated 1 hour.

During this maintenance window, you may experience brief, intermittent downtime for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Jul 14, 05:23 EDT
Scheduled Maintenance - UTMSP/ UniView
Completed - The scheduled maintenance has been completed.
Jul 16, 07:47 EDT
Update - The maintenance window has been extended until 8:00 AM EDT.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

– Cloud Operations Team
Jul 16, 06:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 EDT
Scheduled - Maintenance is scheduled for UTMSP/UniView servers on Thursday 16th July 2026, between 3:00 AM to 7:00 AM EDT.

Please be advised that we are performing scheduled maintenance.

Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.

We apologize for any inconvenience this may cause.

-Cloud Operations Team.
Jul 15, 14:49 EDT
Jul 15, 2026
KaseyaOne - Schedule Maintenance
Postmortem - Read details
Jul 17, 10:55 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 23:29 EDT
Update - Maintenance has been extended until 12:00 AM EDT.
Jul 15, 22:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 EDT
Scheduled - We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.

Maintenance Schedule:
Start Time: Wednesday, 15th July 2026 at 9:00 PM (EDT)
Duration: Approximately 2 hours

What You Need to Know:

- Affected Components: KaseyaOne platform

Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.

Should you have any questions or require assistance, please contact our support team at +1(934) 666-9708 or Submit Support Ticket

Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively
Jul 14, 06:06 EDT
Autotask - AT01, LR01, AE01, AE02, AE03, AW01, AW02, AW03, ES01 - Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:01 EDT
Scheduled - We will be performing a routine maintenance to Autotask on Wednesday 15th July, starting at 21:00 EST for an estimated 2 hours.

During this maintenance window, you may experience brief, intermittent downtime for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Jul 14, 05:20 EDT
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 15, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 08:00 EDT
Scheduled - On Wednesday, July 15th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 14, 08:27 EDT
Autotask - UK01, UK02, UK03, UKLR01, EU1, DE1 - Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 15:00 EDT
Scheduled - We will be performing a routine maintenance to Autotask on Wednesday 15th July, starting at 15:00 EST for an estimated 2 hours.

During this maintenance window, you may experience brief, intermittent downtime for systems and related services for Autotask.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Jul 14, 05:16 EDT
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
Resolved - This incident has been resolved.
Jul 15, 11:03 EDT
Update - Backup cadence on pod 'cae1-saas-p0' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.
Jul 2, 14:31 EDT
Update - Our R&D team has increased the daily backup cadence on pod 'cae1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
Jun 26, 08:44 EDT
Update - The backup cadence on pod 'cae1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 15:22 EDT
Update - Daily backup cadence on pod ‘cae1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 15:54 EDT
Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.

The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.

Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 09:46 EDT
Update - To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.

Backup completion percentages remain stable, and we’re monitoring the situation closely.

We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 1, 17:01 EDT
Update - Teams backup success rates have stabilized after the recent changes that were implemented.

The Kaseya R&D team is monitoring.
Jun 18, 11:46 EDT
Update - Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.

While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
Jun 10, 15:32 EDT
Update - Teams backup success rates have stabilized on the pod.

The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
Jun 9, 08:37 EDT
Update - The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
Jun 6, 16:00 EDT
Update - Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.

The Kaseya R&D team is monitoring results.
Jun 5, 11:22 EDT
Update - Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
Jun 2, 16:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 08:18 EDT
Investigating - We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.


The Kaseya R&D Team is actively investigating.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
May 30, 10:16 EDT
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'
Resolved - This incident has been resolved.
Jul 15, 11:03 EDT
Update - Backup cadence on pod 'des1-saas-p0' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.
Jul 2, 14:31 EDT
Update - Our R&D team has increased the daily backup cadence on pod 'des1-saas-p0' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
Jun 15, 11:27 EDT
Update - The backup cadence on pod 'des1‑saas‑p0' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 15:23 EDT
Update - Daily backup cadence on pod ‘des1‑saas‑p0’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 15:54 EDT
Update - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.

The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.

Backup success rates remain stable and the R&D team is continuing to monitor.
Oct 30, 09:45 EDT
Update - While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.

Backup completion percentages remain stable, and we’re monitoring the situation closely.

We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
Jul 17, 09:11 EDT
Monitoring - Configuration changes have been implemented to address the issue and SharePoint backups are stable.

The Kaseya R&D team is monitoring.
Jul 16, 08:43 EDT
Identified - The Kaseya R&D team has identified the issue and are actively working to resolve it.
Jul 14, 12:59 EDT
Investigating - We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.


The Kaseya R&D Team is currently investigating this issue.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 14, 09:29 EDT
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'
Resolved - This incident has been resolved.
Jul 15, 11:02 EDT
Update - Backup cadence on pod 'des1-saas-p1' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.
Jul 2, 14:31 EDT
Update - Our R&D team has increased the daily backup cadence on pod 'des1-saas-p1' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
Jun 15, 11:27 EDT
Update - The backup cadence on pod 'des1‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
May 14, 15:24 EDT
Update - After monitoring over the weekend, all services are backing up normally at 2x backup per day again. Our R&D teams are continuing to develop and test improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Apr 20, 08:47 EDT
Update - We are aware of additional reports of backup performance degradation affecting SharePoint services on pod 'des1-saas-p1'. Our R&D team has implemented changes to address the issue and are monitoring.
Apr 17, 10:03 EDT
Update - Daily backup cadence on pod ‘des1‑saas‑p1’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
Mar 25, 15:55 EDT
Monitoring - Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.
Mar 18, 15:32 EDT
Update - Backups remain stable at 2x backups per day and our R&D team is continuing to monitor closely. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Mar 16, 14:35 EDT
Update - Backups continue to process normally at 2x backups per day and success rates remain stable. Our R&D team will continue to monitor backup performance on the pod closely over the weekend as they prepare to increase backup frequency to 3x backups per day early next week.
Mar 13, 12:03 EDT
Update - Backup frequency on the pod was increased to 2 backups per day again and our R&D team is monitoring closely as backup success rates continue to improve.
Mar 12, 16:01 EDT
Update - The R&D team has successfully restored pod stability, and backups are now processing in real time.
They are working to resume the schedule of two backups per day, beginning with the next backup window.
Additional capacity is also being added to maintain continued pod stability, and to enable increasing the backup cadence to 3 backups per day in the near future.
Mar 12, 07:26 EDT
Update - Recent changes made to improve SharePoint and Teams backup performance did not produce the expected results. Our R&D team will be implementing additional mitigation measures over the next 24 hours to further stabilize SharePoint and Teams backups for customers on the pod. As part of this work, we will be temporarily reducing backup frequency for customers from 2x backups per day to 1x backups per day. These adjustments are intended to improve overall system reliability while long‑term enhancements continue.
Mar 11, 16:27 EDT
Update - Issues affecting Teams backup performance have been identified and our R&D team is continuing to address the underlying problem affecting SharePoint/Teams backup performance for some customers hosted on the pod.
Mar 11, 12:52 EDT
Identified - After the changes implemented yesterday, the Kaseya R&D team is working to deploy additional improvements to further address the degraded backup performance affecting some customers hosted on pod 'des1-saas-p1'.
Mar 11, 11:08 EDT
Monitoring - The Kaseya R&D team has implemented additional changes to help address the issue and are monitoring the results closely.
Mar 10, 15:28 EDT
Identified - We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 10, 11:29 EDT
Datto RMM - Syrah, Vidal - 15.0.1 Cagservice.exe being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint
Postmortem - Read details
Jul 16, 04:54 EDT
Resolved - This incident has been resolved.
Jul 15, 10:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.

This issue was fixed in the security intelligence update version 1.453.344.0, and the issue should no longer occur as long as the device is on this definition version or later. Microsoft currently does not offer an automated way to revert the quarantining of a file, therefore manual action is required to bring affected devices back online in Datto RMM.

We recommend our partners to ensure that devices are updated with security intelligence version 1.453.344.0 or later to avoid the agent being falsely flagged as malicious by Microsoft antimalware.

Users can use the below commands and instructions to ensure that the latest security intelligence update is installed on the device to prevent the behavior:
Updating the security intelligence version:
- PowerShell: Update-MpSignature
- Command Prompt (CMD): MpCmdRun.exe -SignatureUpdate

After running the update, users can verify the installed version with the following command:
- Get-MpComputerStatus | Select-Object AntivirusSignatureVersion, AntivirusSignatureLastUpdated
Jun 29, 18:47 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 29, 15:36 EDT
Update - We are continuing to investigate this issue.
Jun 29, 12:07 EDT
Investigating - We are aware of a problem where Datto RMM's 15.0.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.

The Kaseya R&D Team are investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jun 29, 12:02 EDT
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
Resolved - The 15.0.1 version that included the fix for this issue is live on all production platforms.
Jul 15, 10:25 EDT
Monitoring - The fix has been implemented on both the Syrah and Vidal platforms.
Jul 1, 06:20 EDT
Identified - The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.

The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Jun 30, 09:26 EDT
Partial Service Disruption - KaseyaOne
Resolved - We experienced a partial service disruption affecting access to KaseyaOne from 02:55 AM ET to 03:30 AM ET.

KaseyaOne services are now fully operational, and we are continuing to monitor the environment to ensure stability.

We apologize for any inconvenience this may have caused.

- Kaseya Cloud Operations Team
Jul 15, 04:56 EDT
Jul 14, 2026
RMM - Zinfandel (US West)- Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 21:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:20 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.
Jul 14, 21:17 EDT
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:30 EDT
Scheduled - On Tuesday, July 14th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 14, 08:26 EDT
Kaseya Quote Manager - Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 14, 09:00 EDT
Update - The maintenance window has been extended until 9:00 AM EDT.

We appreciate your patience and understanding as we continue working to improve the service.
Jul 14, 07:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 EDT
Scheduled - We will be performing maintenance on Kaseya Quote Manager on July 14th, starting at 6:00 AM EDT, with an estimated duration of 2 hours.

During this maintenance window, you may experience brief intermittent downtime affecting Kaseya Quote Manager and related services.

We appreciate your patience and understanding as we work to improve the service.
Jul 9, 10:22 EDT
RMM - Zinfandel (US West) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.
Jul 13, 13:52 EDT
Jul 13, 2026
Datto SaaS Protection - Backup performance degradation for various services on pod multiple pods
Resolved - This incident has been resolved.
Jul 13, 08:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Several pods have shows signs of improvement.
Jul 12, 08:13 EDT
Investigating - We are aware of a problem where some customers across multiple pods are experiencing backup performance degradation for various services. The affected pods and services are listed below.
'gbe2-pod-0' - SharePoint
'gbe2-pod-1' - SharePoint
'use1-pod-4' - SharePoint

The Kaseya R&D Team is actively Investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 11, 12:07 EDT
Kaseya Store - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 EDT
Scheduled - The Kaseya Store will undergo scheduled maintenance on Monday, July 13, 2026, from 1:00 AM to 2:00 AM ET.

During this window, customers may experience temporary unavailability or limited access to the Store. We appreciate your understanding as maintenance activities are completed.
Jul 7, 16:34 EDT
Jul 12, 2026
Jul 11, 2026
VSA10 - Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 EDT
Scheduled - On Saturday, July 11th, System maintenance is scheduled for the mentioned servers between 01:00 AM and 04:00 AM ET.

During this maintenance, access to the UI will be interrupted.

We apologize for any inconvenience.

-Cloud operations team
Jul 9, 10:10 EDT
Jul 10, 2026
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 10, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:00 EDT
Scheduled - On Friday, July 10th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 7, 08:01 EDT
Kaseya - Singapore Region - Scheduled Network Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 EDT
Scheduled - We will be performing a network infrastructure upgrade on 07/10/2026. Starting at 9 p.m. SGT for an estimated 6 hours

This extended maintenance is part of ongoing efforts to enhance system performance, reliability, and scalability.

During this time, you should expect minimal downtime with only brief and intermittent disruptions.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/
Jul 9, 14:35 EDT
SaaS Protection - EMEA - gbe2-pod-2 - Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 14:00 EDT
Scheduled - We will be performing a routine maintenance to SaaS Protection -gbe2-pod-2 on 07/09/2026, starting at 8 p.m. CET for an estimated 10 hours

During this maintenance window, you may experience brief, intermittent downtime for systems services.

Subscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/
Jul 7, 09:16 EDT
Jul 9, 2026
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 9, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:00 EDT
Scheduled - On Thursday, July 9th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 7, 07:59 EDT
RMM - Zinfandel (US West) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 05:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.
Jul 8, 13:33 EDT
Kaseya Quote Manager - Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 9, 06:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 EDT
Scheduled - We will be performing maintenance on Kaseya Quote Manager on July 9th, starting at 6:00 AM EDT, with an estimated duration of 1 hour.

During this maintenance window, you may experience brief intermittent downtime affecting Kaseya Quote Manager and related services.

We appreciate your patience and understanding as we work to improve the service.
Jul 9, 04:49 EDT
KaseyaOne Release v2.72.0
Completed - The scheduled maintenance has been completed.
Jul 9, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:01 EDT
Scheduled - We are notifying you of a planned maintenance event for KaseyaOne to ensure the platform remains secure, efficient, and reliable.

Maintenance Schedule:
Version: Release v2.72.0
Start Time: Thursday, 9th July 2026 at 1:00 AM (EDT)
Duration: Approximately 3 hours

What You Need to Know:

- Affected Components: KaseyaOne platform

Our team will conduct this maintenance to introduce enhancements aimed at optimizing performance, reinforcing security, and providing a smoother experience for all users. We have meticulously planned this update to ensure minimal impact on your operations.

Should you have any questions or require assistance, please contact our support team at +1(934) 666-9708 or Submit Support Ticket

Thank you for your patience and trust as we continue to improve KaseyaOne to meet your needs effectively
Jul 7, 09:11 EDT
VSA9 - Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 03:33 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 9, 03:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 03:00 EDT
Scheduled - On Thursday, July 9th, maintenance is scheduled on the below mentioned servers, between 03:00 AM and 07:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 7, 10:43 EDT
VSA9 - Scheduled System Maintenance - CyberTek
Completed - The scheduled maintenance has been completed.
Jul 9, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:00 EDT
Scheduled - On Thursday, July 9th, maintenance is scheduled on the below mentioned servers, between 01:00 AM and 05:00 AM ET.

During this maintenance, access to UI will be interrupted.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 7, 11:46 EDT
Jul 8, 2026
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:00 EDT
Scheduled - On Wednesday, July 8th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 7, 07:56 EDT
Datto RMM - Concord (US East)
Completed - The scheduled maintenance has been completed.
Jul 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 05:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.
Jul 7, 15:27 EDT
Jul 7, 2026
Scheduled Maintenance – Cloud Target Appliance Upgrades
Completed - The scheduled maintenance has been completed.
Jul 7, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 EDT
Scheduled - On Tuesday, July 7th, Cloud target appliance upgrades will be performed between 8:00 AM and 5:00 PM EDT.

Replication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.

Expected impact per appliance: approximately 60–90 minutes.

We apologize for any inconvenience.

- Kaseya Cloud Operations Team
Jul 7, 07:54 EDT
RMM - Merlot (EU2) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:30 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.
Jul 1, 08:26 EDT
Datto SaaS Protection - Pod 'aue1-bfyii-2746' is Inaccessible
Resolved - This incident has been resolved.
Jul 7, 09:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 08:38 EDT
Identified - We are aware of a problem where Pod 'aue1-bfyii-2746' is inaccessible.

The Kaseya R&D Team has identified the problem and are working toward a fix.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 6, 09:33 EDT
Jul 6, 2026
RMM - Pinotage (EU1) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 6, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 13:00 EDT
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.
Jul 1, 08:25 EDT
Uniview - Uniview homepage and assets not currently loading
Postmortem - Read details
Jul 8, 12:21 EDT
Resolved - The Kaseya R&D team has completed monitoring and confirmed that Uniview performance remains stable.

Assets are loading normally, and no further issues related to this incident have been observed. We consider this issue fully resolved at this time. If you experience any new issues, please contact our Chat Support so we can investigate promptly.

For ongoing visibility into service status and communications, we encourage you to subscribe to the Kaseya Status Page: status.kaseya.com

Thank you for your understanding and continued support.
Jul 6, 09:04 EDT
Update - After monitoring the deployed fix, the Kaseya R&D team has observed that Uniview performance has returned to normal and is now reliably loading assets again.

We believe this issue to be resolved but will continue monitoring over the weekend to ensure resolution.
Jul 3, 14:34 EDT
Update - We are continuing to monitor for any further issues.
Jul 3, 13:29 EDT
Monitoring - The Kaseya R&D team has found the problem and deployed a fix.

They are closely monitoring the situation to confirm resolution.
Jul 3, 13:29 EDT
Investigating - We are currently aware of a problem where Uniview is not loading assets for some customers.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Jul 3, 13:06 EDT
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